Thank you so much I just called Modern, and unfortunately, the knot cannot be cleaned or even saved. He told me the knot is breaking down from improper storage, and he considers it to be a ‘damaged bag’. Sigh.I first would reach out to your seller to discuss the issues pictured.
Personally would send the bag to Modern to clean it up "professionally" & send the bill to the
seller because the listing states pristine like new.. I don't think you should have to clean
up a pristine bag, IYKWIM & with a slash/cut that just doesn't fly with me.
Either it is oversight that the seller really didn't inspect it up close & personal to feel the stickiness
or their definition of pristine is very different for yours & mine.
Good luck!
I will contact the seller once i finish typing this. I hope it is just an oversight! Its pretty obvious though, plus the adhesive residue and the tear....now that i’ve made my decision tho, i want another origami knot! Let the stalking begin And if anyone sees a black one in excellent condition no issues, send me a convo!