Rumour re: Louis Vuitton Recall?

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#136
mamakelly said:
I may ask if I can shop at a different store. The store I normally use is inside Saks and much smaller than the main store in the mall. Should I ask the manager if I can exchange the bag elsewhere? I don't see why they can only limit the exchange to one single location and make me choose from bags that I have zero interest in.
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Do you know what bag you want? I would start with that. Maybe a short list?
 
#137
just chiming in. i recently brought my pm in for glazing issues. they offered me a store credit or i could choose another bag. i chose the clapton pm and they ordered it from the warehouse. i was also given today's pm value. i considered waiting for a pm, but decided against it due to the number of issues that bag has had, plus i honestly prefer the clapton closure for ease of use. fwiw, the pm did pop up on the website last weekend, and i was able to put it in my cart, but i did not order it as i had already chosen the clapton. i have no idea why lv policies are so inconsistent. maybe the stores in saks and neiman marcus have different rules? anyway, best of luck to everyone on this issue. i tend to think that it is best to address the exchange/return while this is a topic that the stores know about, as you would think the response to the issue would be better because the sa's are aware of the situation.
 
#138
luvspurses said:
just chiming in. i recently brought my pm in for glazing issues. they offered me a store credit or i could choose another bag. i chose the clapton pm and they ordered it from the warehouse. i was also given today's pm value. i considered waiting for a pm, but decided against it due to the number of issues that bag has had, plus i honestly prefer the clapton closure for ease of use. fwiw, the pm did pop up on the website last weekend, and i was able to put it in my cart, but i did not order it as i had already chosen the clapton. i have no idea why lv policies are so inconsistent. maybe the stores in saks and neiman marcus have different rules? anyway, best of luck to everyone on this issue. i tend to think that it is best to address the exchange/return while this is a topic that the stores know about, as you would think the response to the issue would be better because the sa's are aware of the situation.
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The Clapton PM is my first choice also. I don't know why she can't order one for me. It makes no sense that I have to wait and see if the store happens to get one. I've never heard of this weird policy before.
 
#139
fabuleux said:
Do you know what bag you want? I would start with that. Maybe a short list?
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I sent her a list yesterday. I prefer the Saint Michel, was told that one isn't being made anymore so I can't get it. Clapton PM is also on the list. I have no idea why they are making this so difficult. Why not just order a bag like normal? I have never heard of having to wait and see if a bag that I like happens to be shipped to the store by chance.
 
#140
mamakelly said:
My question is: Is it normal now for a store to only offer what is in stock for sale? Are they even able to order bags or transfer bags for a customer anymore? My SA said that LV is doing things differently now. I haven't bought a new bag in a little over a year, so this is all news to me. I am just wondering if LV is putting weird restrictions on my exchange or if this is now status quo? It seems odd. Also, when I had to turn in my Ikat Neverfull due to melting glaze and canvas issues after owning the bag for over two years, they gave a store credit to use whenever.
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Strange. I took my cracked Palm Springs backpack in several weeks back and my SA ordered me a replacement. He was willing to order me a PM if I wanted instead.
 
#141
mamakelly said:
The Clapton PM is my first choice also. I don't know why she can't order one for me. It makes no sense that I have to wait and see if the store happens to get one. I've never heard of this weird policy before.
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can you try another store? it seems like some stores are more accommodating than others. once i was out in vegas and had an issue with a bag i had brought with me on the plane. it was deemed defective and they gave me a credit but only for that store. i had to use it right away because we were leaving the next day. it is very confusing when policies vary from location to location.
 
#142
Stacy31 said:
The recall is legit. I just received a call from client services. If you purchased a model on the recall list, you should receive the call as well. It seems like it is mostly bags purchased between 2013 and 2015 and largely glazing issues. LV will repair or issue store credit if you purchased one of the bags that was deemed defective. So far, my lockit mm, retiro and sofia coppola bags are included. The lockit was purchased in 2014, the SC in 2013 and the retiro in 2015. Certain pochette metis models are included as well, but mine was not as it was purchased in 2016.
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Do you have the original retiro or the updated one? Curious because I have the original retiro pm, probably purchased sometime in 2013.
 
#143
I don't have the PM, but nevertheless received the call from LV Client Advisor last week about my Estrela NM mono noir (item M51192) with date code SD0145. The reason she gave me was the dye used to cure the leather on the corners and handles at that time was found to be defective and can cause those areas to become sticky. She offered to have me return the bag for credit equivalent to what I original had paid. This offer was open ended and if I wasn't having any problems with the bag, then I could keep for now. And if problems arose in the future, then I could contact LV at any time for a return.

I chose to return now and I was emailed a shipping label to send the bag back to the original LV store where I purchased since I don't have an LV in my city. I'm awaiting my store credit, so we will see.
 
#145
Shoppinmel said:
Strange. I took my cracked Palm Springs backpack in several weeks back and my SA ordered me a replacement. He was willing to order me a PM if I wanted instead.
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My store was the same. I went to the store about some cracking on my PM and my CA offered to let me keep mine until another mono one came in. I ended up going home with an empriente PM but I had the option to hold onto my mono one, which was from 2015 but had no glazing issues, if I chose to pick something that was not in store and needed to be ordered.
 
#148
cwool said:
I don't have the PM, but nevertheless received the call from LV Client Advisor last week about my Estrela NM mono noir (item M51192) with date code SD0145. The reason she gave me was the dye used to cure the leather on the corners and handles at that time was found to be defective and can cause those areas to become sticky. She offered to have me return the bag for credit equivalent to what I original had paid. This offer was open ended and if I wasn't having any problems with the bag, then I could keep for now. And if problems arose in the future, then I could contact LV at any time for a return.

I chose to return now and I was emailed a shipping label to send the bag back to the original LV store where I purchased since I don't have an LV in my city. I'm awaiting my store credit, so we will see.
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Hello hope you don’t mind me asking - I just had a call from LV about my Estrella noir today - I’ve not used it much at all so haven’t noticed an issue yet but don’t want to hang onto a bag that’s going to be considered defective in general...

My main question is - did yours have any issues yet or did LV accept a return because it was a bag made in the ‘defective period’. I’d rather return mine for credit than wait for it to become defective...if that makes sense?

Thanks so much for sharing your experience [emoji5] I have a new baby and live 3 hour drive from a store so don’t want to have a wasted trip xx
 
#149
Hi everyone,

Has anyone heard anything regarding the sully pm or Bloomsbury pm made in those years? 2015 was the last time I purchased anything from LV and I'm kind of worried that I may not be contacted if there are issues with those bags since I'm not a consistent buyer. Haven't had any issues with my Bloomsbury and it's my everyday bag. I guess my concern is more with the Sully pm since I haven't really used it all that much.

Any info is greatly appreciated! TIA!
 
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