Bought this and had to exchange!! It had 2 different types of caviar leather on the front!!
Check ur bags carefully!!!
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Wow, the quality of this bag is unacceptable! I’m honestly shocked this piece left the Chanel workshop looking like this. Just as others have mentioned, I’ve seen some very flawed bags recently as I was on the hunt for my final M/L classic flap. Here are some of the issues I observed:
1. Extremely crooked flaps where one side of the flap is hanging way lower than the other side. This was an issue, even when the chains weren’t tucked into the bag.
2. A turnlock that was so loose it felt as
though it was falling off the bag or could fall off if handled too roughly even one time.
3. The gold hardware on the chains of the bag didn’t match the cc and turnlock hardware. On the two bags that had this problem, the cc and turnlock were a pale or light gold color while the chains were a much more intense yellow gold. Both of these bags were made in France.
4. The authenticity card didn’t match the sticker inside the bag. This isn’t a flaw per se but something one should double check before making their purchase as it might be hard to return the bag later if a major flaw is discovered. It could also make it harder to resell the bag down the line if for some reason you changed your mind on the bag.
5. The chain on a M/L flap was so severely twisted that it couldn’t be twisted back into place. The SA and I tried for several minutes to untwist the chain to no avail. Because of this issue, the chain couldn’t pass through the grommets of the bag and got stuck each time we tried to adjust the straps.
6. Grommets not spaced out evenly. This sounds relatively minor but when looking at the bag straight on, it made the bag almost look fake because there was such a difference in the placement of the grommets from one side to the other. This shows a lack of attention to detail.
7. Caviar was very inconsistent throughout the bag. For instance, the sewn on back pocket looked like it came from a totally different batch of caviar than the rest of the bag.
8. Poor stitching, particularly on the sides of the flap, making the leather bulge or pucker.
All of these bags were fresh out of the box. When I asked to see another one in the hopes that the quality was better, I was told that the SAs aren’t allowed to open / unwrap multiple bags and that the bags “are all the same” anyway. I was also told that the bags were handmade and that flaws should be expected as humans are not perfect. One SA quietly agreed with me and said that she sees flaws all the time. She cautioned me to avoid certain styles as they can be extra problematic.
I still love some of Chanel’s designs but the decreasing quality combined with constantly increasing prices makes it hard to justify such a big purchase. For instance, I love the look of the so black reissue but I keep reading about quality issues like chipping hardware and so I’m too afraid to pull the trigger. I know something like this would take away from my enjoyment of the bag. I also find it interesting that with the decreasing quality, Chanel is no longer servicing bags more than 5 years old.
I’ve been experiencing many issues as well. I went to three stores looking for a mini classic flap in blue from the 2019 cruise and every single one of them was damaged quite obviously. Three had stains on the bottom that couldn’t come out, one had a black fleck on the front where it appeared the color chipped off. Finally after purchasing one I thought was in good condition I discover at home the flap is quite uneven and not shaped right on the right side and on the side of the flap there are multiple chips in the color. Should I return this? Am I being too picky!? I just never would expect this from Chanel but lately I’m not even surprised. I love the designs but it seems silly to pay so much since quality isn’t what I’m paying for any longer.
