Quality getting worse.. Probably no more chanel :(

[Mosman]

I just bought a classic flap black caviar med size and found crack in the back, brought it back and exchanged for different one, now the 2nd one found to have loose stitching on the external front flap edge as well as on the edge at the back of the bag.
Did not see it at the boutique, only at home when have more time to check.
Could someone please tell me if the loose stitching will get worse with use and finally the stitching will broke off?????. As if it is a minor flaw then I can put up with it, and if not then I may need to bring it back for exchange.
Bought only 4 days ago.
Appreciate your opinion.
It seem like I am not lucky to find a perfect one !

 

[xa2nbaybiguhatx]

I ordered this over the phone at Saks and just received it today! I saw a small crack on the side of the flap. Do yall think I should exchange it? Please help!

 

[Mosman]

I ordered this over the phone at Saks and just received it today! I saw a small crack on the side of the flap. Do yall think I should exchange it? Please help!

My first one exactly like your, but on both side, then I exchanged it, and 2nd have loose thread, I am in dilemma like you.

 

[xa2nbaybiguhatx]

My first one exactly like your, but on both side, then I exchanged it, and 2nd have loose thread, I am in dilemma like you.

Is the loose thread bad? I know that crack or peeling leather cannot be repair. Im just very disappointed because this is the 3rd bag I exchanged. I dont have a Saks store near by. I wish I can inspect the bag before buying it. Im tired of keep exchanging it.

 

[Purseonic Woman]

Such a good post. There is quite the degradation in "quality" overall across our society. I could have a discussion about this all night from a myriad of angles. I think whenever we see this type of issue with a brand, such as Chanel, it's a symptom of the disease. At a certain point you cannot blame the company for doing the most profitable thing. Our world has changed so much in what feels like a short period of time. My mother has handed down to me some of her high quality clothes, even ones from just 15 years ago and the quality difference is staggering. She laughs and says "I can't believe I thought this was a splurge at the time! I would buy 10 today for the same price and quality." I sigh and think, if only I could find something for that price these days and expect the item to last 15+ years.

Anyway, I guess what I'm trying to say is that while it feels like Chanel's quality has gone a bit down hill over the years, so too have other brands'. Relatively, Chanel is still better than most and (unfortunately) more expensive. I know there will come a time when I personally cannot justify the price for the quality, but many people who were not fortunate enough to build a collection before this point will be left with little to no choice. I'm not really justifying what companies do, but at the same time consumers are to blame too. If people didn't buy X Y or Z items which are overpriced and poor quality, the company would see that in their finances and make changes. Yet I see so many people in Chanel and Gucci and other boutiques these days who just want the logo, the brand, the idea of owning it and showing it off rather than the actual item in all its quality, beauty and history. I am sure we all love the brand but it's not to slap people in the face "I own a Chanel bag" but rather a respect for years of iconic fashion, highest quality pieces and the joy of owning and wearing these pieces. Maybe I'm being overly romantic about bags and companies here, but I'm disappointed that out values and expectations as a collective consumer base have degraded so much.

Remember when department stores had sales three or four times a year, and it was a huge thing to have a sale? So much has changed.. I was talking with a friend who is fifteen years my junior. She was raving about how great the quality of J Crew clothing. I told her “Girl, you just don’t know.” They have nothing to compare and this is all the current generation know; fast fashion, cheap clothing at cheap prices. If the hem is finished it’s considered great quality. Just plain sad.
I appreciate your and Vanana’s insights; very spot on.

 

[Mosman]

Is the loose thread bad? I know that crack or peeling leather cannot be repair. Im just very disappointed because this is the 3rd bag I exchanged. I dont have a Saks store near by. I wish I can inspect the bag before buying it. Im tired of keep exchanging it.

Obviously loose thread, and I am afraid it will get worsen. Mine can easily repair but who want to go through that, the bag will be tortured, also buying a brand new bag should not have to be like this.
I will try to exchange, this time I will take more time to thoroughly check to make sure.
In your situation, exchange it, ask them to check and make sure they send you a perfect one.

 

[Mousy]

Quality is getting worse across the board.

I checked out Neverfulls recently- crooked stitching, misalignment of canvas and puckered leather edges. Another $3K LV bag had bubbled sealant on the seam.

Chanel caviar flaps in store- cracked leather where the flap henges. The holes with stitching are pulled to the point they look like slits.

Gucci bags with zippers- the zippers stick. While trying on bags, I needed two hands to zip them. Waxing the zippers didn’t help.

YSL Loulou bags in the store looked like somebody crumpled the front of them, in their hands. My SA said it is because the magnets are strong and customers trying out the display models mangle the leather trying to open them.

Is this lack of quality (partly) because of mass production in factories that are not luxury brand owned? That artisan pride of product is gone.

 

[Purseonic Woman]

Quality is getting worse across the board.

I checked out Neverfulls recently- crooked stitching, misalignment of canvas and puckered leather edges. Another $3K LV bag had bubbled sealant on the seam.

Chanel caviar flaps in store- cracked leather where the flap henges. The holes with stitching are pulled to the point they look like slits.

Gucci bags with zippers- the zippers stick. While trying on bags, I needed two hands to zip them. Waxing the zippers didn’t help.

YSL Loulou bags in the store looked like somebody crumpled the front of them, in their hands. My SA said it is because the magnets are strong and customers trying out the display models mangle the leather trying to open them.

Is this lack of quality (partly) because of mass production in factories that are not luxury brand owned? That artisan pride of product is gone.

Perhaps increased mass production in response to increased purchases fueled by increased purchasing power is the answer to this. A long time ago in a galaxy far, far away ( ha ha) credit cards were not available to everyone and just anyone for the asking and credit certainly wasn’t offered through the mail like it is now. This, coupled with the fact that now everything can be seen immediately via technology and can be had immediately.
Keeping up with the Jones’ has graduated to being the Jones’ at any cost. I don’t say this in a snobby way; I like nice things and I work hard to have them, but there is something to be said for admiring/wanting beauty and quality, exercising style and uniqueness that befits personality compared to having something because someone else does. Hope I’ve made sense and haven’t said too much. Not wanting to offend, but thinking out loud.

 

[Mousy]

Perhaps increased mass production in response to increased purchases fueled by increased purchasing power is the answer to this. A long time ago in a galaxy far, far away ( ha ha) credit cards were not available to everyone and just anyone for the asking and credit certainly wasn’t offered through the mail like it is now. This, coupled with the fact that now everything can be seen immediately via technology and can be had immediately.
Keeping up with the Jones’ has graduated to being the Jones’ at any cost. I don’t say this in a snobby way; I like nice things and I work hard to have them, but there is something to be said for admiring/wanting beauty and quality, exercising style and uniqueness that befits personality compared to having something because someone else does. Hope I’ve made sense and haven’t said too much. Not wanting to offend, but thinking out loud.

Very well put. Obi Wan couldn’t’ve stated it better. Lol

 

[Purseonic Woman]

Very well put. Obi Wan couldn’t’ve stated it better. Lol

Thank you kindly Sourisbrune..
(As I now go off to pore through the pretty, pretty gifts in the NM Christmas catalogue..!) You see that ombré pink Chanel bag in there? So pretty...Is it a made for NM piece I wonder?

 

[Mousy]

Thank you kindly Sourisbrune..
(As I now go off to pore through the pretty, pretty gifts in the NM Christmas catalogue..!) You see that ombré pink Chanel bag in there? So pretty...Is it a made for NM piece I wonder?

I have yet to look at my catalog. My mom is pouring through it first.
Ahhhh, yes. To get a private jet or a Bentley for Christmas. I wonder what the pricey gifts are this year?

 

[vivaciousbev1]

Chanel definitely has declining quality. Just bought a jumbo and had this happen this leather peel, which was disappointing. Took it into neimans; they said they would fix it and I got it back as if nothing was fixed.

Then today, I was using my mini of 3 weeks old (used 3x), and saw a loose stitch at the edge of the flap. Makes me want to stop buying all together!!!

 

[pretty_wommon]

Most of the time, my experience with buying from Chanel is good. But I had a similar terrible experience getting a bad quality bag from them. I have to say, returning and exchanging is not a pleasant experience. Also, I do not like it when SAs insinuate that you are just being a "perfectionist", and then they explain to you that imperfections are normal because these bags are handmade. I try to be polite always. But I hope SAs also know that we can tell the difference between normal handmade variations versus faulty, sloppy production or subpar quality materials.

My suggestion is exchange until you get the bag that meets your standards. We work hard to afford these bags. Chanel and other luxury brands are constantly increasing their prices, their quality (and service) should be commensurate to the prices that we pay for.

 

[vivaciousbev1]

Most of the time, my experience with buying from Chanel is good. But I had a similar terrible experience getting a bad quality bag from them. I have to say, returning and exchanging is not a pleasant experience. Also, I do not like it when SAs insinuate that you are just being a "perfectionist", and then they explain to you that imperfections are normal because these bags are handmade. I try to be polite always. But I hope SAs also know that we can tell the difference between normal handmade variations versus faulty, sloppy production or subpar quality materials.

My suggestion is exchange until you get the bag that meets your standards. We work hard to afford these bags. Chanel and other luxury brands are constantly increasing their prices, their quality (and service) should be commensurate to the prices that we pay for.

Exactly. That’s what the SA said, and msde it seem like “normal wear and tear”

 

[Mosman]

Not only quality decline and look like also worse after sale customer service !!!!