Rumour re: Louis Vuitton Recall?

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#496
LVintage_LVoe said:
What if the piece I have was bought preloved? I am from Asia and the bag I got was a Papillon NM from 2014. When the bag arrived, I already noticed the melted glazing bec. the straps were kinda sticky. But since I did not know about this issue, I just brushed it off and just used the bag.. What are the chances that our local LV store would know about the recall? Or does anyone here from Singapore or Hong Kong had the same issue and had their bags replaced?

TIA for those who will answer :smile:
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You have to bring the bag to a store and let them assess the issue, no matter the bag.
SAs have access to a list of the bags that were "recalled."
 
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#497
I just had a phone call from Louis Vuitton Customer service based in Sydney wanting to ask me for feedback on 4 items I purchased over the years. They were the pochette metis, metis Hobo, empriente fasciante and an empriente card/key holder.
It was really weird because they made out it was just a general courtesy call but when I mentioned the glazing issue on my pochette metis she said 'well that's one of the reasons why we called'. If I didn't say about the glazing I am pretty sure she wouldn't have asked or bought up that particular issue
When I got home I had a look at the 4 items she asked about and i noticed the Fasciante seems to have an issue too with the glazing. They are arranging for someone from my closest store to contact me to get them looked at.
 
#498
fabuleux said:
You have to bring the bag to a store and let them assess the issue, no matter the bag.
SAs have access to a list of the bags that were "recalled."
Click to expand...
Thanks so much, fabuleux! That's good to know :) Just a follow-up question if you don't mind. Til when will LV recall the bags? Did they announce a particular due date for the bags to be "surrendered" or else they won't accept anymore? TIA again!
 
#501
TrixyG said:
Is it just bags being recalled, or SLGs too?
Nm .. my empreinte key pouch is on the list :sad:
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This is surprising! I have a couple of the empreinte key pouches, but the glazing looks ok so far. I have a handful of empreinte items, some of which seem to be on the list, but all were purchased in Europe while on vacations. It sounds like they will contact me eventually if there is an issue with one of my items even if I did not purchase in the US where I live?
 
#502
nicole0612 said:
This is surprising! I have a couple of the empreinte key pouches, but the glazing looks ok so far. I have a handful of empreinte items, some of which seem to be on the list, but all were purchased in Europe while on vacations. It sounds like they will contact me eventually if there is an issue with one of my items even if I did not purchase in the US where I live?
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I think it depends on the year, mine is from 2015, and I was told by someone with this same key pouch (and year) that she received a call to bring it in. The glazing looks fine on mine too, so I’m not sure if I’ll take it in or not.
 
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#504
Well crap....I just pulled my Montaigne GM empriente noir out of the cabinet...I purchased it new 2012 and have used it perhaps 5 times always kept in its dustbag in a cabinet. Yes the glazing is missing in areas, shedding in others, dented in a few places. I’ll attach photos. Please tell me if this is what you are referring to as far as quality issues? Thank you
 

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#505
Cheekyrn1 said:
Well crap....I just pulled my Montaigne GM empriente noir out of the cabinet...I purchased it new 2012 and have used it perhaps 5 times always kept in its dustbag in a cabinet. Yes the glazing is missing in areas, shedding in others, dented in a few places. I’ll attach photos. Please tell me if this is what you are referring to as far as quality issues? Thank you
Click to expand...
You have to take it to the store for assessment.
 
#506
Canada here: just got a call from LV re: the capucines purse and wallet that i purchased in 2014. They asked me to bring them back to the store for an exchange for something of equal value. I pressed on the reasoning, and got that there was an issue with the resin glazing. I sold my capucines a couple of years ago, but there doesn't seem to be anything wrong with the edging on my wallet?? (To be fair, I also haven't used the wallet in a couple of years either....)

I almost had a heart attack when they called.
 
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#507
nicole0612 said:
This is surprising! I have a couple of the empreinte key pouches, but the glazing looks ok so far. I have a handful of empreinte items, some of which seem to be on the list, but all were purchased in Europe while on vacations. It sounds like they will contact me eventually if there is an issue with one of my items even if I did not purchase in the US where I live?
Click to expand...

The wallet that they just called me about was purchased in the US (I live in Canada), so I assume they have centralized files on clients?
 
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#508
Has anyone had to have their bag sent off for exchange approval? My Boetie has glazing issues but isn't in the exact time frame so it went to the repair center to be evaluated, but I'd like to have an idea of when I'll get an answer since availability of items changes so fast now.
 
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