For Pochette Metis, it's a store credit for current selling price, not what you originally paid.
Rumour re: Louis Vuitton Recall?
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For Pochette Metis, it's a store credit for current selling price, not what you originally paid.
Wow! That's amazingly generous on LV's part! No one can ever complain about their CS again!
Well yeah it was a great deal. You know lv rises it’s prices very often and i think that it would be unfair if the customer had to pay more for a new bag just because the previous bag he had was defective. That’s what I think.
They had a different glazing formula during the earlier period you mentioned. Items produced now should not have any issues, if something does happen LV has great customer service and they will take care of you.
Is that if you choose to go with another Pochette Metis or any other bag?
I took my Palm Springs PM backpack in about 6 weeks ago for really bad cracking and they were going to give me the price I paid on release day. I decided I'd miss her too much so I ordered another PS PM, so it was an even exchange.
Thanks for your response. I've always been a little hesitant with glazing but I understand this isn't on all their items, I just don't look forward to the possibilities, heh.
I too received a call from Client Services last week - my bag is the Estrela NM noir that was purchased in February of 2015. I am not having any issues with it, but was told that I would get full store credit if I wanted to return it. They even offered to email me a copy of my receipt if I didn't have it (but of course I did). I haven't decided what to do yet . . .
It's store credit for the price of the new bag. What you do with that dollar amount is up to you.
From those years there was a problem with the glazing FORMULA. Which led to the melting and etc. on the Icat LE Neverfulls, Some Empreinte items, Capucines, etc. I guess they've had so many people come in with this issue so they are doing this.
It's separate from the issue of the PM has IMO, because of the Flap closure and the way the strap clips rub along the glazing. Unless LV suddenly made some super indestructible glazing, there it still a chance it could wear at those stress points.
It's separate from the issue of the PM has IMO, because of the Flap closure and the way the strap clips rub along the glazing. Unless LV suddenly made some super indestructible glazing, there it still a chance it could wear at those stress points.
Wow! That's amazingly generous on LV's part! No one can ever complain about their CS again!
You replied to someone saying a consumer would get the price she/he originally paid and I corrected that statement. Your reply is nonsensical. Obviously anyone can complain about poor CS in the future. I don't know what you're getting at. Does anyone?
Thanks for clarifying!
I was the one that asked the question as I bought mine in 2013 and think I paid around $1500? and now they sell for almost $2400 Canadian. My bag doesn't have any issues and I haven't gotten a call yet but I was thinking if I did get the call what I would do. This info helps, thanks!
Do you think you will return if they call? I bought mine the same time as you and paid about the same price. I still have the receipt! I don’t have any issues with my bag so I’m not sure I want to give it up....
While it is very nice of LV to do this, it isn't something to be super impressed by. This is something they are supposed to do, as a company. So many companies recall items, it is not really a big deal.
I think people are actually offended rather than impressed! They’re mad that some buyers are getting store credit for defective bags. It’s like “sour grapes” - to me they’re just “jelly” as my second graders say lol [emoji23]