Updating my "repair" progress here: ... FLP is slightly a pain in the butt to deal with. Not trying to bad mouth them cause this might be an isolated case especially when I don't live in Paris.
January 7 – sent email to
[email protected] (no reply)
January 8 – sent email to
[email protected] (no reply)
January 9 – I left comment on FaceBook and Instagram (finally I got replies !... maybe because it's public?)
January 11 – The Taipei boutique sent me an email but the content barely advised anything on the repair process
January 13 @ 1:45 am of my local time – Mandy from the Taipei boutique Whatsapp me and she explained that shipping will be covered and I need to ship the bag back to Taipei boutique first (ok that was helpful but she did not say HOW; I should've asked)
January 13 – I went to get shipping box and prepared the bag for shipping. I got a quote from Canada Post of the cost of the shipping which is $202 Canadian Dollars (there is only 2 options due to the size of the box – either by air or by boat - I'm not considering the boat option at the moment because it's snail mail).
January 13 – I sent a message via Whatsapp to Mandy to advise her what the shipping cost will be (no reply) and asked what the postal code is because she didn’t provide one.
January 13 – I messaged the person who replied me on Instagram again to ask if I can deal with Paris directly, and if they have can send me pre-paid shipping label.
I saw a post from a guy on Facebook and basically said the same thing. It was difficult to get help when you need something to be fixed.