Rumour re: Louis Vuitton Recall?

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#511
AJMICK said:
I returned my recalled bags yesterday for full credit as previously discussed with my SA, they also credited sales tax. I ordered 3 bags to replace some of what I returned and my remaining credit was put on gift cards for future use. I have my eye on a couple of items but want to see what comes out in the upcoming release before i decide. Overall, it was a smooth transaction. I did go ahead and keep my curieuse wallet with the caveat that I can exchange it in the future if it develops glazing problems - right now it’s fine and I do love that piece. I’m a little sad about losing a couple of favorites but honestly there were a couple bags in there I bought on impulse that I didn’t use and I’m really happy I’m getting this chance to replace them. I’m also really pleased with my local store handling it so well, but my SA is really wonderful as well as the store manager and other SAs - they’re just nice people - and I’m impressed that LV is doing the right thing - unfortunately we don’t see much of that in retail these days.
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Did you have to make an appointment ahead of time? I was told I had to contact the person who called and she would set up an appointment with the store.
 
#515
AJMICK said:
I ordered the double v in bleu marine that I had my eye on. I also ordered the melie in black to replace a bagatelle and a keepall 55. I’m thinking about a city steamer and debating whether I’ll get another empreinte speedy 30 - that bag is a classic and a workhorse so I probably will but you never know.
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Was the Bagatelle on recall?
 
#517
LVlvoe_bug said:
Did you have to make an appointment ahead of time? I was told I had to contact the person who called and she would set up an appointment with the store.
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I have developed a friendship with my SA at the Palm Desert store, Rob, he’s wonderful. So after I spoke to CS I sent Rob a text, partially because I was stunned and wanted to confirm this was happening, and partially to see what the next steps were to resolve the issue. He asked that I schedule a specific time with him so he would for sure be there to help me. When I arrived he was helping another customer so there was a bit of a wait but that’s to be expected. Because I had so many items recalled I think it was best to have an appointment. The paperwork does take bit of time. The CS associate I spoke to from corporate made it very clear I could also call her with any issues or for any help so I’m sure she would’ve helped me book an appointment if needed but calling her wasn’t required.
 
#519
nicole0612 said:
This is surprising! I have a couple of the empreinte key pouches, but the glazing looks ok so far. I have a handful of empreinte items, some of which seem to be on the list, but all were purchased in Europe while on vacations. It sounds like they will contact me eventually if there is an issue with one of my items even if I did not purchase in the US where I live?
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My empreinte curieuse is on the list but looks fine. I decided to hold onto it for now but my SA has assured me if it develops issues in the future I can return it.
 
#522
nicole0612 said:
This is surprising! I have a couple of the empreinte key pouches, but the glazing looks ok so far. I have a handful of empreinte items, some of which seem to be on the list, but all were purchased in Europe while on vacations. It sounds like they will contact me eventually if there is an issue with one of my items even if I did not purchase in the US where I live?
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You should call LV customer service, they will direct you to someone, who is able to check for you. I called LV asking for a pre-loved bag I purchased, and they actually looked at my history and told me one of the bag Métis hobo I purchased from Europe is on the recall list that I can get a replacement or exchange. I also purchased several empreinte items, like wallet and key porch in Europe during my vacation between 2014-2015,, but they are not on recall list, and I was told I can bring my items to LV store for assessment if the specific item is not on recall list.
 
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#523
LVintage_LVoe said:
What if the piece I have was bought preloved? I am from Asia and the bag I got was a Papillon NM from 2014. When the bag arrived, I already noticed the melted glazing bec. the straps were kinda sticky. But since I did not know about this issue, I just brushed it off and just used the bag.. What are the chances that our local LV store would know about the recall? Or does anyone here from Singapore or Hong Kong had the same issue and had their bags replaced?

TIA for those who will answer :smile:
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TrixyG said:
I think it depends on the year, mine is from 2015, and I was told by someone with this same key pouch (and year) that she received a call to bring it in. The glazing looks fine on mine too, so I’m not sure if I’ll take it in or not.
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I also bought my emp key porch in 2015, but no glazing issue, my recalled items don’t include the key porch.
 
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#524
baiyishang said:
You should call LV customer service, they will direct you to someone, who is able to check for you. I called LV asking for a pre-loved bag I purchased, and they actually looked at my history and told me one of the bag Métis hobo I purchased from Europe is on the recall list that I can get a replacement or exchange. I also purchased several empreinte items, like wallet and key porch in Europe during my vacation between 2014-2015,, but they are not on recall list, and I was told I can bring my items to LV store for assessment if the specific item is not on recall list.
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HI, I was told my bag (Soft Lockit from 2014) was not one of the ones impacted when I called CS at LV Corporate. However, it was and had a melted handle and the tacky glazing, dents on the handles. Took store about 5 min (manager took a look at it) for them to come back and tell me that they were taking my bag and giving me a credit for about $4500. That is the original cost + the taxes paid.

So, either I got a CS associate who made a mistake or a got a flukey SL. Note I checked my SL because another forum member (actually more than one), said they had issues with the glazing and LV took them back. I only checked for that reason. i probably would not have done anything if there was no damage to the bag. You could tell I hardly used it when they took out the box in the store.
 
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