Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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Hey everybody, one more question from me:
Are any of the men’s wallets included?
I bought this Slender Wallet in Damier Cobalt for my husband in 2015 and he stopped using it last year because it really started to fall apart after just using it for 2 years. The glazing is cracking and the stitching is coming loose. He never over stuffed his wallet, so I’m pretty shocked that it looks this bad. I bought him a Mont Blanc wallet that looks so much better and hate to say it, but the quality of the MB wallet is much better. But I am still a little sore that he only used this wallet for a couple years. Shouldn’t they last longer than that? Is this the same kind of glazing issue that has been reported in the bags? Here are some pics:
Are any of the men’s wallets included?
I bought this Slender Wallet in Damier Cobalt for my husband in 2015 and he stopped using it last year because it really started to fall apart after just using it for 2 years. The glazing is cracking and the stitching is coming loose. He never over stuffed his wallet, so I’m pretty shocked that it looks this bad. I bought him a Mont Blanc wallet that looks so much better and hate to say it, but the quality of the MB wallet is much better. But I am still a little sore that he only used this wallet for a couple years. Shouldn’t they last longer than that? Is this the same kind of glazing issue that has been reported in the bags? Here are some pics:
I called CS at LV , asking about recall and they looked up my purchase and told me if there HAD been an issue with my bag, I would have been contacted. Well, from reading posts I saw others with a Soft Lockit form 2014, either had an issue and had been notified OR took it to the LV boutique and LV took back the bag and provided a credit.
I looked at my bag and saw there was melting on the handles and marks, so regardless of what CS said on the phone, there was a problem with my bag. I took the bag, box, dust bag, receipt and went to LV store ( I literally live 2 mi from 2) and spoke with a SA and showed them the issue. I did Not mention any recall. SA took my bag to Manager, for inspection and like 5 min later, told me it was damaged and to pick out something else.
I had no recall list. So my suggestion is if you think there is something beyond normal wear and tear on your bag, have LV boutique look at it.
Hope this helps.
Thank you. There is no store near me. Closest one is about 6 hour drive...I am going to New York in 3 weeks and there is one walking distance to my hotel so I’ll bring the bag with. I appreciate your help
I was told it’s open ended - and there was no time limit.
I think if the bag has glazing issue, once the store manager verified, they will take in for replacement no matter if the bag is on the recall list or not. If the bag is on their recall list, then they will replace the bag even the bag has no issue or in any kind of condition.
Happy news. I called CS this afternoon. The young lady was delightful..I simply asked her if my bag, the Montaigne GM empriente noir is on the recall list. She looked it up on computer and said yes it is...she said I was not notified yet because the store I purchased it at had not been notified yet..she said I could go to the store and either purchase a new one or any bag of my choice with the same funds...since I do not have a local store but will be traveling to New York in 3 weeks she actually called the New York store of my choice and scheduled a shopping appointment...superb customer service
Hi sorry for the late response. Yes I received a call earlier this week. The SA indicated Thad the Montaigne GM Empriente was on the list. I brought it into the store and they exchanged it for me. I picked the MM size as I always wanted that size.
My Montaigne empreinte melted all over my arm last summer and my store replaced it.
I just called customer service today and they confirmed that my empreinte key cles in noir was on the recall list. I bought it back in 2014 and the glazing is a hot mess. The lady was so informative and understanding. She said there was no time limit but I mentioned I was thinking of going into the store this weekend anyway and she made me an appointment so that the store would know my situation so there would be no confusion. I've always had good luck with LV customer service and they stand behind their product which is why I keep going back to them.
I have this in red, from 2015. The glazing looks fine, and I really love the cles. My fear is it will melt at some point on the inside of one of my bags
It never hurts to bring it in and ask. Just because it's fine now won't mean it might not melt in the future. Customer service said that there are plenty of replacements for the empreinte cles since it's not a discontinued item.
I just called the customer service line (twice, just to make sure I would not get a different response the second try...), both reps said that LV is not aware of any glazing issue with their bags, that there was no recall list or list of items that had potential issues, and that there was no way to check any known problems against my purchase history. The first person was totally unhelpful, the second person said that “with any item that needs a repair, bring it to your freestanding store and they will evaluate and let you know the cost and time for the repair.” This advice does not surprise me, but it is frustrating that customer service is telling people very different things. I can drive to a LV store for evaluation, but I don’t have a SA there since all of my items were purchased in Italy and France.