Yes. You should bring the bag back.I was reading through all these threads and I own a few of the empreinte items. The artsy empreinte in ombré and also the fascinante empreinte which both have been in dustbags for the last couple of years. I haven’t used them much and after reading all this I decided to take them out to check them. Just a few weeks ago, I had a problem with one of my pegase rubber feet being cracked. But for some reason I never thought to check the bags until tonight. Well, the artsy bag was fine.. didn’t notice anything wrong with it. But for the fascinante bag the end part has melted and it sticky to the dust bag I used to store it in. Is this the defect people are talking about? Is this the glaze ? I’m sorry I don’t know much about the bags and the correct terminology so my apologies.. but I have taken some photos and maybe someone can chime in and tell me your thoughts.. thanks so much for all the help!
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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I totally forgot which Louis Vuitton location I bought it from. Do you know if the Louis Vuitton computer is nation wide in their system or its per location?
Also, I notice the bag is discontinued..[emoji17]
I think that yes, but other people could help better than.
I had started to show signs of melting and so LV repaired it for free. I sold it immediately with all repair info included
I suggest that you make a list of your bags (include the date codes) and visit your local LV store so you can ask directly.
Thanks.
Unfortunately I don't have a local store neither. Maybe I'll call one of the stores.
Are you in the United States? If so, when you call a store, you will be redirected to the main CS number. Hopefully, someone will be able to help you. Good luck.
I'm in the US and I received "the" call this morning from the CS number, not my store. I'm just going to repeat what I was told so take it for what you will because we all know we don't always get the correct info at times. I have 4 pieces in the "recall" due to glazing issues - all empreinte leather - speedy 30, a wallet and 2 key pouches. All purchased in the time frame as other posters. She said I should call to make an appointment to go into the store and speak with the manager. I will do that because I live over 2 hours away from the store and don't want to risk an issue when I get there. I can exchange or get store credit. She said there is no time frame. I asked if I could go a year from now. She replied yes. However, I don't intend on taking the risk by waiting. The only item I have with an issue at this point is the wallet, which is a style they no longer make. Does anyone know how they determine the value if they no longer make the item? I didn't think to ask that when I had her on the phone.
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Wow that’s a lot of empreinte pieces... I own a wallet and key pouch, I’ll be sure to check them today. Did they say which wallet? TIA!