That was also what concerned me. Besides the shoddy bag passing authentication, when I called it to their attention, they dismissed me. If someone says a bag is fake, Fashionphile needs to take the customer seriously and do serious investigation. Maybe they hear this a lot from people or something and get tired it. @fashionphile please increase training for your employees to include how to deal with customers who receive fakes or think they have received one. The sales ladies with whom I’ve spoken are super sweet and courteous, but they repeat the same line over and over, indicating they don’t believe me and ignored my plea to remove the bag from the site.
Also, apparently a great deal of education is needed in the Chloe authentication department.
Also, apparently a great deal of education is needed in the Chloe authentication department.
ThatFYI i returned the fake chloe to the San Francisco show room and told the sales person that i was returning the bag because after some research i deemed the bag to be fake. He definitely did not want to hear it and said he was not an authenticator and was pretty abrupt. i explained that they need to look at the bag again and not sell it because it was an obvious fake. I left feeling ignored. This is not my first time purchasing from Fashionphile and the other bags i have been happy with.
I hope they dont try selling this bag again!!!