Rumour re: Louis Vuitton Recall?

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  1. #76 Nov 10, 2018
    Last edited: Nov 10, 2018
    Nope, not a rumor.... I got a call, it was from a Customer Service Rep from LV, and he went through the list of all I bought during that time. Yes, including my Pochette Metis, which I bought when it was first released. Also other bags, such as both my Epi Neverfulls bought in 2014, also Emprente Speedy 30 in Noir, Empreinte Montaigne BB, also Monogram Dora PM in red. And others. He said that I was contacted because i am a valuable, and longtime customer. And yes, most of these bags that he mentioned here I had issues with glazing but never pursued complaining about it, mostly due to not wanting to deal with a hassle of making a return based on quality concerns, which was always uncomfortable for me in the past. I do think that because of some of the quality concerns that LV has been experiencing, they are not quite as quick to say that something is "wear and tear" and turn the customer away, like it used to be!!
     
    beekmanhill and lvchanellvr like this.

  2. Me, too. I also got a call, from a Customer Service Rep from LV, and he went through the list of all I bought during that time. Yes, including my Pochette Metis, which I bought when it was first released. Also other bags, such as both my Epi Neverfulls bought in 2014, also Emprente Speedy 30 in Noir, Empreinte Montaigne BB, also Monogram Dora PM in red. And others. He said that I was contacted because i am a valuable, and longtime customer. And yes, most of these bags that he mentioned here I had issues with glazing.
     
    Stacy31 likes this.
  3. Your post gives me peace of mind as my PM is also preloved and I don't have the receipt either.
     
  4. I wish you luck. I also returned my Graceful MM the SA advises me that the corners will wear quickly and it’s not considered a defect. I don’t like spending that kinda of money on a bag knowing up front there are issues. I bought a MacBook Pro instead and it was actually cheaper lol. I wish you luck in the store, I would go while it is still a popular issue.
     
    MeepMeep67 and TangerineKandy like this.
  5. Thank you! Mine has very little wear as I only just had it re-glazed in April or May.
     
  6. Bring the receipt from the reglazing they did ask for that! I guess it verifies that it’s authentic.
     
    Dooneysta and TangerineKandy like this.
  7. Oh fantastic! Thank you for the tip! How did you go about bringing up the recall?
     
  8. I didn’t I just showed them how my glaze was already starting to peel and the manager inspected and found a tiny crack right next to the part that was peeling.
     
    TangerineKandy likes this.
  9. He told me the same thing...pretty much verbatim regarding the longtime, valuable customer explanation. I had four bags on the list and I sold 3 of them. I really wish I kept my lockits and SC bag, as I took pretty big hits when I sold them. I was surprised he didn't mention my granit SC bag that I purchased in January 2013? My black SC from later that year was on the list, but not the granit color from earlier. I haven't heard about the capucines yet, but I am curious if anyone gets a call about it? I am thinking about purchasing a black one, but the glazing issues are worrying me...especially for the price:smile:
     
  10. I purchased my PM Oct 2016 from the LV store on Champs-Élysées, Paris and have had a chance to use it extensively.

    B/c I heard about this whole recall thing, I decided to take a closer look at the glazing on my bag to see how it’s holding up. Low and behold, one side of the bag had glazing that was peeling off. I also noticed the gold buckle on the bag had oddly changed colors and half the metal was shiny and the other half dull. No matter how I cleaned it, it remained that way.

    So I checked the date code and saw my bag was from 2016 so not apart of the 2014-2015 recall.

    Nevertheless, I took my bag into the Lee Garden LV store here in Hong Kong. The SA told me they will take the bag in for further inspection and revert back to me in about 5 business days.

    A week later, I received a call from the store manager and was told my bag was deemed defective and I was eligible for full store credit.

    Honestly, it is this kind of customer service that really blows me away. It’s no wonder I feel such a sense of loyalty towards Louis Vuitton.

    So regardless of when your bag was made, whether it was between 2014-2015 or not, if you see something wrong with your bag, bring it into the store and let them have a look. You will never know.

    Attached is a photo of the glazing peeling off my bag.
     

    Attached Files:

  11. I'm so sorry for everyone having to send in bags they love, especially discontinued models or ones that aren't being replaced. I was watching a video from Minks4All, and I understand for the Empreinte Cles Pochette with glazing issues are for a specific period around 2015. I recently was able to purchase the Black one on the US website, but I'm still concerned that glazing will be an issue down the line. Would anyone have any thoughts about newly made items? The one I received is new so made in 2018. Just wondering if it's worth keeping or just sending back.
     
  12. the confidence of some the responses is hilarious.
     
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  14. Once I got a credit for a defective bag that was based on the new price, not the original.
     
  15. That’s nice. Then you made extra money and you got to wear the bag for free for a period of time. That’s a good deal, right?
     
    WF222, Chiichan, chiclawyer and 2 others like this.