Rumour re: Louis Vuitton Recall?

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#617
S_scofielf said:
Hi guys, I’ve read the entire thread and I’m hoping someone could help me with my problem. I own 2 W totes from 2014 one in galet and one in pistachio (yellow) both of which has glazing issues where there seems to be small melted spots on the handles. As this bag is a discontinued product and was a timeless purchase of mine, I had not been careful with the receipt and most certainly lost it’s original copy. One was purchased in Hong Kong and I am certain I did not leave details for the purchase, the other was bought through an authentic eBay store.
Reading through the threads it seems that the Australian stores (SYD) are not as helpful in comparison to the US and EU. Especially if you were not contacted by CS for the issue since this would not be in my purchase history. I had paid great amounts for both of these babies over $5000 each. The melting of the handles had actually happened to the galet before in which they offered a store credit in 2015 however I declined and insisted to have it repaired. Sorry for the long comment but really hoping someone could help give me advice to my particular situation as I don’t want to go in store with the bags by having the SA telling me there is no such recall etc.
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So your saying the store will not help you even though you haven't been to the store to find out, which is really the only option. Go and find out as there is really nothing anyone here can do to help other than telling you to call CS, which is obvious anyway. Why would there be no purchase history? I'm in Aus and was not contacted about this. I used my initiative and went to the store. Otherwise you could spend $100 bucks on a plane ticket and take them to a Melbourne Store.
 
#619
Store here trying to replace my SC strap even the bag is starting to show signs of glazing issue ... becoming sticky etc....seems to be the same old story repair .. repair.. repair and then wait for months and months for the repair to actually happen....one bag took 12 months.
Not to worry as it made me realise ... meh I don’t need LV .. bikes rock my world now
 
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#620
shalomjude said:
Store here trying to replace my SC strap even the bag is starting to show signs of glazing issue ... becoming sticky etc....seems to be the same old story repair .. repair.. repair and then wait for months and months for the repair to actually happen....one bag took 12 months.
Not to worry as it made me realise ... meh I don’t need LV .. bikes rock my world now
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What did Client Services say?
 
#622
shalomjude said:
Nothing as they don’t care
I have other bags with glazing issues as I won’t bother as it is always the same response
Always
Not to worry
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You could always take them on a little holiday and try Melbourne. Lol. But only you know whether it is worth pursuing. Me, I'm like a dog with a bone... hehe, I guess that's why I chose to do law.
 
#624
vinbenphon1 said:
You could always take them on a little holiday and try Melbourne. Lol. But only you know whether it is worth pursuing. Me, I'm like a dog with a bone... hehe, I guess that's why I chose to do law.
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Nah I wasted enough of my time and money at that horrible store
They don’t care as there is always someone spending money
Glad you were able to receive a favourable outcome❤️
 
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#625
pjhm said:
Perhaps some stores are more customer friendly than others. I don't know where you live but the San Francisco store isn't very concerned about giving good service, but the Crystal's store in Las Vegas is phenomenal.
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Agree about San Francisco Union Square. I have bought two bags there and had an issue with one of them in the past. Less than helpful and not knowledgeable about the products at all. I could go into quite a story but I’ll just to move past. Thats SF as a city though...just a shame.
 
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#626
pjhm said:
Perhaps some stores are more customer friendly than others. I don't know where you live but the San Francisco store isn't very concerned about giving good service, but the Crystal's store in Las Vegas is phenomenal.
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Yes, the store in Crystals in Vegas was amazing. I definitely recommend them! I didn't even get a call about the Pochette Metis recall. I saw that mine had glazing issues and took it in based on all the "rumors" online. They didn't even ask for proof of purchase or anything. They just took my bag and asked if I wanted store credit or do an exchange. I ended up exchanging it for the Petite Boite Chapeau! I also had the chance to meet the in-house artist who can paint anything I want on my Petite Boite. Overall, it was a super comfortable, seamless transaction.
 
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#627
For those who had a defective Pochette Metis, did you purchase something else or get another Pochette Metis? I just returned my Pochette Metis because the glazing was a problem, and am torn between getting another one or trying something else. Have they solved the issues with the new models?
 
#628
Baglady777 said:
For those who had a defective Pochette Metis, did you purchase something else or get another Pochette Metis? I just returned my Pochette Metis because the glazing was a problem, and am torn between getting another one or trying something else. Have they solved the issues with the new models?
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I purchased something else as I was done with constantly worrying and not using or enjoying my bag. I was told the issues have been resolved with the 2018 models.
If you love the pm it doesn’t hurt to get a newer model and give it try. If you run into any quality issues you know that LV will take care of it.
 
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#629
KS3 said:
I purchased something else as I was done with constantly worrying and not using or enjoying my bag. I was told the issues have been resolved with the 2018 models.
If you love the pm it doesn’t hurt to get a newer model and give it try. If you run into any quality issues you know that LV will take care of it.
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Thanks KS3- I really would love to get a newer PM, but it’s hard to know whether issues have really been addressed. I’m going to wait a bit and see what others experience.
 
#630
chiclawyer said:
I received a voicemail from someone at LV client services regarding three items purchased in 2015: coquelicot epi neverfull, pochette metis mono, and noir empreinte key pouch. I called him back but got his voicemail. I’ll update this post once I hear back from him!
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Update: I had hadn’t heard back from the guy after several days (I also tried calling him a few more times with no answer). I ended up calling the main LV CS #, and they actually were able to directly connect me to the guy who originally called me. He made an appointment for me to exchange all three items in the store this weekend. I have to say, I was starting to lose interest in the brand but this level of customer service has reignited my love for LV. I can’t imagine another brand proactively calling customers to offer free exchanges of 4 year-old items. Pretty impressive!
 
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