Quality getting worse.. Probably no more chanel :(

[eckw]

Honestly reading these comments break my heart. I love Chanel and collected a number of bags that I plan to keep forever. Chanel has a unique aesthetic not found in other high-end brands. Personally I had few issues with the ones I bought (but I also don’t scrutinise too closely). The one time I had a serious issue (metal CC logo fell off my zipped cardholder after several months use), my SA took it back and got it fixed (took many months).

When I moved on to Hermes, what struck me about H bags weren’t just their incredible quality but also the superb after-sales. H will stand behind and fix any bag, no matter how old. Spa costs aren’t cheap but at least you know you have that avenue.

I think if Chanel does keep raising their prices like this, they really should sink some of their profits back into more thorough after-sales care and offer clients the option to pay to spa/repair any and all bags made by them.

 

[rooky]

Another sad story from me.
Got this 19k gorgeous bucket bag.
I don’t have any Chanel store in my country had to ask a friend to get it for me from Dubai. Which is the last one, I was thrilled when I was told they had the last one until I got it in person.
I haven’t wore it yet..... from readying the experiences everyone shares in the forum I see there are not points taking it back to store for repair either.
Just to have deal with it! So sad....

I think you should call the 800 numbers, ask them for their service department email and send them pictures of what you just showed us. Explain to them there is no Chanel in your country, and request a ship back for repair, If you have the receipt from your friend, show them a copy as well. They should be able to take it back for repair. Good luck.

 

[Simple_Life]

Hmmm this is unacceptable. Is there any store close by you can take this in to?? Did your friend see the damage? Such a shame for a pretty bag.

This bag was all packed when she picked it up and I didn’t think it was necessary to inspect the bag. From now on sure I will.

 

[Simple_Life]

I think you should call the 800 numbers, ask them for their service department email and send them pictures of what you just showed us. Explain to them there is no Chanel in your country, and request a ship back for repair, If you have the receipt from your friend, show them a copy as well. They should be able to take it back for repair. Good luck.

thank you for the suggestion! I may just do that.
I email the SA to helped me with the purchase he said Chanel will have it replaced worldwide but reading from the forum I’m afraid later on they told me it’s from normal wear.
I do have the receipt and I will call them
For repair let’s see what they say!

 

[louise_elouise]

I just returned new classic flap ( Beige Clair ) right next day because It had flaw unfortunately. I noticed at home that the interior bottom's leather was loose and was not flat, was not all attached to the four corners tightly. I'm sure it won't be last long if started using it. I checked another 2 more BC flaps at the boutique and NM and they had all similar issue. I had mixed feeling with upcoming price increase but it was not acceptable for me to pay even current price for such low quality. I can't accept if quality keeps going down like that and price is going up, $500 more now? No way, No thanks.

I had the same problem! When i went in to exchange, the next flap the SA showed me was wayyy worse! My jaw dropped.

My CF from 2015 has the bottom firmly stitched to the bottom...sigh, what in the world

 

[xy9794]

The other day I went into the boutique again and I tried on at least 6 bags and I left with an "are you kidding me"

I laughed when I read this because I had the same thought this weekend. I stopped by the boutique with the intent to buy a specific SLG and my DH was wondering why it seemed like I couldn’t have gotten out of there fast enough after I was shown a tray of items.

 

[cremse]

So incredibly sad... Now I am really getting all paranoid here. I just recently bought some Chanel and I really intended to stay on that track and build a small collection to love... Now I do not know. I really wanted a WOC as my next item and now I am not sure what to do. My problem is also I cannot see myself in the boutique asking to see several items lined up and inspecting them all to choose the "best one". I am (unfortunately) the type that feel stupid and that the staff will get really tired of me if I do not just take the one bag that I am shown (if of course there are no obvious flaws on that one). But now I understand from people in this forum that it should be pretty "normal" and advisable that you ask to have a look on several items before you choose one so you can pick out the best one? I am not even sure I will be able to see a difference, but perhaps I will? At least now I will feel stupid not doing this and inspecting several pieces - of course I want the perfect on when I pay this much money... But still also feel like an idiot to ask: "Could I please have a look at a couple of other similar items, too?" How do you go about this one? Do you feel like the staff is patient and handle it like it is "normal" if you ask to see several of the same item, when you are in the boutique? Some advice on how to go about this would be really helpful. Otherwise I am a bit prone to just get my hands on the first one not knowing if it is the best one or not and I really do feel that I (like others) deserve the best Thanks in advance for any comment or advice on this part!

 

[kadya]

So incredibly sad... Now I am really getting all paranoid here. I just recently bought some Chanel and I really intended to stay on that track and build a small collection to love... Now I do not know. I really wanted a WOC as my next item and now I am not sure what to do. My problem is also I cannot see myself in the boutique asking to see several items lined up and inspecting them all to choose the "best one". I am (unfortunately) the type that feel stupid and that the staff will get really tired of me if I do not just take the one bag that I am shown (if of course there are no obvious flaws on that one). But now I understand from people in this forum that it should be pretty "normal" and advisable that you ask to have a look on several items before you choose one so you can pick out the best one? I am not even sure I will be able to see a difference, but perhaps I will? At least now I will feel stupid not doing this and inspecting several pieces - of course I want the perfect on when I pay this much money... But still also feel like an idiot to ask: "Could I please have a look at a couple of other similar items, too?" How do you go about this one? Do you feel like the staff is patient and handle it like it is "normal" if you ask to see several of the same item, when you are in the boutique? Some advice on how to go about this would be really helpful. Otherwise I am a bit prone to just get my hands on the first one not knowing if it is the best one or not and I really do feel that I (like others) deserve the best Thanks in advance for any comment or advice on this part!

If I like a piece and want to buy it but it has a flaw (or some obvious shop floor wear), I ask if they have another in the back. Sometimes they do, sometimes they don’t. I occasionally choose to buy anyway if it’s a limited color.

In the handful of times I’ve had a second piece shown to me, I’ve never been unhappy with it. As long as I love it, that’s the important thing to me. I’ve never asked them to line up several items so I choose the best one, but I understand those who do. It’s your bag, you’ll have to live with it, and it should make you happy.

My SA is always really great about it though. Sometimes she will ask for me if a particular boutique is being pushy. The LV SA tried to tell me that some deep scratch marks on the Neverfull leather trim were no big deal and kept asking if I wanted it. My SA asked if she had a fresh one. She did - no marks on the second one - and I left a happy camper.

 

[PrincessTingTing]

I laughed when I read this because I had the same thought this weekend. I stopped by the boutique with the intent to buy a specific SLG and my DH was wondering why it seemed like I couldn’t have gotten out of there fast enough after I was shown a tray of items.

Right??? I mean the boy bags was “okay”, I was shown a mini coco handle and when I wanted to see the larger on on the mannequin the lazy SA was like “nah”, and then I saw this drawstring bucket bag that I tried on, honestly felt like something I can get from Winners/Marshall/TJ Maxx. Seriously. That’s how crappy the leather and the construction of the bag was.

Laughable.

 

[Uptown Luxer]

This price increase is absolutely ridiculous!!!!!! Like someone else mentioned, they should invest in some serious customer service/after sales service to justify these hideous prices. Still ..... I don’t know..... I would rather move on to Hermès for sure! Their customer service and the quality time the sales associates spend with me are unparalleled.

 

[Hieuchau]

Thanks, mine is 25.

Hi! I'm new to this forum. May I ask you this if you dont mind answering. I purchase my Jumbo in lambskin on October 25th 2019. But it is series 25. Do you know what year it belongs to? Do you have any idea? Thanks a lot.

 

[mzbaglady1]

So incredibly sad... Now I am really getting all paranoid here. I just recently bought some Chanel and I really intended to stay on that track and build a small collection to love... Now I do not know. I really wanted a WOC as my next item and now I am not sure what to do. My problem is also I cannot see myself in the boutique asking to see several items lined up and inspecting them all to choose the "best one". I am (unfortunately) the type that feel stupid and that the staff will get really tired of me if I do not just take the one bag that I am shown (if of course there are no obvious flaws on that one). But now I understand from people in this forum that it should be pretty "normal" and advisable that you ask to have a look on several items before you choose one so you can pick out the best one? I am not even sure I will be able to see a difference, but perhaps I will? At least now I will feel stupid not doing this and inspecting several pieces - of course I want the perfect on when I pay this much money... But still also feel like an idiot to ask: "Could I please have a look at a couple of other similar items, too?" How do you go about this one? Do you feel like the staff is patient and handle it like it is "normal" if you ask to see several of the same item, when you are in the boutique? Some advice on how to go about this would be really helpful. Otherwise I am a bit prone to just get my hands on the first one not knowing if it is the best one or not and I really do feel that I (like others) deserve the best Thanks in advance for any comment or advice on this part!

I just came from the boutique sometimes you might have to see several similar items because sometimes for me than I can see the difference between the colors. As a matter of fact the sa brought out several items because of the lighting in the store. Under careful observations certain items might show wear from being tried on or touched multiple times. When you are spending a couple of thousand dollars on the handbag of your choice don't feel bad by asking if they have another one in the back. The SA knew I was interested in this particular item but I kept examining it closely she suggested to do a search for another item in their stockroom. And guess what? They had a brand new item and I examined this closely and this was the deciding factor of my purchase. Me personally I do not like to purchase items that were on display or obvious returns.

 

[sparklywacky]

I’m just waiting for them to release a So Black Jumbo Classic Flap and I think I’m done. For bags so expensive, the quality should be exceptional.

I’d love to transition to Hermes, but I mostly prefer a black Kelly or Birkin so it would be hard to get them directly from Hermes. Definitely not considering getting a resale because it’s mostly double the original price, some even more.

 

[Uptown Luxer]

I have to post this. I went to the store this week to see a bucket bag. The bag was a display one. It was gorgeous! It was caviar leather soft and very shiny. I was seriously considering it. But because of this thread I started inspecting the bag very carefully. Once I start looking at the sides of the bag where the hooks for the long strap are attached, the leather piping was all cracked. My sales associate took the bag to the back of the store to show the repair person who happened to be on site that dayAnd she said it was an exception. So I asked my associate to get a brand new bag that it was not a display one so we could compare. Sure enough the leather piping where the hooks for the long strap are attached were also cracking on the edges. The bag was $4200 US dollars!!!!!! What??? So My sales associate was telling me that the bag was not an every day bag and shouldn’t be packed with stuff. How can I pay $4200 dollars on a bag that I cannot fully use because it is not constructed well? I am sorry but that does not deserve my money. The bag should be purchased to be used instead of me jumping through hoops to use a bag. I think Chanel needs a reality check

 

[mzbaglady1]

I have to post this. I went to the store this week to see a bucket bag. The bag was a display one. It was gorgeous! It was caviar leather soft and very shiny. I was seriously considering it. But because of this thread I started inspecting the bag very carefully. Once I start looking at the sides of the bag where the hooks for the long strap are attached, the leather piping was all cracked. My sales associate took the bag to the back of the store to show the repair person who happened to be on site that dayAnd she said it was an exception. So I asked my associate to get a brand new bag that it was not a display one so we could compare. Sure enough the leather piping where the hooks for the long strap are attached were also cracking on the edges. The bag was $4200 US dollars!!!!!! What??? So My sales associate was telling me that the bag was not an every day bag and shouldn’t be packed with stuff. How can I pay $4200 dollars on a bag that I cannot fully use because it is not constructed well? I am sorry but that does not deserve my money. The bag should be purchased to be used instead of me jumping through hoops to use a bag. I think Chanel needs a reality check

But the price increase that just went into effect for some bags 300 to 400.00 more and this is what you are getting.