Rumour re: Louis Vuitton Recall?

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#481
I just went to 2 LV stores in Toronto. The first I went to is the free standing store and they said there is no problem with my bags, the cracking on my neverfull handle and cluny bb is just normal wear and tear. So I tried the other one in the department store and they said the same thing, but they took pictures of my bags and my contact detail. They said they will try to figure out for me. They told me usually they only recall bags that have problem on the canvas. I’m going to SF next week, should I even try to bring my bags to the LV store in SF and hear what they say?
 
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#483
lee_dya said:
I just went to 2 LV stores in Toronto. The first I went to is the free standing store and they said there is no problem with my bags, the cracking on my neverfull handle and cluny bb is just normal wear and tear. So I tried the other one in the department store and they said the same thing, but they took pictures of my bags and my contact detail. They said they will try to figure out for me. They told me usually they only recall bags that have problem on the canvas. I’m going to SF next week, should I even try to bring my bags to the LV store in SF and hear what they say?
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I would definitely try SF.
 
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#484
babyloove said:
Take it to the store, it's definitely melting.
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I took it to the store and showed it to an associate, who took to her manager. Clearly the bag was in excellent condition, i had the box and the receipt. She came back and said i would get a credit for price paid (they credited back sales tax as well). I saw a couple of things IRL that i had seen on line and wasn't loving, but they gave me gift card to use. I did order the Flower Hobo, but still have a fair amount of $$$ left. Associate said they could check to see what they could get.

I must say I am really impressed with LV's customer service. a nearly 5 year old bag. Not sure Chanel would be so accommodating.

Thanks to this board for finding out. I was in the Cartier forum and happened to see the recall post and well, here we are....
 
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#486
baiyishang said:
I have 2013 emp speedy 25 in Auro color, but no glazing issue, can I also go to store to get it replaced?
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I went into store letting them know I was going to use the bag and noticed (showed them handles) which clearly were melted in one spot. I was told by CS 800 # my bad was not part of any recall and would have been notified. I was not and clearly there was an issue as manager apologized and they took my bag and immediately offered me full value. Others on this thread had issues with Soft lockit. I liked the bag, it was pretty, but in 4 years, I rarely used it and better off to get something I might use (or more than one).

If there is something wrong with your bag, bring it in for them to inspect. That is what I did.
 
#488
I returned my recalled bags yesterday for full credit as previously discussed with my SA, they also credited sales tax. I ordered 3 bags to replace some of what I returned and my remaining credit was put on gift cards for future use. I have my eye on a couple of items but want to see what comes out in the upcoming release before i decide. Overall, it was a smooth transaction. I did go ahead and keep my curieuse wallet with the caveat that I can exchange it in the future if it develops glazing problems - right now it’s fine and I do love that piece. I’m a little sad about losing a couple of favorites but honestly there were a couple bags in there I bought on impulse that I didn’t use and I’m really happy I’m getting this chance to replace them. I’m also really pleased with my local store handling it so well, but my SA is really wonderful as well as the store manager and other SAs - they’re just nice people - and I’m impressed that LV is doing the right thing - unfortunately we don’t see much of that in retail these days.
 
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#489
AJMICK said:
I returned my recalled bags yesterday for full credit as previously discussed with my SA, they also credited sales tax. I ordered 3 bags to replace some of what I returned and my remaining credit was put on gift cards for future use. I have my eye on a couple of items but want to see what comes out in the upcoming release before i decide. Overall, it was a smooth transaction. I did go ahead and keep my curieuse wallet with the caveat that I can exchange it in the future if it develops glazing problems - right now it’s fine and I do love that piece. I’m a little sad about losing a couple of favorites but honestly there were a couple bags in there I bought on impulse that I didn’t use and I’m really happy I’m getting this chance to replace them. I’m also really pleased with my local store handling it so well, but my SA is really wonderful as well as the store manager and other SAs - they’re just nice people - and I’m impressed that LV is doing the right thing - unfortunately we don’t see much of that in retail these days.
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Same here. Very please with the way LV is handling. I ordered the Flower Hobo and trying to decide what else i want. I returned a Soft Lockit.
 
#490
Bronzi522 said:
Same here. Very please with the way LV is handling. I ordered the Flower Hobo and trying to decide what else i want. I returned a Soft Lockit.
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I ordered the double v in bleu marine that I had my eye on. I also ordered the melie in black to replace a bagatelle and a keepall 55. I’m thinking about a city steamer and debating whether I’ll get another empreinte speedy 30 - that bag is a classic and a workhorse so I probably will but you never know.
 
#491
AJMICK said:
I ordered the double v in bleu marine that I had my eye on. I also ordered the melie in black to replace a bagatelle and a keepall 55. I’m thinking about a city steamer and debating whether I’ll get another empreinte speedy 30 - that bag is a classic and a workhorse so I probably will but you never know.
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Nice. I’m thinking about the Boite Chapeau Souple ( LV store doesn’t have, but CS says Saks LV boutique in same mall does) but want to see it. Also, interested if decide against that maybe Gracefull MM and Flower Wallet or Montaigne MM.

Nice having choices, right?
 
#492
Bronzi522 said:
I went into store letting them know I was going to use the bag and noticed (showed them handles) which clearly were melted in one spot. I was told by CS 800 # my bad was not part of any recall and would have been notified. I was not and clearly there was an issue as manager apologized and they took my bag and immediately offered me full value. Others on this thread had issues with Soft lockit. I liked the bag, it was pretty, but in 4 years, I rarely used it and better off to get something I might use (or more than one).

If there is something wrong with your bag, bring it in for them to inspect. That is what I did.
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I am going to take your advice this coming week. Am flying to Las Vegas for a different purpose but will bring my bag in to LV at Crystal's and see what they say---the customer service person at LV told me to have a LV store look at it--I do have several smallish dents on both handles and the outer rim of shoulder strap is cracking--this is on my Emp Speedy 25 Infini-bought in 2015 made in 2013.
Fingers crossed--I really like the bag however, it's a beauty,-am bringing my sales receipt with me but LV gal said unnecessary as they have my purchase history on line. If they take bag back, I'll add more $$$ and buy a 55 size rolling piece of luggage. To be honest, I never looked for the dents nor saw them until I read about this rumored recall.
 
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#494
pjhm said:
I am going to take your advice this coming week. Am flying to Las Vegas for a different purpose but will bring my bag in to LV at Crystal's and see what they say---the customer service person at LV told me to have a LV store look at it--I do have several smallish dents on both handles and the outer rim of shoulder strap is cracking--this is on my Emp Speedy 25 Infini-bought in 2015 made in 2013.
Fingers crossed--I really like the bag however, it's a beauty,-am bringing my sales receipt with me but LV gal said unnecessary as they have my purchase history on line. If they take bag back, I'll add more $$$ and buy a 55 size rolling piece of luggage. To be honest, I never looked for the dents nor saw them until I read about this rumored recall.
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Good luck. If not for this thread, which I stumbled by accident, would not have looked at my SL. I rarely use it, except when traveling for work. So, I looked at it and saw nothing, until handles: see pic of melting and I also saw some dents. I must saw impressed with LV customer service. Not sure Channel would have handled so well.
 
#495
What if the piece I have was bought preloved? I am from Asia and the bag I got was a Papillon NM from 2014. When the bag arrived, I already noticed the melted glazing bec. the straps were kinda sticky. But since I did not know about this issue, I just brushed it off and just used the bag.. What are the chances that our local LV store would know about the recall? Or does anyone here from Singapore or Hong Kong had the same issue and had their bags replaced?

TIA for those who will answer :)
 
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