I told my SA that this is the results that they were hoping for with the recall. I had the same experience.
Rumour re: Louis Vuitton Recall?
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I told my SA that this is the results that they were hoping for with the recall. I had the same experience.
I got 2 replacement bags for my Soft Lockit, which has been discontinued. Was not told final sale. Where you told that because a like for like exchange? Considering the PM issues, how can LV say final sale? Curious.
No, when I exchanged mine the SA told me “if u should have any problems u know LV will take care of it!” ( I was a bit gun shy about another Empreinte piece.)
I just found melting glazing on a wallet I haven't seen mentioned the Daily Organizer. I love this wallet, will they repair/exchange a preloved item?
Also, I haven't heard this one, but the glazing on the pouch from my Mon monogram neverfull is a little sticky and creased. Has anyone had problems with the neverfull pouches?
Also, I haven't heard this one, but the glazing on the pouch from my Mon monogram neverfull is a little sticky and creased. Has anyone had problems with the neverfull pouches?
i had a similar thing on my insolite wallet about two years ago - at the time, they deemed it wear and tear and i paid over $100 to have it reglazed.. now i am wondering...
So I got the call today from LV to bring back 3 bags and 1 wallet.
Métis hobo
Ikat NF
Inf Métis
Curiese wallet
I’m going to have almost $6k in credit and thoughts I what I should get? I will only buy LV leather. Last bag I bought was the vison melie which I absolutely love. I’ve been a Chanel girl more than lv these days. I like big bags with easy access
Métis hobo
Ikat NF
Inf Métis
Curiese wallet
I’m going to have almost $6k in credit and thoughts I what I should get? I will only buy LV leather. Last bag I bought was the vison melie which I absolutely love. I’ve been a Chanel girl more than lv these days. I like big bags with easy access
If your bags or SLGs look ok now, keep checking every 6 months or so. I had no problems with any of my bags and I kept checking since i heard about the iKat NF melting handles like 3 years ago! Then suddenly just a few months ago my perfect handles looked like total crud and they had just been stored in my closet! So be careful to assume your items are ok even if they look ok right at this moment!
I returned my IKAT NF and 2 Empreinte key pouches. Very sad about my IKAT. They are going to try to reglaze my Monogram Metis since that’s the only thing wrong, zero cracking on the canvas. Fingers crossed they accept it for repair. They did however tell me to thoroughly check my Infarouge Metis, which I did when I got home, and mine is cracking!!! That’s 2 limited edition bags that I will no longer have. Heartbroken! Good luck with deciding what to get. I’m going to look at the 2-tone My Lockme top handle tomorrow. Only going to be checking out LV leather bags too.
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I brought my husband’s wallet in a year ago and they said it was wear and tear, so he just stopped using it and has been in its dust bag since. I brought it back recently when I bought a new bag to see if it was part of the glazing issue, and they said it’s not in the “list”
and normal wear and tear. The wallet was maybe $480 new, and they quoted me $240 to have it reglazed. Don’t know if it’s worth it considering that’s half the price of the wallet to only have it for a couple years...
So funny because the lockme top handle is the only bag I like at the moment from LV just trying to figure out color. I might also get a Nior speedy. I’m so disappointed about my Métis.
It really is so disappointing. A Nior Speedy is a good choice. I am also going to look at the empreinte Pochette Metis.
It is 100% true. I live in Hawaii (USA), and I received a call 2 weeks ago where LV was inquiring on how my Pochette Metis was holding up. I advised them of the glazing issues I was having and they asked why I never brought it into the store to be looked at. I told them I received poor customer service in the past and did not want that to happen again. They assured me the glazing issue was a known issue and told me I could go into the store and receive full credit for the amount I paid for my Pochette Metis back in 2015, or I can exchange for a brand new one. Of course there is a waiting list that I had to go to the bottom of, but I was happy they reached out to me this time instead of me always having to reach out for the quality control issues I have experienced in the past.
I got a call from LV client services. At first I didn’t think it was real and called the 800 number first to confirm.
When I talked to the SA he specifically called out two items - the Fascinante in aube ( which they no longer make) and my speedy 30b in noir. The Fascinante was made in the US and it definitely had issues. The speedy 30b was actually made in Spain as I bought it in Barcelona. I did not notice any issues but I could feel it being a bit tacky on the glazing. Not as bad as the Fascinante. (See pictures)
I had an appointment at a specific store and the folks at the store were super nice and helpful even as busy as they were. I could see people staring to see what was going on. I only got one bag (the Ponthieu) since they didn’t have a speedy 30b which is what I wanted to replace my current speedy.
I have plenty of other Empreinte items but they only asked for these in particular. I’m bummed that the speedy 30b has been out for some time and I still can’t get a replacement for it. So I still have some store credit left.
Seeing that they called me, I didn’t even know there was a “recall”, I think it went way smoother than folks that called in. Also when I called the regular 800 number for client services the person I spoke with didn’t even know why the SA that called me called me. So I don’t think it’s well know to everyone.
When I talked to the SA he specifically called out two items - the Fascinante in aube ( which they no longer make) and my speedy 30b in noir. The Fascinante was made in the US and it definitely had issues. The speedy 30b was actually made in Spain as I bought it in Barcelona. I did not notice any issues but I could feel it being a bit tacky on the glazing. Not as bad as the Fascinante. (See pictures)
I had an appointment at a specific store and the folks at the store were super nice and helpful even as busy as they were. I could see people staring to see what was going on. I only got one bag (the Ponthieu) since they didn’t have a speedy 30b which is what I wanted to replace my current speedy.
I have plenty of other Empreinte items but they only asked for these in particular. I’m bummed that the speedy 30b has been out for some time and I still can’t get a replacement for it. So I still have some store credit left.
Seeing that they called me, I didn’t even know there was a “recall”, I think it went way smoother than folks that called in. Also when I called the regular 800 number for client services the person I spoke with didn’t even know why the SA that called me called me. So I don’t think it’s well know to everyone.