I'm shocked that so many different styles have this glazing issue! I've had to give up my 2 Soft Lockits and am still very annoyed about it.
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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Did you have other issues with your IKAT aside from glazing? I had my glazing literally melting off of mine months ago and LV replaced all non canvas parts. I would've hated to return it as it's my favorite bag but I'm wondering if I should still be worried.
I requested a repair for my Ikat. It was only the glazing that was the issue, basically turned to play dough. The operations manager at the LV store told me they cannot fix it. Parts are not available. She mentioned that one customer had it fixed and the color came back not matching which the customer was not happy about. You’re very lucky to have been able to repair it. I wish it was an option for me. I will miss it terribly. They are going to try to fix my Pochette Metis glazing. Hoping they don’t kick it back and say no.
I’m so annoyed as well. At this point I would rather have gotten my money back to go with a YSL or Gucci.
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So many glazing issues on so many bags! Curious about the speedy b. It’s on the website but says “call for availability”I got a call from LV client services. At first I didn’t think it was real and called the 800 number first to confirm.
When I talked to the SA he specifically called out two items - the Fascinante in aube ( which they no longer make) and my speedy 30b in noir. The Fascinante was made in the US and it definitely had issues. The speedy 30b was actually made in Spain as I bought it in Barcelona. I did not notice any issues but I could feel it being a bit tacky on the glazing. Not as bad as the Fascinante. (See pictures)
I had an appointment at a specific store and the folks at the store were super nice and helpful even as busy as they were. I could see people staring to see what was going on. I only got one bag (the Ponthieu) since they didn’t have a speedy 30b which is what I wanted to replace my current speedy.
I have plenty of other Empreinte items but they only asked for these in particular. I’m bummed that the speedy 30b has been out for some time and I still can’t get a replacement for it. So I still have some store credit left.
Seeing that they called me, I didn’t even know there was a “recall”, I think it went way smoother than folks that called in. Also when I called the regular 800 number for client services the person I spoke with didn’t even know why the SA that called me called me. So I don’t think it’s well know to everyone.
Can you try a different store to replace your ikat trim? Parts were def available in the last week.
I was actually told about two years ago that they did not have the parts to replace the trim in my Indien rose mm. I held the bags on the shelf and last year they replaced it.
At this point all of my eye cat bags have had the trim replaced and I know someone who had it done about a week ago.
My SA called me to bring in my Epi NF Noir purchased in 2013 for exchange or store credit. I mentioned to her that the canvas in my NF MM Mono Pivoine appeared to be stretched despite not ever using it (purchased it Oct 2018). She told me to bring it in. After inspecting the NF Pivione, she stated the bag was defective and immediately processed a return. I ordered a NF WT, which is expected to be available on 3/4. I’m hoping all will be well with the new bag.
Good luck to everyone experiencing issues.
Good luck to everyone experiencing issues.
Oh geez! Weird how it’s different at each store. I took a gift card and spent it today, brought home a Mylockme in the black and beige 2-tone.
Finally got the call.
Ikat NF (recently repaired, and in great shape, so going nowhere)
Speedy B Empreinte in this lovely blood orange color (also recently repaired, and in great shape, but I barely use her)
Black Empreinte key pouch (in like new condition, 4 years old, use it a lot!)
I took in the key pouch only and was about to do an exchange, but the one they had was in horrible condition. I recommended they send it back to the warehouse. Stitching was sloppy and crooked and clear to see as compared to mine. The zipper was pulling away with some fraying at the end, terrible!!
They said they could order one but I would need to turn mine in. Instead I paid for a new one to be ordered, so I can wait to see it. Then return it when it comes and exchange it but only if it’s better than mine. So annoying!!
I told them about my Speedy and how it’s doing great after repair but I literally never use it because of the fear of color transfer. The SA (not my regular SA) recommended that I bring her back and get a gift certificate for over $3,000.
I’m going to St. Thomas next month, so I’m thinking I’m gonna go for the gift receipt. They have no sales tax and a wonderful LV store!
Ikat NF (recently repaired, and in great shape, so going nowhere)
Speedy B Empreinte in this lovely blood orange color (also recently repaired, and in great shape, but I barely use her)
Black Empreinte key pouch (in like new condition, 4 years old, use it a lot!)
I took in the key pouch only and was about to do an exchange, but the one they had was in horrible condition. I recommended they send it back to the warehouse. Stitching was sloppy and crooked and clear to see as compared to mine. The zipper was pulling away with some fraying at the end, terrible!!
They said they could order one but I would need to turn mine in. Instead I paid for a new one to be ordered, so I can wait to see it. Then return it when it comes and exchange it but only if it’s better than mine. So annoying!!
I told them about my Speedy and how it’s doing great after repair but I literally never use it because of the fear of color transfer. The SA (not my regular SA) recommended that I bring her back and get a gift certificate for over $3,000.
I’m going to St. Thomas next month, so I’m thinking I’m gonna go for the gift receipt. They have no sales tax and a wonderful LV store!
I got a call from LV client services. At first I didn’t think it was real and called the 800 number first to confirm.
When I talked to the SA he specifically called out two items - the Fascinante in aube ( which they no longer make) and my speedy 30b in noir. The Fascinante was made in the US and it definitely had issues. The speedy 30b was actually made in Spain as I bought it in Barcelona. I did not notice any issues but I could feel it being a bit tacky on the glazing. Not as bad as the Fascinante. (See pictures)
I had an appointment at a specific store and the folks at the store were super nice and helpful even as busy as they were. I could see people staring to see what was going on. I only got one bag (the Ponthieu) since they didn’t have a speedy 30b which is what I wanted to replace my current speedy.
I have plenty of other Empreinte items but they only asked for these in particular. I’m bummed that the speedy 30b has been out for some time and I still can’t get a replacement for it. So I still have some store credit left.
Seeing that they called me, I didn’t even know there was a “recall”, I think it went way smoother than folks that called in. Also when I called the regular 800 number for client services the person I spoke with didn’t even know why the SA that called me called me. So I don’t think it’s well know to everyone.
Yes I let them contact me too and it was all sorted so quickly - less than a week. Was a seamless process.
I was gutted to have to give them my Fascinante but I got the Vivian in its place and it’s a great bag!
Not so far [emoji120]. I asked and it’s not on the list. I called the 800 number and they put me in touch with the Texas division that apparently is in charge of the recall. I asked how they can tell something is part of the recall. Apparently it’s computerized so basically the system will pull up any clientele purchases and highlight the lots that are impacted by the recall.
I was told by CS my bag from 2014 (Soft Lockit) was not impacted, although saw from others on this forum it should be. Went to check it as rarely used and melted and dented glazing in handles. Boutique took back as a damage and gave me credit as bag no longer produced.
Moral- if you have an issue, take bag in for review. I wouldn’t mention recall. Good luck!
