Rumour re: Louis Vuitton Recall?

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#556
nicole0612 said:
I just called the customer service line (twice, just to make sure I would not get a different response the second try...), both reps said that LV is not aware of any glazing issue with their bags, that there was no recall list or list of items that had potential issues, and that there was no way to check any known problems against my purchase history. The first person was totally unhelpful, the second person said that “with any item that needs a repair, bring it to your freestanding store and they will evaluate and let you know the cost and time for the repair.” This advice does not surprise me, but it is frustrating that customer service is telling people very different things. I can drive to a LV store for evaluation, but I don’t have a SA there since all of my items were purchased in Italy and France.
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Simply bring your receipt and your bag. I didn’t have a local SA as I moved from another state. See my previous post as to what CS told me, which I knew wasn’t true. I did not mention recall; instead pointed out the quality issue. They reviewed and took bag back. In my case, Soft Lockit discontinued, so I got a credit.
 
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#557
Bronzi522 said:
Simply bring your receipt and your bag. I didn’t have a local SA as I moved from another state. See my previous post as to what CS told me, which I knew wasn’t true. I did not mention recall; instead pointed out the quality issue. They reviewed and took bag back. In my case, Soft Lockit discontinued, so I got a credit.
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Thanks, I just requested a call from the store to make an appt. I appreciate the help.
 
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#560
Took my SC in as the strap is starting to melt ... same old service here
Apparently they are going to order a new strap in ... I wonder if SC will be making it herself considering it has long been discontinued. I also have a number of other pieces that have melted and I don’t think I will bother taking them into the store as it is always the same service pattern:tdown:
 
#561
The key words from Customer Service is “bring it in for evaluation” -that is what one has to do- I was fortunate in that the first SA i saw inspected my bag, and said “ The same thing happened to my Empreinte Speedy, but in a different color”. She immediately brought out the new version Emp Speedy, I said “I’ll take it,” and that was it.
My bag had nicks in leather on both handles and shoulder strap. Can’t ask for better service!! ( I brought my original sales receipt with bag.) BTW when I asked what caused this issue, SA said “ the dye used on material.”
 
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#562
I noticed the melting on my IKAT Rose Velours Neverfull a few months ago. I just never took it in. No doubt they will let me exchange it for something else in the amount I paid, but the IKAT was a limited edition! My Pochette Metis (mono) glazing is also melting around the bag (strap is ok) and that bag is SO hard to find now! Especially one Made in France (like mine is). Totally bummed. I did get a call from LV Client Services, she left me a message about a few of my items. I called her back a couple of times, she has yet to return my calls. I contacted my SA who is wonderful and he said to just bring my items in so I can choose what I’d like to exchange everything for. I have to say that I am happy that LV is standing by their product and offering exchanges or credits.
 
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#563
Well, so I got a call yesterday. The want me to turn in my SC bag. Not sure what to do... i dont have any issues with my bag (at this time). And ITS rare and beautyful. But they offers me what the price for the bag would be today, so it is a good deal for a 6 yr old bag.... What to do
 
#564
Dixie79 said:
Well, so I got a call yesterday. The want me to turn in my SC bag. Not sure what to do... i dont have any issues with my bag (at this time). And ITS rare and beautyful. But they offers me what the price for the bag would be today, so it is a good deal for a 6 yr old bag.... What to do
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I would get the credit note as it will melt .... store here didn’t offer that even though it is a known issue
good luck:heart:
 
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#565
Which year and color?
I'm really worried my turquoise and suede SCs are within the recall window - I kind of don't want to know...
Dixie79 said:
Well, so I got a call yesterday. The want me to turn in my SC bag. Not sure what to do... i dont have any issues with my bag (at this time). And ITS rare and beautyful. But they offers me what the price for the bag would be today, so it is a good deal for a 6 yr old bag.... What to do
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#568
I bought my empreinte cles and clemence wallet into the store due to melted glazing and they exchanged both of them for brand new ones . I haven't bought anything in over a year but I'm starting to feel an itch again!
 
#569
Can someone who has the Dora bag from 2015 tell me how it's holding up? Are there glazing issues? I'm looking at a pre-owned one, but since 2014/2015 seem the years with most problems I'd like to make sure. I have already had to take back a pre-owned Soft Lockit from 2015 because it had glazing issues.Thanks!
 
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