Rumour re: Louis Vuitton Recall?

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#526
AJMICK said:
I have developed a friendship with my SA at the Palm Desert store, Rob, he’s wonderful. So after I spoke to CS I sent Rob a text, partially because I was stunned and wanted to confirm this was happening, and partially to see what the next steps were to resolve the issue. He asked that I schedule a specific time with him so he would for sure be there to help me. When I arrived he was helping another customer so there was a bit of a wait but that’s to be expected. Because I had so many items recalled I think it was best to have an appointment. The paperwork does take bit of time. The CS associate I spoke to from corporate made it very clear I could also call her with any issues or for any help so I’m sure she would’ve helped me book an appointment if needed but calling her wasn’t required.
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i LOVE rob!!!!
 
#527
I got a call from client services today regarding my empriente noir key pouch. He set up an appointment for me to bring it in to the store and exchange. I also have a noir speedy empriente that was purchased around the same time and I asked him if that was affected too and he said no but to bring it in if I have any issues with it ‍
 
#528
leopardgirl0123 said:
I got a call from client services today regarding my empriente noir key pouch. He set up an appointment for me to bring it in to the store and exchange. I also have a noir speedy empriente that was purchased around the same time and I asked him if that was affected too and he said no but to bring it in if I have any issues with it ‍
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What is the code date of your empriente key pouch?
 
#531
AJMICK said:
Yes, the bagatelle was recalled - actually I had two recalled, one was empreinte the other was parnassea. The parnassea was a favorite, stamped Articles de Voyage but the glazing was indeed failing. That one hurt.
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Thank you, that's very helpful. I think you're the first I've heard mention the Bagatelle on the recall list. That's two bags for me now. I have no idea what I'd want to replace them with though!
 
#532
baiyishang said:
You should call LV customer service, they will direct you to someone, who is able to check for you. I called LV asking for a pre-loved bag I purchased, and they actually looked at my history and told me one of the bag Métis hobo I purchased from Europe is on the recall list that I can get a replacement or exchange. I also purchased several empreinte items, like wallet and key porch in Europe during my vacation between 2014-2015,, but they are not on recall list, and I was told I can bring my items to LV store for assessment if the specific item is not on recall list.
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Thank you! This is very helpful.
 
#533
Does anyone know if The Artsy MM in mono has been added to the list? Nothing is wrong with mine that I can tell, but I heard a while back they had issues. Mine is from 2016, I think after they fixed certain known issues. But still curious about it being on the list...
 
#534
gemlover said:
Does anyone know if a Speedy B Damier Ebene 2013 has an issue? Interestingly, I lent it to my daughter to use a couple of times, and she remarked that the handles felt 'sticky'. I used an alcohol-free baby wipe to wipe them down, but she said it felt the same...?
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I have the same question-does anyone know something about a Speedy B from 2013? Mine is sticky, too.

And is there Anything about 2015 Alma or Caissa?

Thank you!
 
#537
Bella2015 said:
My black speedy 30 and Montaigne GM was.
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Is this the Montaigne empriente that was recalled? Did someone call you? I called CS re: mine because the handles look awful...since no store is near me she asked that I take pics and send to CS via email which I did..no response yet...but she did not inform me of any recall nor did she confirm any known problems
 
#539
Overall, if you have a concern, take your bag in for review. My Soft Lockit wasn’t on the “list” BUT definitely had an issue when I looked at it. Hadn’t used in at least a year. They can only say no, offer to repair or credit. I must say, impressed with LV.
 
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