Well that's infuriating. I think I'm done with Chanel for now (for ever?) LV is much better priced and the classic designs are wonderful.
Quality getting worse.. Probably no more chanel :(
- Thread starter Bagberries
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
After all of the horror stories i’ve read here I was kinda scared to bring my new out of the box BA back. The corners were not stitched real nice (I could live with that) but also the leather on the corners was already scuffed.
After contacting my SA I brought the bag in yesterday. I bought it last saturday but couldn’t inspect it properly untill wednesday.
My SA took a look at the imperfections, said to me, this is not how the bag supposed to look like and ordered a new one straight away. I’m so happy with this service! I took my bag home, and am now waiting for her message to let me know the new bag has arrived.
So, the quality may not always be perfect, but my experience was [emoji1305][emoji4]
After contacting my SA I brought the bag in yesterday. I bought it last saturday but couldn’t inspect it properly untill wednesday.
My SA took a look at the imperfections, said to me, this is not how the bag supposed to look like and ordered a new one straight away. I’m so happy with this service! I took my bag home, and am now waiting for her message to let me know the new bag has arrived.
So, the quality may not always be perfect, but my experience was [emoji1305][emoji4]
You are very lucky to have a SA that would order a new one. I know that some SAs would just tell you that was normal wear and tear.
I know. I actually expected to hear that after Reading all the stories here. But then again, it couldn’t have been wear and tear, cause I didn’t use the bag yet [emoji6]. I posted my story here to let you know, Chanel does have good customer service (sometimes, I guess [emoji5])
Now I have to hope and wait if my SA managed to order me a new one (my store online got one in).
This is a SA that is worth working with on any subsequent purchases. I hope you do get one without any flaws. When your replacement bag does arrive, I would check the bag in its entirety in natural light.
She’s my regular SA. I always buy from her when I purchase Chanel. Thanks for the tip about the natural light!
So the new bag came in and the corners on that one are even worse than mine.
My SA told me just to start using mine as there is service on the bag for 2 years.
It’a still in the box. I’m deciding if I’m gonna keep it and live with the flaws or return it for a store credit. I just love the combo of the bag and am afraid this one won’t come back again as it’a seasonal. What would you do?
Personally, I would not live with the flaws. It would always bother me especially since the replacement bag was worse than the 1st one you picked. They received a bad batch and the store could either send it back to Head Office as a defective bag or they will just put it back on the shelf to the next unsuspecting customer. The thread showing and the scuffs on the edge are a no especially on a new bag. Not a store credit but get a full refund and wait for a near perfect bag.
Unfortunatly, I live in Europe and we get store credits, no refund. If that was possible I would def go for that option. After inspecting my bag more closely I found even more flaws, also on the front pocket the leather was all scuffed on the sides. I’m bringing it back on wednesday. Will see what my SA says about store credit/refund. I do really want the BA so I’ll wait for the near perfect bag.
That is unfortunate if the store policy is only store credit. I trust there is no expiry date on the store credit. At my local store, it is store credit as well and if it isn't in 'near perfect' condition, I will not buy. For this reason alone, I don't have a large collection. You are lucky that your store offers after service, I was told that they don't have 'after service'. I asked, how about shipping it back to Paris for repairs and she replied, we don't offer that. I have learned that no matter how much you want the bag, other styles, colors, etc will come along.
It’s not really “after service”, I haven’t used the bag yet. I took it out of the box and saw the flaws and reported it to my SA immediatly. She ordered a new bag and this one has even worse flaws, I checked my bag again and decided I’m bringing it back. I’m still even in my 30 days return policy.
At the back of my receipt it says either you exchange or get a store credit. The store credit is valid for a year.
O well, lesson learned. This won’t happen to me again. Now I’m just hoping there will be BA’s in the upcoming collections
I called Chanel earlier today about this bag on their website. I remarked how people are talking about how their quality has deteriorated and they placed an example of it on their website. The manager I spoke to was mortified. She was going to call a meeting with the people involved. She was very embarrassed. I took screenshots before they could switch photos. I can’t believe nobody caught the horrible workmanship on this $4100USD bag!
Oh my word. That is TRAGIC.
This is why I inspect every bag I purchase from handle to feet. You can't be too careful in today's shopping arena.
