Quality getting worse.. Probably no more chanel :(

[Madrye28]

I have bags from both brands. Personally I don’t see Hermes as being in a “completely different league” from Chanel. Certainly the H game is harder to play but price-wise, if buying direct from H in Europe, the price of a B or K is not that far off from Chanel reissues and classic flaps anymore. (Of course, reseller prices are a completely different thing.)

I recently got a Chanel mini Urban Spirit backpack and am about to pull the plug on a Kelly backpack (similar size and style) and the price difference is about 60% more (so not 2-3X price).

Quality wise, yes H is more careful with their production and quality control but Chanel offers a lot more versatility in styles. I do admit carrying my H bags sometimes does feel more “special” but I’m not sure if that’s due to quality or the hard-to-get factor.

A 60% higher price is nothing to laugh about! There are many comparable pieces that are 2x+ in price, and others that are not; so happy you were able to find a piece that was ONLY 60% more expensive!

The second part of what you were saying about production and quality control was my basic point and what makes Hermes in a different league from Chanel. It’s a completely different business model that doesn’t rely on outsourced mass production for profits. All of their pieces are made by French Artisans vs. Chinese migrant workers in Italy as an example (known fact) Otherwise, how would Hermes be able to justify their pricing. Sorry, but the “versatility” of Chanel has nothing to do with the “status” of the brand, so please try to remain relevant to the topic going forward. Thanks!!

 

[WillWork4Fashion]

My recent Chanel bag purchases have been perfect quality, every stitch & line perfectly placed and zero quality issues. It doesn’t matter who made my bags, they did a beautiful job whether they are French, Chinese, Italian Artisans, I really don’t care!

 

[SomethingGoodCanWork]

A 60% higher price is nothing to laugh about! There are many comparable pieces that are 2x+ in price, and others that are not; so happy you were able to find a piece that was ONLY 60% more expensive!

The second part of what you were saying about production and quality control was my basic point and what makes Hermes in a different league from Chanel. It’s a completely different business model that doesn’t rely on outsourced mass production for profits. All of their pieces are made by French Artisans vs. Chinese migrant workers in Italy as an example (known fact) Otherwise, how would Hermes be able to justify their pricing. Sorry, but the “versatility” of Chanel has nothing to do with the “status” of the brand, so please try to remain relevant to the topic going forward. Thanks!!

Upon my word, you give your opinion decidedly, for such a self proclaimed non expert on either of these brands. Considering the title of the thread is "Quality getting worse.. Probably no more Chanel : ( " , why don't you live by your own example and stick to topic?

eckw's opinion is just as valid as yours. And given graciously, as always.

 

[ChanelCelineLaurentLover]

Has anyone had the leather tab that has the serial number sticker fall off? The entire leather tab fell off a bag I wore a couple of times and purchased back in July. Hopefully they can repair it but I just thought it was odd. It was inside of a Gabrielle backpack which has cloth lining not leather but the tab is leather.

 

[msPing]

Always been a big chanel fan, always something I want from each season. However I have seen a decline on quality, the past 2 big item purchases from boutiques all came with some sort of faulty flaw. One I returned, one I brought it to the SAs attention, which they agreed with the flaw (turnlock makes a weird squeaky sound). They said they can fix but suggested I use it for a bit and send it in when I’m ready. Since they repair can take up to 6 months...

I’m usually a fairly easy going shopper, and accept that not everything will be perfect. However some of these flaws have slowly stop my constant shopping habits with the brand..

 

[Powerbunny]

I recently bought a medium caviar classic flap and the internal leather was actually smooth. It does not have the rough caviar feel like the exterior, which means the bag won’t hold its shape very soon. I only realise it when compare to my friend’s piece which was purchased earlier. I called Chanel customer service in SG and was told to bring the bag down. The bag was purchased in Paris and has been used once. Does anyone know in such case if there indeed been a defect can I still get a new piece to exchange?

 

[BagsNBaguettes]

This is why I tend to go for vintage Chanel pieces....the quality nowadays makes me question what's going on with their production methods.

 

[Buttercup118]

Wow. I wanted a caviar medium flap but now your post has turned me off. It’s too bad that the brand has taken such a nose dive with connoisseurs. Don’t they understand the amount of resources available to would be buyers online? I’ll take my money to LV thanks.

 

[CH1309]

I recently bought a medium caviar classic flap and the internal leather was actually smooth. It does not have the rough caviar feel like the exterior, which means the bag won’t hold its shape very soon. I only realise it when compare to my friend’s piece which was purchased earlier. I called Chanel customer service in SG and was told to bring the bag down. The bag was purchased in Paris and has been used once. Does anyone know in such case if there indeed been a defect can I still get a new piece to exchange?

Hi, were you able to exchange your bag? I have a similar issue. Bought a white coco handle from London, and when I’m back in SG, I noticed that the thread at various parts of the bag is “fraying” (the photo shows one of the parts that’s fraying). To be honest I can’t decide whether or not to exchange the bag (if exchange is even possible), as the color combi I got is quite unique and hard to find, but I’m also worried that the fraying will get worse in time and Chanel will in future blame it on “wear and tear”. Also it feels ridiculous to pay sgd$7000 on a new bag with fraying threads.

 

[revangelina]

I love my Chanels the most. I love collecting them in all sorts of seasonal colors. I baby my bags so every flaw makes me sad . But from my forty over Chanels, only 2-3 needed to go back to after sales service. All have been free, yay! While it’d be great for Chanel to improve quality, I feel the same with LV n Hermes. For instance, this was my brand new kept in box Hermes bracelet . None of my Chanel, Balenciaga, Kate Spade etc bracelets/hw had this .

 

[mssmelanie]

I love my Chanels the most. I love collecting them in all sorts of seasonal colors. I baby my bags so every flaw makes me sad . But from my forty over Chanels, only 2-3 needed to go back to after sales service. All have been free, yay! While it’d be great for Chanel to improve quality, I feel the same with LV n Hermes. For instance, this was my brand new kept in box Hermes bracelet . None of my Chanel, Balenciaga, Kate Spade etc bracelets/hw had this .

[emoji51] eek! Wow! My Hermès bracelets never turned like that! That’s crazy. I though they are gold plated.

 

[BagsNBaguettes]

I love my Chanels the most. I love collecting them in all sorts of seasonal colors. I baby my bags so every flaw makes me sad . But from my forty over Chanels, only 2-3 needed to go back to after sales service. All have been free, yay! While it’d be great for Chanel to improve quality, I feel the same with LV n Hermes. For instance, this was my brand new kept in box Hermes bracelet . None of my Chanel, Balenciaga, Kate Spade etc bracelets/hw had this .

Holy Moly! Please tell me you took it back to the store? There's no excuse for that.

 

[Buttercup118]

I commented this on another quality related thread. I think it's getting near impossible for mass production of this level to keep up with quality that we, as consumers, expect from a bag over $5K. $2K? I have some wiggle room. But some of these pieces are really pushing it. I am moving away from Chanel and into LV - at least their customer service seems to stand by the product. (I hope?)

 

[Powerbunny]

Hi, were you able to exchange your bag? I have a similar issue. Bought a white coco handle from London, and when I’m back in SG, I noticed that the thread at various parts of the bag is “fraying” (the photo shows one of the parts that’s fraying). To be honest I can’t decide whether or not to exchange the bag (if exchange is even possible), as the color combi I got is quite unique and hard to find, but I’m also worried that the fraying will get worse in time and Chanel will in future blame it on “wear and tear”. Also it feels ridiculous to pay sgd$7000 on a new bag with fraying threads.

Hi, I went to the Boutiq on CNY even and the staff said no problem with the bag. Used it once on CNY day. But still feeling uneasy and after that met a friend who had the same
Bag and her piece is different which had the caviar feel. Very upset so I went back to
Chanel and they took in the bag to their SG customer service. Today they called me saying Paris side say the batch that I bought the leather is all like that. They cannot do anything about it. I voiced out my disappointment and she said there’s nothing she can do. Very angry. Anyone has the contact of Chanel
Headquarters?

 

[CH1309]

Hi, I went to the Boutiq on CNY even and the staff said no problem with the bag. Used it once on CNY day. But still feeling uneasy and after that met a friend who had the same
Bag and her piece is different which had the caviar feel. Very upset so I went back to
Chanel and they took in the bag to their SG customer service. Today they called me saying Paris side say the batch that I bought the leather is all like that. They cannot do anything about it. I voiced out my disappointment and she said there’s nothing she can do. Very angry. Anyone has the contact of Chanel
Headquarters?

In the end I contacted Chanel SG customer svc too. The exchange policy here is strict and not flexible. My London receipt said “exchange or refund before 25 Feb 2019” but SG doesn’t allow me to exchange (though the fraying threads is clearly a defect) as SG only accepts exchanges within 14 days of purchase + they need to carry that particular design and color in SG + item must be in brand new “can sell” condition. They asked me to bring my bag to boutique too. Boutique took my bag to send in to after sales service for “assessment” and they called me to say they will repair the thread. I don’t know how they are going to do that as the fraying is all over various parts. The waiting time is 4 weeks if SG cab successfully repair, if they have to send to Paris it will take 6 MONTHS!!!!! I’m so angry it’s a new bag yet I can’t use it don’t understand why they are not offering a refund or exchange for new piece when it’s bought less than a month ago and defective!!!