Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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Could the title of this thread be changed?
I received "the call" and was surprised there was no thread on this in TPF (as the bag is not the PM, I didn't make the connection at first). I am not a regular LV customer and I was actually surprised they had my number. The bag was a present to my mum and I didn't even remember at first. I was given to understand that if we don't return it now, we will not be able to claim damages later on, although I have to say this was not totally clear to me...
Certainly good CS on the part of LV, even if I think there is a degree of pragmatism to why they are doing this. They must be getting tons of complaints and returns on bags produced during these years. So if it is the case that they will no longer respond for those of clients that do not take the recall, it can end up being quite a saving to them in terms of time and energy (also money) spent with this issues.
I received "the call" and was surprised there was no thread on this in TPF (as the bag is not the PM, I didn't make the connection at first). I am not a regular LV customer and I was actually surprised they had my number. The bag was a present to my mum and I didn't even remember at first. I was given to understand that if we don't return it now, we will not be able to claim damages later on, although I have to say this was not totally clear to me...
Certainly good CS on the part of LV, even if I think there is a degree of pragmatism to why they are doing this. They must be getting tons of complaints and returns on bags produced during these years. So if it is the case that they will no longer respond for those of clients that do not take the recall, it can end up being quite a saving to them in terms of time and energy (also money) spent with this issues.
I went to the store and was told that I can exchange my bag. They are going to give me the current selling price. The only glitch is I have to actually give them my bag and do a physical exchange. No store credit to use whenever I choose, this also has to be done sooner rather than later I was told. I have to pick from what they have in stock (which was slim pickings). She said they cannot order in a bag for me and they cannot transfer a bag from another store. There is also no way for her to get me another pochette metis. I left the store with my bag and I am trying to figure what would be comparable in size and price to exchange it for. All the bags that I liked were not in the store or unable to get. I have to give her a list of what I want and then hope they happen to get the same bag shipped to the store in the next couple weeks. WTH? Also, I was told that the reason they are exchanging my bag has nothing to do with the glazing and canvas cracking. She said it was for entirely different reasons, but she did not divulge what those reasons were. Even though they are willing to exchange my bag, I feel like they are making it purposefully difficult.
Start making a list of your current favorite bags. Send the list to your SA and see what she says.
In the meantime, determine if you want to keep your pm or exchange for something else. Most likely, You might have to chip in a little b/c even simple bags are so expensive now.
Good luck. I’m quite curious as to what you would choose. May I suggest PM in empreinte. You can’t go wrong with black or marine rouge.
I went to LV with my Neverfull MM DE that was offered to me 2 weeks ago, asking how to break in the handles (if that makes sense) => They were very stiff. They found out on the system that the bag was bought in february (no idea what my ants did with the bag that long as it is brand new, even with the crease on canvas from storage). The SA told me she could swap it to mono if I wanted as it was knew ... I couldn't believe it ...
I declined, first because I prefer the NF in DE, second because I read that it's normal for DE to be stiff, so not a flaw ...
Very good after sale service ! It all depends on the SA ....
I declined, first because I prefer the NF in DE, second because I read that it's normal for DE to be stiff, so not a flaw ...
Very good after sale service ! It all depends on the SA ....
She didn't directly say..I should have just asked directly what the reason was. She sort of Implied that they wanted me to be happy with my bag, but I can't imagine that being the main reason. Maybe I will find out whenever I get a new bag.
My question is: Is it normal now for a store to only offer what is in stock for sale? Are they even able to order bags or transfer bags for a customer anymore? My SA said that LV is doing things differently now. I haven't bought a new bag in a little over a year, so this is all news to me. I am just wondering if LV is putting weird restrictions on my exchange or if this is now status quo? It seems odd. Also, when I had to turn in my Ikat Neverfull due to melting glaze and canvas issues after owning the bag for over two years, they gave a store credit to use whenever.
There was a member on another thread that also had a defective exchange and was informed that she could only pick from items in store. So it seems like it might be a new thing when it comes specifically to defective exchanges.
This hardly seem fair. I mean I appreciate the gesture to replace the defective item, but forcing me to select something in store at the time isn't good faith. Especially given that the vast majority of items on hand and are leather. I like LV's leather, but I prefer their canvas. They should at least offer store credit.
I have heard this rumor too. My Empreinte PM was made in 2017 and my Reverse in 2018 so they aren’t part of the “recalled” batch. There has been controversy around this bag for years but it wasn’t enough to dissuade me from buying two of them. I enjoy them and check them for glazing issues but so far, so good (fingers crossed)
I may ask if I can shop at a different store. The store I normally use is inside Saks and much smaller than the main store in the mall. Should I ask the manager if I can exchange the bag elsewhere? I don't see why they can only limit the exchange to one single location and make me choose from bags that I have zero interest in.
I just got my Pochette Metis today which I ordered from the LV site. It was disheartening to learn of all the issues with the bag, but hoping it has all been resolved considering this bag was made last month as per date stamp.
Has anyone in Canada gotten a call yet from CS? I have 2 bags that I believe are on the list. 2013 emp speedy b 25 infini and Estrela NM noir. None have any issues as yet, though I rotate my purses quite often. I love my speedy so it will VERY hard to part with her.