If they’re smart, for like transactions they’ll net it to zero and eat any additional costs or loss in revenue. For discontinued bags they should give the original value, adjusted for inflation, and also refund original sales tax. I have 5 bags and a wallet affected by this issue and my SA has already calculated my exchange value with an adjustment for inflation. I’m going in on Saturday, schlepping in all these items, two of which are my very favorites - Speedy 30 bandouliere (I bought the first one in my store) and the limited edition bagatelle parnassea. Both of these bags were failing and had me privately questioning LV quality before I received a call from CS this week. I already exchanged a Montaigne MM last summer after it melted all over my arm. I also have an epi neverfull I never carried because the first time I pulled it from my closet I discovered the strap stuck to the side and when I removed it, it left a mark - I blamed myself and have been kicking myself over their melting issue for years. This is very inconvenient, and while I do very much appreciate that they’re making the effort to make this right, it better not come with a sales tax charge when this is entirely their fault. Plus they’re a very large, successful, wealthy company that can afford to take the loss on their books and I would assume they have some sort of insurance for this kind of incident.
