Is there a chance they won’t repair it? I’m afraid that is what might happen to my monogram Pochette Metis. Waiting to hear if they will reglaze.My bag is still sitting with the repair/review center - I dropped it off 1/3.
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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I have to say when it comes to customer service LV rocks. They stand by their products.
Yes, I am still amazed as how seamless the process was. Very impressed with this brand.
Hi, I just want to share my experience regarding the Recall issue.
I'm in the UK and I got a call from LV Client Services in October about my Capucines MM which I purchased in 2014. She told me that my bag is being recalled because there is a fault with the glazing so I should take it to a store for exchange or credit note. Although I hadn't noticed a problem with the glazing when I removed the silk bandeau wrapped around the handle, it was stuck down and left an imprint on the glazing. She also said that this fault affected all leather bags manufactured between 2013 and early 2015.
I also asked her about my other 3 bags which were preloved but originally bought in this period. She told me that I could take them in as well but need to provide information so the store can track the purchase on their database and that the info I would need includes either the receipt or the name of the original owner. I was able to get receipts for 2 of the bags but only the name for the third bag from the consignment store where I got them.
I took all 4 of my bags to Harrods LV and explained the situation when I got there. The SA was really helpful and spent 2 hours with me while I was choosing what to get in exchange. I got the impression that they've had quite a number of customers come in with this issue, so it was handled very well.
I received credit for today's value of the bags and this is what I came away with...
I'm in the UK and I got a call from LV Client Services in October about my Capucines MM which I purchased in 2014. She told me that my bag is being recalled because there is a fault with the glazing so I should take it to a store for exchange or credit note. Although I hadn't noticed a problem with the glazing when I removed the silk bandeau wrapped around the handle, it was stuck down and left an imprint on the glazing. She also said that this fault affected all leather bags manufactured between 2013 and early 2015.
I also asked her about my other 3 bags which were preloved but originally bought in this period. She told me that I could take them in as well but need to provide information so the store can track the purchase on their database and that the info I would need includes either the receipt or the name of the original owner. I was able to get receipts for 2 of the bags but only the name for the third bag from the consignment store where I got them.
I took all 4 of my bags to Harrods LV and explained the situation when I got there. The SA was really helpful and spent 2 hours with me while I was choosing what to get in exchange. I got the impression that they've had quite a number of customers come in with this issue, so it was handled very well.
I received credit for today's value of the bags and this is what I came away with...
I received a voicemail from someone at LV client services regarding three items purchased in 2015: coquelicot epi neverfull, pochette metis mono, and noir empreinte key pouch. I called him back but got his voicemail. I’ll update this post once I hear back from him!
Hi guys, I’ve read the entire thread and I’m hoping someone could help me with my problem. I own 2 W totes from 2014 one in galet and one in pistachio (yellow) both of which has glazing issues where there seems to be small melted spots on the handles. As this bag is a discontinued product and was a timeless purchase of mine, I had not been careful with the receipt and most certainly lost it’s original copy. One was purchased in Hong Kong and I am certain I did not leave details for the purchase, the other was bought through an authentic eBay store.
Reading through the threads it seems that the Australian stores (SYD) are not as helpful in comparison to the US and EU. Especially if you were not contacted by CS for the issue since this would not be in my purchase history. I had paid great amounts for both of these babies over $5000 each. The melting of the handles had actually happened to the galet before in which they offered a store credit in 2015 however I declined and insisted to have it repaired. Sorry for the long comment but really hoping someone could help give me advice to my particular situation as I don’t want to go in store with the bags by having the SA telling me there is no such recall etc.
Reading through the threads it seems that the Australian stores (SYD) are not as helpful in comparison to the US and EU. Especially if you were not contacted by CS for the issue since this would not be in my purchase history. I had paid great amounts for both of these babies over $5000 each. The melting of the handles had actually happened to the galet before in which they offered a store credit in 2015 however I declined and insisted to have it repaired. Sorry for the long comment but really hoping someone could help give me advice to my particular situation as I don’t want to go in store with the bags by having the SA telling me there is no such recall etc.
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Just an FYI I had a hard time getting a hold of client services, I waited a week and ended up going into my local store with my bag. I still haven’t connected with them after leaving several voice mails.
You can call client services and have them set up an appointment for you at your local store to have them take a look at your bags. I would think they would work with you since the bags are melting.
Well, my melting Boetie was returned from CS, with a note that it is "outside the (recall) time frame." They didn't even offer to fix it.
Not thrilled TBH.
Not thrilled TBH.
Yeah, I'm very surprised they just sent it back to the boutique and didn't even hold onto it to see if I wanted it repaired or not....
That's ridiculous. Speak with the store manager and ask when they are going to repair it if they don't want to refund you.
Perhaps some stores are more customer friendly than others. I don't know where you live but the San Francisco store isn't very concerned about giving good service, but the Crystal's store in Las Vegas is phenomenal.