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Would this drive you all crazy? Brand new and leather scuff? It's leather torn basically but trying to decide if I should care or not. Hmm
I’ve heard that these aren’t real croc leather, can anyone confirm?
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Would this drive you all crazy? Brand new and leather scuff? It's leather torn basically but trying to decide if I should care or not. Hmm
This is croc-embossed calfskin, not croc leather.I’ve heard that these aren’t real croc leather, can anyone confirm?
I just purchased the College bag in the pythony looking material. Is it normal for it to look like this? This was an exchange for another bag I purchased that starting falling apart in one month. I'm so disappointed in Saint Laurent!!
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wow staples sticking out - that's awful and hardly deserving of a 4-figure price tag! also, given the amount customers pay for SL bags, it's outrageous for the SA to dismiss your enquiry, and to do it so rudely too. Personally when i choose a bag, the entire experience counts...the quality of the bag, the level of customer service experience and so on...it all has to come together to feel like i'm getting premium experience. Otherwise am sure there are other brands out there that are willing to stand by their products, be lovely to their customers and take pride in their bags.I own a few Saint Laurent bags and I admit that I'm used to the sub-par quality, to the point where I see issues with edge paint, stitching and so on to be "normal" for SL. For other brands that I own like Dior or Givenchy, the quality is pristine (I struggle to find flaws). But when it comes to SL, I'm ashamed to say I settle because I like the designs, not the quality.
I have purchased four Sac De Jours in the past, two of which I returned due to manufacturing flaws. That makes my personal success rate with SDJs only 50%. And out of all my SL bags, not one can be classified as pristine - they all have at least one manufacturing flaw that I'm willing to ignore for the sake of having a bag with a design that I like. I will continue to buy SL bags but I don't expect the quality to match other luxury brands and I wouldn't be surprised if I will always have to purchase two bags each time just to get one with passable quality. If you love the taste of apples, sometimes you have to pick through all the bruised ones to find the least bruised. Of course, apples don't cost $2000-3000...
Something else to consider is that (from my personal experience, at least), SL will not provide any customer service for bags not purchased directly through them (boutiques or online) or through their "authorized resellers". If you contact them and say, for example "my SL bag has metal staples sticking out of the strap" or "my SL bag has crooked stitching", they will ask you to provide an original receipt before answering any questions. I won't type exactly what was written to me by a SL customer service representative I've dealt with in the past but it was along the lines of "Yes, this bag is authentic, yes, it was made by us - but since you didn't purchase it from one of our authorized resellers, I cannot assist you with your queries. Have a nice day".
So whether you lost your receipt, bought a new bag from an outlet site like Bluefly or Gilt, bought it pre-loved or got it as a gift from your sister, don't expect SL to acknowledge that the quality issues have anything to do with them let alone assist you in resolving the issues. They wouldn't care if a SL bag you purchased pre-loved on Fashionphile spontaneously combusted and burned down your house.
As much as I can, I try to stick to stores/sellers that accept returns because 50% of the time, there will be some manufacturing flaw that I'm not willing to overlook.
p.s. Staples sticking out, crooked stitching, loose stitching, glue marks, edge paint smudges/splashes on leather.... I've personally dealt with all these issues with the SL bags I've bought in the past.
I guess I've been lucky. I've purchased 3 SL bags (College, Sunset & Sac De Jour) and I also bought a card holder and all are absolutely flawless. Excellent quality and not a single design flaw on any of them. Maybe it was good luck. I did purchase all 4 of the items from a SL boutique and the SA informed me that I have a 2 year warranty for any issues, except for wear-and-tear of course.
That being said, I purchased a Louis Vuitton Empriente Speedy and it had serious glazing issues. I also purchased a Chloe Marcie and the metal zipper pull broke off in my hand when I was zipping it closed. The Marcie was only about a month old. My point is, I think it's possible to have quality/manufacturing issues with many of the designer brands. I've personally had good luck with Gucci and Saint Laurent, but I'm open to the possibility that there may be issues that arise. I love the look and the designs of the SL bags so much I'm willing to take the risk.
I am with you on this, I have learnt not to purchase anything of designer value unless it's direct or from an authorised re-seller. I don't care if it's a bit extra, it's peace of mind. . . .I own a few Saint Laurent bags and I admit that I'm used to the sub-par quality, to the point where I see issues with edge paint, stitching and so on to be "normal" for SL. For other brands that I own like Dior or Givenchy, the quality is pristine (I struggle to find flaws). But when it comes to SL, I'm ashamed to say I settle because I like the designs, not the quality.
I have purchased four Sac De Jours in the past, two of which I returned due to manufacturing flaws. That makes my personal success rate with SDJs only 50%. And out of all my SL bags, not one can be classified as pristine - they all have at least one manufacturing flaw that I'm willing to ignore for the sake of having a bag with a design that I like. I will continue to buy SL bags but I don't expect the quality to match other luxury brands and I wouldn't be surprised if I will always have to purchase two bags each time just to get one with passable quality. If you love the taste of apples, sometimes you have to pick through all the bruised ones to find the least bruised. Of course, apples don't cost $2000-3000...
Something else to consider is that (from my personal experience, at least), SL will not provide any customer service for bags not purchased directly through them (boutiques or online) or through their "authorized resellers". If you contact them and say, for example "my SL bag has metal staples sticking out of the strap" or "my SL bag has crooked stitching", they will ask you to provide an original receipt before answering any questions. I won't type exactly what was written to me by a SL customer service representative I've dealt with in the past but it was along the lines of "Yes, this bag is authentic, yes, it was made by us - but since you didn't purchase it from one of our authorized resellers, I cannot assist you with your queries. Have a nice day".
So whether you lost your receipt, bought a new bag from an outlet site like Bluefly or Gilt, bought it pre-loved or got it as a gift from your sister, don't expect SL to acknowledge that the quality issues have anything to do with them let alone assist you in resolving the issues. They wouldn't care if a SL bag you purchased pre-loved on Fashionphile spontaneously combusted and burned down your house.
As much as I can, I try to stick to stores/sellers that accept returns because 50% of the time, there will be some manufacturing flaw that I'm not willing to overlook.
p.s. Staples sticking out, crooked stitching, loose stitching, glue marks, edge paint smudges/splashes on leather.... I've personally dealt with all these issues with the SL bags I've bought in the past.
I’m having a similar issue with one of my YSL bags, Saks is of NO HELP!!!!!!!! Good luckYep. I'm also done with YSL. I got a Fendi 2Jours after I got my refund for the damaged Sac de Jour bag. Fendi's quality never ceases to amaze me.
This is what happened to my Sac De Jour bag after only 6 weeks. And when I returned the bag, it was inspected further and they found more damages at the bottom front of the bag.
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