Update: after 6 months, my Felicie is still not ready. The excuse I got was that they were waiting for a part. The bag is add to cart online so I wonder what "part" they are awaiting
I’m new to this forum and I just received my repaired PA today. However im not as lucky as you were cuz i paid $395 for the zipper and strap replacement but the purse came back to me with few cracks on the canvas side that hold the D ring which I didnt see when I took picture to submit a repair request. Also they didnt even polished the D ring and they didnt ask me if I want to pay to get the D ring replacement. Now my purse looks ridiculous with the new vachetta leather strap and tab and shiny zipper but the D was discoloration and have rust plus new extra cracking. Anyone have issue like me and what should I do in this case. I’m very upset with my first repair experience☹️
That D-ring can only be replaced if the completely disassemble the whole bag. And since the coating came off, it cannot be polished back to gold.
The bag is very well used, can tell from the totally worn off gold tone color D ring, typically when this style bag is well worn, the canvas end will have damages cracks like what it is shown in the picture, I don't think it was caused by repair, mostly likely it was there before sent in you may not notice until you look at it throughly after repair.
I understand that the D ring is worn off due to use but I got this new model brand new in 2017 while my mini pochette was much older and being used much more have no issue at all. Honestly if I know there was cracks I wouldnt spend that much money to fix it. I did send LV all pictures of the bag when I submit the request. Plus LV repair policy stated that they dont repair bag with crack canvas. Im really upset because they didnt even asked me if i want to replace the D ring but the strap when my old strap wasnt too bad. Or if they notice that my bag was cracked they should have told me and refused the repair. Asking if anyone having issue like me because I dont know what to do ♀️
Thank you for your reply. This is my first repair and I regret that I submit the request online instead of making an appointment with the expert at LV boutique. I do not have pictures of the bag when I submitted the request and I couldnt find it on LV care service either but im pretty sure I did send them the picture from the side of the bag and near the D ring. Should I submit another repair request regarding the issue or call them?
If you attached, then they must have those pictures. Nothing ever gets deleted from any server, ever. I hope they won't try some bullsh*t excuse, but if so, please don't give up an insist on checking the pics you sent them. To really delete them, it would need a way bigger effort from their IT than what a small repair costs them. The only acceptable resolution is a brand new product in my opinion.
Thank you so much. The LV boutique is 1.5hr away from where I live so I would call them first to talk about the issue. If they can replace the cracking part that would be great, I wont ask for more and willing to pay to get the D ring replaced too. A brand new one is unnecessary tbh. I will keep you all update about my caseIf you attached, then they must have those pictures. Nothing ever gets deleted from any server, ever. I hope they won't try some bullsh*t excuse, but if so, please don't give up an insist on checking the pics you sent them. To really delete them, it would need a way bigger effort from their IT than what a small repair costs them. The only acceptable resolution is a brand new product in my opinion.
Of course, first try to ask them kindly, that usually pays off. But if they keep on refusing, then it's OK to be a little "I want to speak to the manager"
It does not matter how many years people have owned their bags, the wear and tear on a bag depends on lots of facts such as the style of bag, how often does it been worn, how heavy the items put into the bag etc, I have bags bought preowned 15 years plus old, the previous owner never worn them I also had bags bought preowned the previously sellers bought brand new and owned less than a year yet there are obvious damages cracks etc.
Thank you for sharing your opinion and experience. I think you are right, I just sent them an email about the issue yesterday and im waiting for their response. Hopefully they will check the picture i submitted before the repair to see if the crack was already there or not. The worse case scenario is they refuse to assist but hope that my experience will help other ppl that want to get their purse repair aware about the price for repair and carefully check their purse before sending it out. I read the post here and learned that not all the atelier willing to put their time and effort into repairing our purse. I will keep you guys update
Hopefully you will get a good result, lots of times (I suspect) LV may do something nice if the customer has been a regular customer or has a good relationship with the SA etc
So here is the update for my pochette. After I contact LV about the issue they send me the label to send the purse back to LV atelier for inspection and this morning(a week since they received the purse) an expert called me and said that they will offer to replace the whole side canvas that got the crack for free but imply that after the replacement there might be slight different on the canvas color compare to the original and I accepted the offer. They told me that the repair might take about 12weeks and I will sure post the picture of the purse once I receive it.
I was charged 1040$ to replace mine quoted in March!Replace all the vachetta on my 15 year old Neverfull MM (that’s been sitting in my closet for few years). Now she looks brand new. I originally bought it for $675 in 2008, and spent $685 for the vachetta. Repair cost is a bit hard to swallow, but it’s still cheaper than getting a new one. It took 3 months to get her back.
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Hi new here. Hello. My Name is Dee. I purchased an LV Hudson Monogram Messenger bag (th1047) about 4-5 years ago. The bag was in rough shape as all the piping was exposed Sent it to LV and they replaced all the piping and the bag looks brand new. Cost me $275. So I believe yours should be a lot less. Hope this helps. Happy Mothers Day.I think it would be really helpful if we could compile a somewhat general list of repair cost (ranges) as a reference for the forum- I spent about 1.5 hours searching the whole forum (with no answer)!
Does anyone know the repair costs for an agenda - the botton ring part came off the cover!
TIA!
Toodles~
