Quality getting worse.. Probably no more chanel :(

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#406
Well I pulled my new bag out to use and saw this. I have to say it takes the cake over the other time one of my SA pulled out 3 of the same boy bag to find one where the chains weren’t in crumbles in the box ....
 

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#407
TraceySH said:
Well I pulled my new bag out to use and saw this. I have to say it takes the cake over the other time one of my SA pulled out 3 of the same boy bag to find one where the chains weren’t in crumbles in the box ....
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Yes, it definitely takes the cake. I hope you don't get the run around about how that is wear and tear! It is such a hit an miss with Chanel these days.
 
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#408
Marlee said:
When I was at Chanel in August I showed them my bag and they said it was definitely not normal for the gold to fade this fast. So they sent my bag to Paris and had the lock and chain replaced. I picked it up last week and it looks wonderful now. They did tell me to come back if it happened again. Fingers crossed that this hardware is better quality! I own two more bags with the same hardware which still look good after many uses, so I’m hoping this was simply a faulty bag. I really love my Reissues!
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Wonderful! I'm so glad they thought it was odd and were helpful in fixing; that is reassuring. Hopefully that hardware issue was just an anomaly -- keep us posted on how it wears, and enjoy your beautiful bag (again!); you must be so happy to have it back. :heart:
 
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#409
TraceySH said:
Well I pulled my new bag out to use and saw this. I have to say it takes the cake over the other time one of my SA pulled out 3 of the same boy bag to find one where the chains weren’t in crumbles in the box ....
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Oh no, how terrible! :amazed: This is a new bag?!? That is so crazy -- good luck getting it fixed (if it can't be returned/exchanged)! Hope they are extremely helpful, apologetic, and quick -- that's the least they can do. :heart:
 
#410
Classy&Fab said:
Wonderful! I'm so glad they thought it was odd and were helpful in fixing; that is reassuring. Hopefully that hardware issue was just an anomaly -- keep us posted on how it wears, and enjoy your beautiful bag (again!); you must be so happy to have it back. :heart:
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Thank you! I am very happy to have it back indeed, have been wearing it all week :smile: I found it helpful that both SA’s that assisted me thought this was abnormal. I know the gold will fade a bit, but it should not become silver and also should not fade this quick. Good luck deciding if you still want a Reissue! I own 4 (plus a WOC) and love them :heart:
 
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#411
Marlee said:
Thank you! I am very happy to have it back indeed, have been wearing it all week :smile: I found it helpful that both SA’s that assisted me thought this was abnormal. I know the gold will fade a bit, but it should not become silver and also should not fade this quick. Good luck deciding if you still want a Reissue! I own 4 (plus a WOC) and love them :heart:
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So glad to see you have it resolved. Can I ask you how long did it take for the repair? and which boutique you went to? Is that the same one you purchased from? I purchased 3 chanel bags this year, but never in person, only phone order. They are far away from me, from a different state. I wonder if I walk in with a defective chain (I have a reissue aged gold hw as well), would they even speak to me.
 
#412
rooky said:
So glad to see you have it resolved. Can I ask you how long did it take for the repair? and which boutique you went to? Is that the same one you purchased from? I purchased 3 chanel bags this year, but never in person, only phone order. They are far away from me, from a different state. I wonder if I walk in with a defective chain (I have a reissue aged gold hw as well), would they even speak to me.
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It took about 7 weeks. I went to the boutique in Amsterdam and I did buy the bag there as well. But I have also taken a bag there that I bought in Düsseldorf and they repaired that one as well. Do remember to take your receipt and authenticity card. I think if yours also got defective this fast, they should send your bag to be repaired as well. Good luck!
 
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#413
lilacto said:
Oh no! This is awful! Especially since Caviar is meant to be so sturdy. I was sitting in the fence about moving on to Hermes and Now I think I should.

The rivets in my Gold HW Black Jumbo Tarnished. It's not even been a year since I got it [emoji35]
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This is crazy. Im sorry for you, The quality that we pay for just isnt there anymore! ❤
 
#415
maggievnlove said:
I completely agree. Chanel is the only brand that I love most of the designs, but after my recent purchase (a Prefall small red boy), though I love the bag, I think i'm gonna stay away from the chanel store for a few years now, since the quality is not up to par, I meant not even match up to dior, or even Gucci. I still love Chanel, but this relationship needs a break.
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Oh dear, its the same with Louis Vuitton
 
#417
chinchin0214 said:
Hi everyone! I usually just read the forums but I just wanted to vent my frustration at the lack of quality control in Chanel's bags. I went to the boutique originally to buy a m/l beige clair caviar classic flap. The 2 bags which were "new in box" had cracks in the stitching area on the bottom corner & 1 had uneven stitching. I fell in love with a nude pink caviar reissue but that one had "white stains" that looked like the leather had peeled. I asked the SA to order a brand new in box one from another store if it was available. It arrived in the mail today. I opened my "brand new" bag to discover that it had a small black scuff on the top of the flap, a cracked area from the stitching, & a loose thread sticking out from the bottom corner of the bag. I can't believe that they are selling these bags to customers!
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So sorry, this is terrible. I have 3 Chanel bags ive had for years and they are perfect, seems the quality control has gone down.
 
#418
Bagberries said:
Update :

So I sent it to Chanel Paris and they refused to do anything about it! Said it's the normal wear And tear. I was like, how can this be normal
Wear and tear?!

So I'm not sure what to do now? Wonder if it's really depend on SAs.
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Thats terrible, they wont even stand by their brand, im giving up on luxury bags!!
 
#419
Bagberries said:
I think you just need to check your bag carefully, not all their bags are defective. But obviously their quality ain't as " luxurious " as it used to be. If you compare the vintage one and the current ones, you will see the differences.
I sent the bag to Paris, and been told it's the wear and tear, which can't be cos I saw that like only a few days after I got the bag. They refused to do anything to do that. So yeh, I just lost hope in Chanel Thro this customer service of them. I have a few of chanel bags and none of them are perfect and I do accept the flaws cos it's handmade somehow. But to certain point the defects just not acceptable to me at all.
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My older Chanel bags are perfect. I wont buy new anymore!
 
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