I live in the UK and I was told store credit only for a faulty item that was posted out to me. They said it was in their T&C’s. I argued this and said that their T&C’s do not override my statutory rights and I walked away with a full refund.
Quality getting worse.. Probably no more chanel :(
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I live in the UK and I was told store credit only for a faulty item that was posted out to me. They said it was in their T&C’s. I argued this and said that their T&C’s do not override my statutory rights and I walked away with a full refund.
Stores with store credit only polices will not give you your money back for defective handbags? If so, I would never by a handbag from a store with this policy. Never.
That’s something to keep in mind. I will ask tomorrow. The T&C’s says you can exchange or get a store credit if you bring the item back within 30 days... it doesn’t say anything about a defective item. I’m in The Netherlands by the way.
In the UK we have the consumer rights act 2015 which allows you 30 days to reject the goods.
Here is a link and I suggest you give them a call to see if you have a similar act in your country
https://www.government.nl/latest/news/2012/09/14/better-protection-for-consumers
Hope it helps.
Another thing to add to my list when examining a Chanel bag.
Actually we do. I work at a law firm (as a legal advisor, but in healthcare). They do have to provide me with a new bag, if they can’t I’m allowed to ask my money back. I’m not gonna make a big fuss at Chanel (wanna come there back again [emoji6]) but that is one of the things I can say if I’m not happy with the way they wanna solve it.
Hello all! I’m currently looking to purchase my first Chanel bag but I am somewhat concerned with all the comments regarding the poor quality. Chanel bags are not exactly cheap, and I am hesitant to purchase if the quality isn’t up to par. What has been your experience thus far? Any help would be greatly appreciated!
Wow, good job! You deserved the full refund and I’m glad you stood up for your rights
Two years ago I brought a mini square that the chain was twisted (can't be straighten.. no matter how I tried, it just turned back to twisted) and one of the chain links was opened. I returned it the next day. They don't have another mini in stock, the SA said they will only give store credits, but I replied I can't be forced to spend $4k within a limited period. I can't force myself buy anything in the store mindlessly just because I have to use up the expiring credits. I shouldn't be punished for something that's not my fault.
The store manager came out, tried to push for store credit by again saying it's their policy, I repeated my views firmly. Then the manager said this was an exception blah blah blah and gave me a full refund to my credit card.
I'm a lawyer too. My lawyer side would automatically get switched on and those argument points kept flowing in like waterfalls whenever I need to protect my rights. (but usually I don't need to use those legal arguments to a SA or store manager, speak common sense was good enough.)
Why should I feel embarrassed to visit this store again because I protected my rights in my previous visit? If anything, they should feel ashamed that their product quality was not meeting my standards.
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“Why should I feel embarrassed to visit this store again because I protected my rights in my previous visit? If anything, they should feel ashamed that their product quality was not meeting my standards”
I totally agree with you!
I got a full refund yesterday as well, without a (large) argument. The manager said She’s very sorry this happend and hopes to see me again at Chanel. All well ends well [emoji4]
I’ve bought two Chanel items and they’ve had a nice leather scent to it. Recently I bought an SLG in the iridescent colour and if just smelt like chemicals. Are all SLGs like that?
Hi guys, I’ve got this bag from the boutique late June last year and I’ve only brought it out for a maximum of 15 times and have discovered that the leather straps are fraying and the bottom stitching of the bag is coming loose slowly? I have to say that I’m disappointed in the quality. Is there anything that can be done if i pass this on to Chanel servicing? Also, i do admit that i could have checked thoroughly when i first got the bag but it didn’t occur to me that my cc logo was this crooked at that point. Is there anything that can be done for the logo too? Thanks in advance!
I won’t stand for any of that nonsense and even when they refunded I too was told it’s a one off, a goodwill gesture, a special case - all that BS annoys me. Well done to those who stood their ground. And if the boutique doesn’t want your business as a result just get someone else to buy it for you
But I really feel for those customers who believe that they’re only entitled to a credit and accept it. I suspect they’re in the majority.
I won’t stand for any of that nonsense and even when they refunded I too was told it’s a one off, a goodwill gesture, a special case - all that BS annoys me. Well done to those who stood their ground. And if the boutique doesn’t want your business as a result just get someone else to buy it for you
But I really feel for those customers who believe that they’re only entitled to a credit and accept it. I suspect they’re in the majority.
I hate to see people "give up" their rights just to "maintain a good relationship with the SA/boutique". WHAT??! WHY?!!! (sounds like an abusive relationship to me)
I have my credit card. -- That's the only criteria to be a lovely customer.
I'm buying something. -- That's the only criteria to get a SA to smile from her heart.
In recent years I don't shop in Chanel as often as I used to (Hermes is dangerously addictive). I still love what I've got and habitually went into the store to look for new things to add. But in my local store, the SA rotated like crazy in recent years (30+ new faces come and go, all familiar ones were gone). I went into the boutique just last week, all the five to six SAs were new to me. They didn't know me as a customer, I didn't know them. I asked for several names, but they were either not working that day, or left the company. Awkward....
So never give up your rights to please anyone. In a few weeks/months/years, the SA you "pleased" may not be working there anymore.
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