Re your original post :
friend of mine had an appointment arranged through a friend of a friend and booked a weekend trip just to score a bag, this was two weeks ago.
She said she was offered all type of bags but no birkin or kelly, she was very annoyed as she wanted a mini kelly in croc and they said this is impossible. After waiting for more than 2 hours the SA said said that she will speak to the manager and see if they could do something to make her happy, she was then offered a kelly danse. (my emohasis added)
Based on above, I mainly have an issue with her extreme annoyance and expectation that she should get anything, let alone the top item, on her imaginary wish list. Her expectation was also based on an appt she ‘scored’ through the good will of another, so not even on her own strength of connection (I believe
@kittynui also made this point) I have also been the fortunate recipient of a prearranged appointment, and in the appt confirmation, you are specifically warned that you are not guaranteed the bag of your choice.
i honestly wish the kelly Danse had gone to someone who would have been appreciative of it on its own merits and not as a consolation prize or simply due to rarity. Perhaps your friend is normally kind and generous in other respects, but this anecdote, even with your subsequent explanation, does her no favors.
Another thing is i have been shopping at hermes since 2015 and have encountered so many rude SA’s, People will always forgive them because its hermes and thats how they function they have an attitude, but if a customer was rude or requested something just above what they are offered people will attack and say they have no right to do so.
I personally refuse to shop anywhere with a rude SA, without exception. I also don’t believe that a client should be rude either.
An SA saying that a top coveted bag is not available while offering many others is not exactly the definition of rude. The last time an SA/SM was actively, blazing rude to me was when I was shopping for my first suit out of college. The SA clearly assumed that I was too young and poor to shop there. I am also not Caucasian but an olive skinned Asian. It was 1989, and a boutique called Suzanne on Newbury St. I went to Guy LaRoche a few blocks away and bought two suits there. I subsequently became a regular client at Alan Bilzarian.
I’ve been buying the bulk of my own premier luxury RTW and bags since 1996, a chanel RTW client since 2001, and wearing the stuff since at least 1985 (from high school and family purchases). I try to be polite, bc shopping is supposed to be fun. I started shopping H boutique in 2008. I stopped when my SA left in 2012, simply bc it wasn’t the same. I only started back in 2020 when I personally clicked with a friend’s referral. My current SA even knew my old one.
This past February 14, i also had an appt arranged far in advance at FSH. DH and I waited a long time in a little alcove; they forgot where they put us; and, they didn’t offer us espresso and cookies, like other waiting clients. For the FSH appt, it was late, and we waited long enough that we didn’t think we would get any bag offer.
When the FSH SA finally got to me, I did explain that I have a number of B30s and I wanted to try a smaller size for lighter weight, in a neutral blue gray. She didn’t have any smaller Bs, so she came back with a K25 Bleu orage. I was going to refuse it (ghw is usually a deal killer) but DH loved it, and he called my local SA to convince me. they were right, and I love it now, but it wasn’t what I wanted originally.
It was so late by the time we had sorted through bags, and i rejected a mini Della cavalleria (not neutral), that the FSH SA asked that I come back the next day for the RTW I wanted. She had a rack waiting the next morning. I’m now also going back in the fall by appt with her (and no I don’t ‘expect’ a specific bag when that appt happens either)
FSH appointments have a kind of serendipity that enables someone to get a chance at a QB without prespend or history.
This is my own philosophy. YMMV
@daniels307 , I was told to bring my physical passport. Not a copy. If you search the thread, some have been told the same, others differently.
