Yes, the SA's face turned red; she was embarrassed, shocked, and apologized--I had purchased things from her before so I didn't make a big deal out of it, but lost all interest in Chanel shoes!
Quality getting worse.. Probably no more chanel :(
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My classic flap was purchased a few years ago and it’s in perfect shape. All the recent items I’ve been eyeing are not showing that same quality.
If you go to Hermes, I’m right behind ya.
I was at Dior Vegas last fall and struck up a conversation with an SA there who used to work for Chanel. He told me as long as you stick with the classics (re: classic flaps, reissue, etc), the quality should be fine, but he reluctantly admitted that seasonal pieces weren’t that great.
I haven’t had any issues with the items I’ve bought from Chanel, but his admission made me think.
Then again, I mostly go for Chanel for aesthetics, not necessarily durability. 
I haven’t had any issues with the items I’ve bought from Chanel, but his admission made me think.
Then again, I mostly go for Chanel for aesthetics, not necessarily durability. 
Geez that’s terrible! I always go for seasonal pieces since I obtained the classics long ago. I’ve notified a significant decline in quality beginning about 2 years ago. Color flaking right off of some bags! I don’t know why I’m such a glutton for punishmentI was at Dior Vegas last fall and struck up a conversation with an SA there who used to work for Chanel. He told me as long as you stick with the classics (re: classic flaps, reissue, etc), the quality should be fine, but he reluctantly admitted that seasonal pieces weren’t that great.
I haven’t had any issues with the items I’ve bought from Chanel, but his admission made me think.
I’ve been slowly switching to Hermes and I think after my last few experiences, it’s going to be a complete switch. I haven’t had any issues with their bags and they seem to be so much higher quality.
Yeah, I don’t remember how we got to that point of conversation; I think I made some offhand comment about how beautiful Dior lambskin was as I was playing with their wallets and looking at the Lady Dior. I remember telling him I was trying to decide between the Lady Dior vs Chanel Classic Flap a year and a half ago and ended up with the flap and then we talked about his experience working at Chanel. Nothing bad, just the part where he said seasonal pieces were a hit or miss with quality whereas the classics tend to be more consistent.
I remember when I joined this forum eons ago people were already saying Chanel quality wasn’t that great and it’s overpriced for what you get. So, I kinda knew what I was getting into when I was saving for my flap. I know many people have said they want to switch to Hermès, but it’s not really an option for me (both in price and style), at least not right now. However, I think after going to Dior a couple times, I might get something from there. The service has always been phenomenal and the bags are beautifully made.
I haven’t really had problems with my Chanel purchases (and I really only started collecting for the past 3-4 years). At least not until this happened last month [emoji51]
Yes! My SA was shocked too when I brought it in to her. [emoji23]
Have you also thought about switching to Delvaux? Closer in price range to Chanel and I've yet to hear anyone complain about Delvaux quality. FWIW, there are Delvaux artisans who worked at Hermes and vice versa. Seems like Delvaux is stricter though on the QC side and won't accept workmanship that Chanel would ok. I'm a big Delvaux fan but I miss their old styles, esp the ones with the old-style classic Delvaux closure. So I hunt for those instead. I just missed snapping up a beautiful Georges in vg condition for under 1000 euros. Dang. https://www.1stdibs.com/fashion/han...r-bags/delvaux-brown-george-bag/id-v_2865033/
I’m not by any means an expert on either brand BUT, Isn’t Hermes in a completely different league compared to Chanel? Hard to compare the two, especially considering the vastly different price points and the fact that Chanel is “mass produced”. Not to say Chanel should get a pass for any type of substandard quality issues, but if you are paying 2-3x the price for a piece, I would hope you would be able to discern a difference in overall quality. It’s like comparing an LV product to a Chanel. Yes, it’s all technically “Luxury Retail”, but still unfair comparisons nonetheless.
I have bags from both brands. Personally I don’t see Hermes as being in a “completely different league” from Chanel. Certainly the H game is harder to play but price-wise, if buying direct from H in Europe, the price of a B or K is not that far off from Chanel reissues and classic flaps anymore. (Of course, reseller prices are a completely different thing.)
I recently got a Chanel mini Urban Spirit backpack and am about to pull the plug on a Kelly backpack (similar size and style) and the price difference is about 60% more (so not 2-3X price).
Quality wise, yes H is more careful with their production and quality control but Chanel offers a lot more versatility in styles. I do admit carrying my H bags sometimes does feel more “special” but I’m not sure if that’s due to quality or the hard-to-get factor.
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Hello everybody. To tell the truth, my Chanel bag is the best bag which I have ever had. The quality is great and it is very beautiful.