Quality getting worse.. Probably no more chanel :(

[Tuned83]

I have to post this. I went to the store this week to see a bucket bag. The bag was a display one. It was gorgeous! It was caviar leather soft and very shiny. I was seriously considering it. But because of this thread I started inspecting the bag very carefully. Once I start looking at the sides of the bag where the hooks for the long strap are attached, the leather piping was all cracked. My sales associate took the bag to the back of the store to show the repair person who happened to be on site that dayAnd she said it was an exception. So I asked my associate to get a brand new bag that it was not a display one so we could compare. Sure enough the leather piping where the hooks for the long strap are attached were also cracking on the edges. The bag was $4200 US dollars!!!!!! What??? So My sales associate was telling me that the bag was not an every day bag and shouldn’t be packed with stuff. How can I pay $4200 dollars on a bag that I cannot fully use because it is not constructed well? I am sorry but that does not deserve my money. The bag should be purchased to be used instead of me jumping through hoops to use a bag. I think Chanel needs a reality check

Thanks for sharing. It's laughable really.

 

[Uptown Luxer]

Thanks for sharing. It's laughable really.

It is absurd, isn’t it?! A huge shame because I do appreciate Chanel but I don’t think they appreciate us. They think they entitled to sell a bag that cannot be for every day use when I am spending that much money. Construct a freaking bag that shows attention to detail and appreciation for your customers who are willing to use their discretionary spending on your items. I am very very skeptical now and I feel like I don’t trust the brand anymore

 

[18eve]

It is absurd, isn’t it?! A huge shame because I do appreciate Chanel but I don’t think they appreciate us. They think they entitled to sell a bag that cannot be for every day use when I am spending that much money. Construct a freaking bag that shows attention to detail and appreciation for your customers who are willing to use their discretionary spending on your items. I am very very skeptical now and I feel like I don’t trust the brand anymore

I am transitioning myself to H now...

 

[annanna02]

I recently ordered a CF m/l from Saks before the price increase. However, the bag has a loose thread on the left corner, also the caviar looks very dull and matte compared to another flap of mine. My SA at Saks agrees to exchange the flap for me and promises that I don’t need to pay for the price difference (after increase). However, I will need to wait for another shipment their Saks store receive. My SA has no idea when the next shipment will come, which makes me super stressful... does any lady here have any ideas that how often Saks would get shipment for classics? Any input would be greatly appreciated. Many thanks in advance.

 

[Pisces317]

I recently ordered a CF m/l from Saks before the price increase. However, the bag has a loose thread on the left corner, also the caviar looks very dull and matte compared to another flap of mine. My SA at Saks agrees to exchange the flap for me and promises that I don’t need to pay for the price difference (after increase). However, I will need to wait for another shipment their Saks store receive. My SA has no idea when the next shipment will come, which makes me super stressful... does any lady here have any ideas that how often Saks would get shipment for classics? Any input would be greatly appreciated. Many thanks in advance.

I too was searching for a black m/l caviar flap. Saks was sold out in many stores. They said it would be within a month before a new shipment would come in, but they had a waitlist. I found one at Neiman Marcus and got it today. It’s a 28 series. The caviar also seems matte and dull with some deflated quilts at the bottom front. There is a scratch on the inside of the flap. One stitch on the back of the flap already came loose and on the part of the chain strap where the ends are joined the thread is frayed. I too will be calling Neiman’s to see if I can get another one. I can’t believe this is brand new out of the box. My 2011 caviar jumbo was perfection. It was made in France and a 14 series. The medium I received today was made in Italy. I wonder if that has anything to do with it.

 

[annanna02]

I too was searching for a black m/l caviar flap. Saks was sold out in many stores. They said it would be within a month before a new shipment would come in, but they had a waitlist. I found one at Neiman Marcus and got it today. It’s a 28 series. The caviar also seems matte and dull with some deflated quilts at the bottom front. There is a scratch on the inside of the flap. One stitch on the back of the flap already came loose and on the part of the chain strap where the ends are joined the thread is frayed. I too will be calling Neiman’s to see if I can get another one. I can’t believe this is brand new out of the box. My 2011 caviar jumbo was perfection. It was made in France and a 14 series. The medium I received today was made in Italy. I wonder if that has anything to do with it.

That’s exactly how I felt about the 28 series flap I’ve got. The one I received is also made in Italy. It looks so dull, especially compared to my made in France flap. The chain is very squeaky. That’s also the primary reason I decided to exchange, because I want to see if a different batch would be better. Given this price point, I don’t want to settle. Thanks for sharing the info that new shipment may come in within a month. Good luck to your conversation with NM for the exchange!

 

[Happywifehappylife]

That’s exactly how I felt about the 28 series flap I’ve got. The one I received is also made in Italy. It looks so dull, especially compared to my made in France flap. The chain is very squeaky. That’s also the primary reason I decided to exchange, because I want to see if a different batch would be better. Given this price point, I don’t want to settle. Thanks for sharing the info that new shipment may come in within a month. Good luck to your conversation with NM for the exchange!

so sad to hear
I have had also 28series, but lambskin. And low a 29 series. All MIF. You can see the difference Here

https://forum.purseblog.com/threads/comparison-27-28-29-series-classic-flap-lambskin.1019363/

 

[honeybunch]

I too was searching for a black m/l caviar flap. Saks was sold out in many stores. They said it would be within a month before a new shipment would come in, but they had a waitlist. I found one at Neiman Marcus and got it today. It’s a 28 series. The caviar also seems matte and dull with some deflated quilts at the bottom front. There is a scratch on the inside of the flap. One stitch on the back of the flap already came loose and on the part of the chain strap where the ends are joined the thread is frayed. I too will be calling Neiman’s to see if I can get another one. I can’t believe this is brand new out of the box. My 2011 caviar jumbo was perfection. It was made in France and a 14 series. The medium I received today was made in Italy. I wonder if that has anything to do with it.

I don’t think MIF or MII has much to do with it. I was about to purchase a classic flap that was MIF and I thought it was perfect. It looked shiny and puffy. However the SA noticed that there was a huge crease going down the base of the bag and he found another one for me. The next one was made in Italy but the quilts were the same (puffy and shiny) as the MIF one. I ended up buying this one but the problem is there is a crease on the side of the bag that bothers me. I saw three in the boutique and none of them were perfect ( a mix of MIF and MII) and the one I bought was the best of a bad bunch.

 

[springshop17]

I have to post this. I went to the store this week to see a bucket bag. The bag was a display one. It was gorgeous! It was caviar leather soft and very shiny. I was seriously considering it. But because of this thread I started inspecting the bag very carefully. Once I start looking at the sides of the bag where the hooks for the long strap are attached, the leather piping was all cracked. My sales associate took the bag to the back of the store to show the repair person who happened to be on site that dayAnd she said it was an exception. So I asked my associate to get a brand new bag that it was not a display one so we could compare. Sure enough the leather piping where the hooks for the long strap are attached were also cracking on the edges. The bag was $4200 US dollars!!!!!! What??? So My sales associate was telling me that the bag was not an every day bag and shouldn’t be packed with stuff. How can I pay $4200 dollars on a bag that I cannot fully use because it is not constructed well? I am sorry but that does not deserve my money. The bag should be purchased to be used instead of me jumping through hoops to use a bag. I think Chanel needs a reality check

Horrible. Are they kidding?? It is laughable indeed. Thanks for sharing this.

 

[Aquaamyca]

Sorry late to the thread and couldn’t search for the answer. Can someone please kindly summarize: what kinds of leather and hardware are the ones that seem to have chipping and problems? Thank you so much

 

[TraceySH]

Sorry late to the thread and couldn’t search for the answer. Can someone please kindly summarize: what kinds of leather and hardware are the ones that seem to have chipping and problems? Thank you so much

Quality issues don't discriminate. Every leather, every hardware, every series (at least from 23-28) has experienced notable issues. Boys, CF's, reissues, Gabrielle's, Coco's, ALL OF THEM have had issues. Seasonal bags probably have more issues than some of the staple styles, but I have personally experienced issues with EACH of the bags listed above.

 

[TraceySH]

Starting to liquidate my Chanel and go all in on Hermes (and Delvaux). I know others here have mentioned doing the same. Question - did you guys keep some of your Chanel or did you go big to H? Was thinking about keeping like 12 and selling maybe 18?? Or should I sell them ALL? Sorry if SORT of off topic. The last couple of issues I've had with Chanel have kind of pushed me over, and the cruise collection (to me) is mortifying. Is looks like technocolor taffy. Which really makes me sad. Chanel used to be my heart!!

 

[einertia]

Starting to liquidate my Chanel and go all in on Hermes (and Delvaux). I know others here have mentioned doing the same. Question - did you guys keep some of your Chanel or did you go big to H? Was thinking about keeping like 12 and selling maybe 18?? Or should I sell them ALL? Sorry if SORT of off topic. The last couple of issues I've had with Chanel have kind of pushed me over, and the cruise collection (to me) is mortifying. Is looks like technocolor taffy. Which really makes me sad. Chanel used to be my heart!!

I’m with you! Have you seen those work of the devil two tone patent shoes?

 

[TraceySH]

I’m with you! Have you seen those work of the devil two tone patent shoes?

I haven't!! I've seen the 2 tone patent classic flaps, the black and red, and I am like , oh no. No no no. I mean, maybe they are ok in person but to ME, they look very cheaply made.

 

[einertia]

I haven't!! I've seen the 2 tone patent classic flaps, the black and red, and I am like , oh no. No no no. I mean, maybe they are ok in person but to ME, they look very cheaply made.

I’ll let the picture speak for itself then. I don’t know where they’re going with this...