I had posted the bag to a friend who took the bag in for me as she is on good terms with the manager in her local store. He was adamant that I had to be the original owner, and that I no right to a repair. I may try again elsewhere but I am about 2.5 hours from a store. I rang customer services prior to this and they wouldn't give me any info at all on the bag regarding a recall or repair unless I could give them the name of the person who bought the bag direct from LV
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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So frustrating. I did give my SA the name of the original owner of my bag when they asked, but I also assumed they would easily verify this through their records. I just want my bag fixed. It isn't usable the way it is melting all over my clothing, and that stuff doesn't come out either. So I am patiently waiting a decision from hq as my situation is slightly more complicated.
I must not be understanding what you meant about the receipt—did the consignment shop give you a receipt that came with the bag, from the original purchaser? Or did you mean just a receipt for your buying from them?
I hope you can get a fair outcome. [emoji254]
I recently had a great sales experience with Judy and will use her for future purchases. Prior to that, I had a really nice experience with an SA only to return and have the exact opposite experience the next time. That said, when I brought in my ikat NF due to melting I was referred to the repair specialist. I believe his name was Otto and he was very nice. Good luck at KOP.My SA left LV and I've moved in the last year. Is there a way to find out for sure if my pm is affected? Date code is DU2125. I won't be able to get to a boutique until after the holidays. CS was clueless when I called. So far I only see slight splitting of glazing where the flap attaches. (Closest store is King of Prussia if anyone has a good SA I can contact)
I returned my Louise PM and Metis Hobo Monday and had a great experience. They gave me what the value was today, which was more than I paid and gave me gift cards so I can use at any free-standing store. Good luck!
I haven’t been contacted in terms of a recall but I inspected my PM and found cracks - I would love to replace it with the same bag but as it’s never in stock I’m not sure what options I will be given.
Would you replace with a black empreinte PM or go for a different bag entirely?
Would you replace with a black empreinte PM or go for a different bag entirely?
It was a copy of the receipt from LV that the original buyer had...but no name or address details on it of course.I must not be understanding what you meant about the receipt—did the consignment shop give you a receipt that came with the bag, from the original purchaser? Or did you mean just a receipt for your buying from them?
I hope you can get a fair outcome.
Does anyone have a list of the exact bags (style/colour/year) that have been recalled?
Did you have issues with your Métis hobo, I never really hear issues on that style
What year is your hobo from?
I wish they would get rid of this bag completely. Why would a company continue to sell it to consumers knowing that is has so many problems. I bought one when it first came out and went through 3 (all canvas) and all had issues, including one from a year where they had apparently fixed it. It was thanks to YouTube and TPF that I took in my original model and had it replaced, and the other two were issued credits for something else. They must be losing so much $$$ on this model. I've noticed tons of them going up on resale sites (ie fashionphile) at below market so I think people are finally realizing to get rid of these.
My exact sentiments. Unfortunately people are still selling their souls for it despite knowing its plagued with issues so the company must think the consumer doesn’t care about its subpar quality.
This thread is stressing me out. I feel like I have to go examine all my bags for problems. [emoji31]