Quality getting worse.. Probably no more chanel :(

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Bought this and had to exchange!! It had 2 different types of caviar leather on the front!!:wtf::cursing:
Check ur bags carefully!!!

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The same thing happened to me about a year ago. I bought a messenger bag over the phone from a boutique. After opening the parcel, I noticed the leather was from two different bolts (for lack of a better term).
It was awful. It looked like scrap pieces were used. I returned it to my local store. I was very disappointed because it was the last in the country. My SA thought I was being picky. Really? I’m sure no SA would buy a new car (regardless how inexpensive) with two doors slightly off color.
 
I totally feel the same way. The vintage Chanel's are of such a high quality. It sounds strange, but I can almost feel the luxury and pride that went into my luxury Chanel bags. I actually have a 2009 Jumbo Single Flap in caviar with gold hardware and honestly, I don't like it. No kidding, when I opened the package, I thought I'd received a high-quality replica (I'm actually going to post it here to be re-authenticated). The caviar feels like hard plastic, the hardware is nowhere near the deep, golden yellow as the gilded 24K hardware, the strap links are smaller an lighter weight - on a scale from 1 - 10, I'm a solid 4 with happiness for this bag :sad:. I very much prefer my vintage bags.

And the prices for new bags keep increasing!
 
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Yes thank u so much! I exchanged! But also the 5. flap was fine!! All others had something! I could not imagine to order any bag now!:no:
I agree. Only when you have gone through the experience of actually seeing such flaws on the bag that it becomes too stressful and time consuming to continue to make purchases in the future. My most recent experience has left a bad taste for me. I still enjoy seeing the collection and what is new though unfortunately.
 
The same thing happened to me about a year ago. I bought a messenger bag over the phone from a boutique. After opening the parcel, I noticed the leather was from two different bolts (for lack of a better term).
It was awful. It looked like scrap pieces were used. I returned it to my local store. I was very disappointed because it was the last in the country. My SA thought I was being picky. Really? I’m sure no SA would buy a new car (regardless how inexpensive) with two doors slightly off color.
Yes this is not picky at all!! I mean u pay so much money for a bag and can expect some quality!!:sad:
 
Yes this is not picky at all!! I mean u pay so much money for a bag and can expect some quality!!:sad:
What I find much worse is that you have been shopping with this store for a long time, yet they "lie" to you. If this happened in Munich, I'd be more than frustrated. To me this is completely unacceptable and we all know it is not due to being "hand-made". I expect at least some transparency from the team I have been shopping with for ages.
 
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Hi, I recently purchased this m/l caviar shw classic flap. Upon closer inspections, I discovered the leather straps fraying, the burgundy interior protruding over the black exterior leather, and the burgundy bleeding through the needle points (which supposed to be a black bag?). The worst is the nip/broken leather of the front pocket where it joined main compartment. I took this back to the boutique and the manager wasn't in. The assistant manager was, agreed with the defects but wasn't authorised to do the cash refund. The manager called us a day later and said the assistant manager emailed her and said there was no defects.
We are now in dispute.
 

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Hi, I recently purchased this m/l caviar shw classic flap. Upon closer inspections, I discovered the leather straps fraying, the burgundy interior protruding over the black exterior leather, and the burgundy bleeding through the needle points (which supposed to be a black bag?). The worst is the nip/broken leather of the front pocket where it joined main compartment. I took this back to the boutique and the manager wasn't in. The assistant manager was, agreed with the defects but wasn't authorised to do the cash refund. The manager called us a day later and said the assistant manager emailed her and said there was no defects.
We are now in dispute.
Wow, it's getting worse and worse...this is unacceptable. Very sorry for you and hope you can solve this asap.
 
I agree. Only when you have gone through the experience of actually seeing such flaws on the bag that it becomes too stressful and time consuming to continue to make purchases in the future. My most recent experience has left a bad taste for me. I still enjoy seeing the collection and what is new though unfortunately.

Likewise. Its been a year and a half since I stopped buying chanel. But still enjoyed browsing their new collection hoping for price decrease and better quality. Fat hope! I think someone shud start a thread comparing how long they've stopped buying chanel hahaha.
 
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New to the forum, is this stitching acceptable or no?

Thank you gals.

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