I'm so surprised to have had such a markedly different experience. My bag's glazing is clearly having issues and even stuck to the dustbag, but it's about a year outside of this "recall" timeframe. My store sent it off and it got sent back without even an offer to repair it - it came back with a label that said "no repair necessary" when there's spots of glazing that have already worn off. I don't get it.
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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The items that had glazing issues were exchanged right then and there. They were never sent off for repair evaluation. I would speak to the store quality manager and keep pressing the issue.
They were going to exchange it on the spot, but when they put the date code into the computer, it rejected it because it was not a "recall" date code. The store seems pretty uninterested. I've always had really great CS from LV so I'm just surprised.
Call LV and ask to speak to a Resolution Specialist. Don't give up because someone obviously made a terrible judgment call and returned that bag to you without an explanation. Sometimes you have to go above the store level for proper resolution of issues.
You should post your experience/issue on LV social media. I’ve done that before and my issue was resolved. Good luck!!
Another Australian (Sydney) experience to add to the collection.
I called up CS early this week and asked about getting an appointment to return my bag but didn’t hear anything back so I just turned up and explained on arrival what was wrong. The bag was a Capucines from 2014. It was already showing signs of melting glazing. They pretty much immediately offered to exchange.
They didn’t have any Capucines in store that I wanted (tried them all) so they have ordered me a new one that I did want. Will get it in a few weeks.
Overall I thought the service was excellent from the SA and Manager.
I called up CS early this week and asked about getting an appointment to return my bag but didn’t hear anything back so I just turned up and explained on arrival what was wrong. The bag was a Capucines from 2014. It was already showing signs of melting glazing. They pretty much immediately offered to exchange.
They didn’t have any Capucines in store that I wanted (tried them all) so they have ordered me a new one that I did want. Will get it in a few weeks.
Overall I thought the service was excellent from the SA and Manager.
Great to hear. Looking forward to seeing your new bag.
I have the speedy empreinte 30 in noir with date manufactured of Aug 2015. I am starting to see some dents on tne glazing. Does anyone know if this is part of the recall ?
I believe it is. If you’re near a store, take it in for inspection.
That’s good ... Stark contrast to the store here .... I called the CSI and spoke to someone and he started that he couldn’t do anything and stand by the store’s action. I just thought I would try one more time haha... at least I know now never to purchase from LV again
Yes! I agreed their customer service is beyond excellent! Jan 30 I received phone call from a LV Client Services for 3 items that I purchased in 2013 & 2014 that I can bring it for exchanged to whatever I like st their local store since these products are no longer available! Last Saturday I told her I’m on the way to the store, called the store manager there! I came in got exchanged! Also the one o was wearing on that day the threading came off at the corner of the opening of the bag and I told her can I get it fix. She then checked the bag said the glazing is scratched and it’s the starting sign of melting. I got offer to get a brand new one or I could choose another bag. I got the brand new exactly the same style. They balance out and returns $100 plus in cash! I was pleased!!!
I tried calling and the lady told me there is no such thing as a recall list and there was no one to assist me right now. I got this bag after the melie started falling apart and it’s been and issue from the start. I just stopped using it.