Quality getting worse.. Probably no more chanel :(

[Shoppingalways]

That’s good to hear! I’ll learn to get over it soon



Lol it is hard to spot isn’t it but once you see it you can’t unsee!! Yes hence why not going to let it go because it would be hard to source another



Yea I think the fact that Chanel doesn’t care when they are pumping all these products out really irks me when I have not found any fault with my other bags. Heck even Kate spade has better stitching than that lol and that’s what pisses me off the most.

Agree!

 

[Shoppingalways]

Unfortunately it’s acceptable already with Chanel since your not the first to talk about peeling around stitching, But it is Not Acceptable for buyers working very hard to get such poor quality, and with their attitude, I read in one of the forums, Chanel wrote "We pride ourselves in our craftsmanship”, very unlikely. It would be better to return it but will you be able to? If not just enjoy it and use without babying. Everything is for the best.

 

[umamanikam]

It's very weird and so unfortunate for me because the peelings appeared on my woc (my first chanel bag) too but they're along the back pocket and front and back corner after very minimal usage. But that one i can do nothing about because it was purchased way back in 2016. I discovered the small peelings about 3 months ago and haven't used it til then. I'm planning to sell that one since i was never in love with it anyway.
It's weird because i have heard others did not even take care of their wocs/other bags and they did not have such problems, and i am very careful with all of my bags. Then came the boy bag which i have not even taken out to enjoy yet...

I'm afraid if i do keep it without getting it fixed (or exchanged, if i can) i'll be afraid of using it that much and there'll always be that constant worry in the back of my mind whenever i take it out with me... the peelings are on the back part of the strap, which will only grow bigger because the strap will rub on the shoulder won’t it?
What a dilemma. This exact combo was also supposed to be my "forever piece". How sad really.

Do you think it’s because of the weather you live in or the way you store your bags .Just wondering because you say you saw it in your woc too .Just an observation .

 

[umamanikam]

No i’m very careful with my bags and i store them nicely too. (In their dust bags standing upright with the chains not touching any part of the bag) My mom has several chanel bags as well that are stored in the same way. She doesn’t have any problem with her bags, apart from a normal tiny corner wear on her boy bag which i’ve inspected. And that’s not possible anyway since i just got my boy bag just exactly a month ago

That’s very unfortunate .I think if I am not mistaken there is 2 yr warranty (may be wrong) but def one year I know since I live in uk .So maybe if you are near a store anywhere in the world maybe you can take your bag and show it to them .Its too much money to leave it so .

 

[soleparadox]

This thread has been kept alive since June of 2017 for complaints.

First off, It would be nice for posters to state the Country they purchased their Chanel bags in for clarity so everyone can understand their respective rules for return policies. It would stop the confusion for all posters in the community.

Secondly, I have mentioned this before over a year ago. I am in USA. I purchased a Jumbo classic flap in 2017, series 24 beige clair from Hirschleifer's in New York City which was mailed to me. Unfortunately the bag had a twisted
chain because the leather was too thick to get through the chains. No straightening or pulling on them could straighten them out. The "tie-off" was just unacceptable. The leather chain was so thick it would not pull through the holes without forcing it through.

I then became ill and the bag did not take priority. In the Spring of 2018 6 months later when I felt better, I went to my local Chanel Boutique
with my defective bag and receipt from Hirshleifer's. A Manager looked at the bag. She and two other SA's
gasped when they saw the chain and all agreed that it was unacceptable.

It was Spring/summer by that time and I got lucky that beige clair caviar had come back into stock. They brought out
one, it didn't look that great. Then they took out another and it was perfection! Manager said ring her up!

Ladies please read my post carefully. If you bought a Chanel bag and it has flaws Chanel has to honor it and either replace your bag, or fix it within one year. Five years for service and repair free for unusual wear and tear. Do not accept less. I got a fresh new 25 series 6 months later because I did not give up! CHANEL IS CHANEL no matter where you purchased. Don't believe otherwise.

Lastly, I have also mentioned here for the last time. Go to a corner quietly and sit down alone in the store. Put on your
glasses if you need them. Go over the bag very carefully. Open and close it looking for creasing, defective stitching, etc. Unfortunatley today this is a must. We all get carried away with excitement at our purchase. Please don't buy without taking at least 10 minutes. If you purchased it at an out of state
store or boutique call and return it immediately - do not accept.

I own six Chanel's and all within the last three years. Only one has been defective. It happens.
I love Chanel and will continue to purchase them!

Here is my picture of defective chain - "too fat leather tie-off" part. You can see to the right how chain starts twisting upwards. It could not straighten out. Second pic is of new thin perfect chain, and finally my perfect bag. This is how a "tie-off" on chain should look and with minimal to no creasing in caviar leather on the sides.

Good luck to all and I sure hope I helped someone especially new Chanel buyer's.

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My chain on my new classic flap is exactly like your first photo! At first I thought it was twisted and then after closer inspection thought that was just how it was meant to be! Wow I bought it in London so will have to check how to deal with it in my local boutique but I must say my expectations from Chanel is so low now I am weirdly not even bothered anymore which is crazy!

 

[anniepersian]

Chanel will repair it if the item purchased is within a year.

Is that the same in all countries? I’m in the UK....

 

[umamanikam]

Is that the same in all countries? I’m in the UK....

Yes it’s the same .I too am in the uk

 

[WillWork4Fashion]

On a positive note, my amazing SA let me exchange my defective bag and helped me find a perfect replacement. I discovered after carrying the bag that the inner pocket (inside the flap) wasn’t completely sewn in. I posted a picture about 10 posts back. I am very happy with the outcome! Chanel did stand by their quality!

 

[Marlee]

Hi everyone, I’m sorry to read about all the quality issues. I wish quality was still like it was in 2005 when I bought my first bag...

Half a year ago I bought a Reissue and I would love some advice. The bag has gold hardware but the top and bottom of the turn lock is turning silver. The same thing, but less obvious, is happening to the chain. I have several other Reissues with ghw that are still entirely gold. Should I take the bag to the boutique to get repaired or do you think this is normal? Thank you so much for your help.

 

[Mousy]

Hi everyone, I’m sorry to read about all the quality issues. I wish quality was still like it was in 2005 when I bought my first bag...

Half a year ago I bought a Reissue and I would love some advice. The bag has gold hardware but the top and bottom of the turn lock is turning silver. The same thing, but less obvious, is happening to the chain. I have several other Reissues with ghw that are still entirely gold. Should I take the bag to the boutique to get repaired or do you think this is normal? Thank you so much for your help.

The gold is just a veneer, so if you have the hardware replaced, it’ll happen again. The style works with the wear of the metal- that vintage look. Try not to focus on it, I know it’ll be difficult, but try to focus on the great looking bag.
I get ruthenium, when brushed gold and ruthenium are the choices. When the veneer on ruthenium wears, the gray matches the gray. Believe me, I learned that the hard (expensive) way.

 

[Mori_K]

Has anyone experienced the glue coming off of the strap? Like, the two pieces of leather are coming apart? Not sure if this is something I could fix myself or if I should bring it in store! (Btw, this is a 6 month old bag... Chanel quality is getting ridiculous)

 

[sandra cheong]

Hi, this is my first Chanel small classic flap. I noticed some tear/scuff where the flap meets the bag, is this normal?

 

[Classy&Fab]

Hi everyone, I’m sorry to read about all the quality issues. I wish quality was still like it was in 2005 when I bought my first bag...

Half a year ago I bought a Reissue and I would love some advice. The bag has gold hardware but the top and bottom of the turn lock is turning silver. The same thing, but less obvious, is happening to the chain. I have several other Reissues with ghw that are still entirely gold. Should I take the bag to the boutique to get repaired or do you think this is normal? Thank you so much for your help.

The fact that this is happening after only six months is really shocking to me. I know the gold is just a thin plating nowadays, but this is extremely poor quality for a luxury good IMHO. I was considering a reissue from the 19K collection, but I'm reconsidering now. These bags cost too much for the quality to be deteriorating so rapidly under minimal-to-normal wear. I'm so sorry this is happening to your bag! I do agree with the other poster who said that the wear kind of blends in with the vintage-y style of the bag, so that is good. I still don't think it should be happening, though. Shows you that with Chanel you really are just paying for the name/prestige of the brand ... I wonder how much longer they will be able to continue raising prices while lowering quality before consumers have had enough. Since they're so aspirational, they will probably be able to continue doing this, because there will always be people who love the aspirational aspect of it and what the brand means (success, ultra-luxury, timeless elegance, prestige, exclusivity, etc.).

I haven't seen anyone else with this bag posting about their hardware fading, although I'm sure it's happening. ... replating is an option if it really bothers you, just know it will take awhile for them to fix and the plating loss will happen again.

 

[sweetpea_2009]

The fact that this is happening after only six months is really shocking to me. I know the gold is just a thin plating nowadays, but this is extremely poor quality for a luxury good IMHO. I was considering a reissue from the 19K collection, but I'm reconsidering now. These bags cost too much for the quality to be deteriorating so rapidly under minimal-to-normal wear. I'm so sorry this is happening to your bag! I do agree with the other poster who said that the wear kind of blends in with the vintage-y style of the bag, so that is good. I still don't think it should be happening, though. Shows you that with Chanel you really are just paying for the name/prestige of the brand ... I wonder how much longer they will be able to continue raising prices while lowering quality before consumers have had enough. Since they're so aspirational, they will probably be able to continue doing this, because there will always be people who love the aspirational aspect of it and what the brand means (success, ultra-luxury, timeless elegance, prestige, exclusivity, etc.).

I haven't seen anyone else with this bag posting about their hardware fading, although I'm sure it's happening. ... replating is an option if it really bothers you, just know it will take awhile for them to fix and the plating loss will happen again.

I love the look of ghw on the reissues. I would expect signs of wear after years of regular use but not after a handful of carries. That is disappointing. At the cost of these handbags my expectations are definitely high. I do agree with you that Chanel’s brand recognition is so strong that they will always be able to sell their product even if the quality isn’t there. Still, you’d think they would want to pride themselves by preserving brand integrity. I’m newer to the Chanel brand and don’t have any bags older than 5 years. My 5yrs old bag still looks brand new. I hope the other bags hold up just as well.

 

[Marlee]

The fact that this is happening after only six months is really shocking to me. I know the gold is just a thin plating nowadays, but this is extremely poor quality for a luxury good IMHO. I was considering a reissue from the 19K collection, but I'm reconsidering now. These bags cost too much for the quality to be deteriorating so rapidly under minimal-to-normal wear. I'm so sorry this is happening to your bag! I do agree with the other poster who said that the wear kind of blends in with the vintage-y style of the bag, so that is good. I still don't think it should be happening, though. Shows you that with Chanel you really are just paying for the name/prestige of the brand ... I wonder how much longer they will be able to continue raising prices while lowering quality before consumers have had enough. Since they're so aspirational, they will probably be able to continue doing this, because there will always be people who love the aspirational aspect of it and what the brand means (success, ultra-luxury, timeless elegance, prestige, exclusivity, etc.).

I haven't seen anyone else with this bag posting about their hardware fading, although I'm sure it's happening. ... replating is an option if it really bothers you, just know it will take awhile for them to fix and the plating loss will happen again.

When I was at Chanel in August I showed them my bag and they said it was definitely not normal for the gold to fade this fast. So they sent my bag to Paris and had the lock and chain replaced. I picked it up last week and it looks wonderful now. They did tell me to come back if it happened again. Fingers crossed that this hardware is better quality! I own two more bags with the same hardware which still look good after many uses, so I’m hoping this was simply a faulty bag. I really love my Reissues!