Rumour re: Louis Vuitton Recall?

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#151
Stacy31 said:
The recall is legit. I just received a call from client services. If you purchased a model on the recall list, you should receive the call as well. It seems like it is mostly bags purchased between 2013 and 2015 and largely glazing issues. LV will repair or issue store credit if you purchased one of the bags that was deemed defective. So far, my lockit mm, retiro and sofia coppola bags are included. The lockit was purchased in 2014, the SC in 2013 and the retiro in 2015. Certain pochette metis models are included as well, but mine was not as it was purchased in 2016.
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Stacy31 said:
The recall is legit. I just received a call from client services. If you purchased a model on the recall list, you should receive the call as well. It seems like it is mostly bags purchased between 2013 and 2015 and largely glazing issues. LV will repair or issue store credit if you purchased one of the bags that was deemed defective. So far, my lockit mm, retiro and sofia coppola bags are included. The lockit was purchased in 2014, the SC in 2013 and the retiro in 2015. Certain pochette metis models are included as well, but mine was not as it was purchased in 2016.
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Do they only replace or give you a store credit if there's an actual ongoing glazing issue with the mentioned bags?
 
#154
I have had a call and an email from New Bond Street, London. I bought mine in April 2014. My problem is there are no PM available whatsoever, I don’t want the emp version, happy with monogram and reverse, but none available, they won’t order in either. I have had no issues with my PM so far, but I rotate my bags. I really don’t know what to do, it’s the perfect sized casual bag.
 
#156
littlemissy said:
I have had a call and an email from New Bond Street, London. I bought mine in April 2014. My problem is there are no PM available whatsoever, I don’t want the emp version, happy with monogram and reverse, but none available, they won’t order in either. I have had no issues with my PM so far, but I rotate my bags. I really don’t know what to do, it’s the perfect sized casual bag.
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Did they give you a time frame to claim this exchange/ credit offer? If you are very happy with your current PM and there are no visible problems with it, you should keep it. On the other hand, empreinte PMs are very pretty too and lightweight.
 
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#157
whatewa said:
Do you have problems on your retiro with glazing? Mine is from 2015 and has small cracks around the area where the straps attach on the sides
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No, I haven't had any problems. However, I really don't use the bag much. I might have used it 10 times since I purchased it! If you are having issues, I would definitely take it in and have them check it out:)
 
#158
I've just got my 2014 Speedy in Infini out to use.
I haven't used it this year but notice chunks missing out of the glazing on the handles and it's suddenly all melted in other places.
I have the original receipt but as it came from consignment I'm not the original buyer. Do you think that they will look at this for me?
 
#159
rachiem said:
I've just got my 2014 Speedy in Infini out to use.
I haven't used it this year but notice chunks missing out of the glazing on the handles and it's suddenly all melted in other places.
I have the original receipt but as it came from consignment I'm not the original buyer. Do you think that they will look at this for me?
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They have a list of which bags are defective so can't hurt to take it in and have it looked at. From my discussions at the store concerning this issue, I was told that it isn't about ownership, it is about the bag. They understand people on sell their bags and have every right to do so as it is their property not LVs. Although I know Chanel would disagree lol. As long as there is a receipt, proof of money paid to Louis Vuitton for the bag then there is the chance that you may get a replacement if it is not fixable.
 
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#161
vinbenphon1 said:
They have a list of which bags are defective so can't hurt to take it in and have it looked at. From my discussions at the store concerning this issue, I was told that it isn't about ownership, it is about the bag. They understand people on sell their bags and have every right to do so as it is their property not LVs. Although I know Chanel would disagree lol. As long as there is a receipt, proof of money paid to Louis Vuitton for the bag then there is the chance that you may get a replacement if it is not fixable.
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I took my soft lockit PM into LV regarding the handles hoping to have them replaced as the glazing is not perfect. I bought the bag preloved from a consignment store in the UK (it does have a copy of the receipt).This bag is apparently one of the recalled bags and therefore I can't get the handles reglazed or replaced as the bag is deemed faulty and they don't repair faulty bags. I don't have any right to have a store credit or exchange as I didn't buy the bag myself....
 
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#162
mere girl said:
I took my soft lockit PM into LV regarding the handles hoping to have them replaced as the glazing is not perfect. I bought the bag preloved from a consignment store in the UK (it does have a copy of the receipt).This bag is apparently one of the recalled bags and therefore I can't get the handles reglazed or replaced as the bag is deemed faulty and they don't repair faulty bags. I don't have any right to have a store credit or exchange as I didn't buy the bag myself....
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I'm sorry @mere girl. Maybe try a third-party repair shop?
 
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#163
mere girl said:
I took my soft lockit PM into LV regarding the handles hoping to have them replaced as the glazing is not perfect. I bought the bag preloved from a consignment store in the UK (it does have a copy of the receipt).
I don't have any right to have a store credit or exchange as I didn't buy the bag myself....
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Try again with another LV, or ask to speak to the sales manager. Others in this same situation, with specific info on its original purchase, are getting the option of exchange for full value. Don’t give up.
 
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#164
My SA left LV and I've moved in the last year. Is there a way to find out for sure if my pm is affected? Date code is DU2125. I won't be able to get to a boutique until after the holidays. CS was clueless when I called. So far I only see slight splitting of glazing where the flap attaches. (Closest store is King of Prussia if anyone has a good SA I can contact :smile:)
 
#165
mere girl said:
I took my soft lockit PM into LV regarding the handles hoping to have them replaced as the glazing is not perfect. I bought the bag preloved from a consignment store in the UK (it does have a copy of the receipt).This bag is apparently one of the recalled bags and therefore I can't get the handles reglazed or replaced as the bag is deemed faulty and they don't repair faulty bags. I don't have any right to have a store credit or exchange as I didn't buy the bag myself....
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Sorry to hear that happened to you. Is that what they told you at the store? The fact is that LV has identified a quality issue with the glazing on certain bags and have essentially announced a product recall. Not an ownership recall. It is about their defective product and clearly they have allocated funds to rectify the problem either by replacement or store credit and they have imo a commercial responsibility to do so. This issue is enormous and probably why so many inconsistencies across stores and countries. You can only try again. GL.
 
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