Quality getting worse.. Probably no more chanel :(

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

I decided I needed a handbag for fun family summer trips (to oceanside towns and rural weekend trips). I really didn’t want to spend $$$$ on a bag that could be exposed to sun, sea air and perhaps sand. I looked at Kate Spade bags and found one that ticked all my boxes. The display bag looked, well... trashed.:tdown: Marks all over it, the handles were shiny from lotion and a corner was dinged. The SA brought out two unhandled bags to choose from. One had a string-like thing hanging from it. The SA thought it was glue, so she went to rub it off with her finger and a chunk of sealant became separated from the leather. She pulled it to see what would happen and the whole sealed edge of the bag (about 8 inches) pulled off. :wtf: She rolled her eyes and said, it looks like that one is going back. So, we looked at the other bag. After some inspection, only 1/2 the flap panel was stitched on the back. It was glued, but it looked like whoever made the bag ran out of thread and forgot to finish the section. :eek:The SA was floored.
No Kate Spade bag for me. :tdown:
I decided to check out the YSL camera bags. Once again, the floor model was trashed. It had deep scratches and nicks. No problem with the used look since I was going to use it as a throw around bag, but I wanted to trash it myself. This SA got three from the back. All three were overstuffed for shipping- the holes in the leather were stretched and the thread was showing- one to two millimeters. I unstuffed one and the threads were relaxed, sticking out and the holes in the leather, looked like slits. I told the SA, never mind. :tdown:
All companies have flawed products, some are more costly than others. My Chanels are tough. I love Chanel designs. :loveeyes: Owning luxury handbags has ruined me for less expensive brands- I expect excellent craftsmanship. Perhaps I’m a bag snob. :coolio: The SA’s thought I was entertaining checking out sealant, stitching and making sure nothing was crooked. The Kate Spade SA said customers usually just put the display on the counter and buy the bag without checking anything. :facepalm: She called Kate Spade (and a few other brands) Nordstrom Rack brands (because that’s usually where they end up at season’s end). :whut: I think I’ll stick with Chanel, Hermes & like brands and inspect, inspect, inspect. :love:
This is a great post :tup:

It’s not chanel or whatever brand. I feel that it may be just how society and our value have changed so much over the last 10/20 years. Not saying all, but generally and quite pervasively, due to seemingly the singular focus on making money and focus on self. There appears to be soooo little concern or perspective on “leaving a legacy” or “pride” over ones creation work or reputation. It’s about how to be famous, be part of the 1%, etc because now more than ever we know more and more what that lifestyle looks like and there is this overwhelming focus on it. Companies/businesses have changed too in what they encourage in their employment practices. We often talk about “fast/disposable” fashion and yet, the way that companies treat their human capital, isn’t it exactly the same? Minimal investment, easy to replace or outsource and remove. No long term thinking.... etc.

It shouldn’t be shocking to see decline in social moral, ethics, professionalism, quality, and care in general. What is the point and the motivation? This can go from Wall Street to education to pretty much anything I can think of....

Are we really only seeing this in chanel? If we look a bit harder we see this all around us.. there are exceptions for sure, but I feel it’s now the minority.

The pendulum needs to swing back quite a bit imo.
 
This is a great post :tup:

It’s not chanel or whatever brand. I feel that it may be just how society and our value have changed so much over the last 10/20 years. Not saying all, but generally and quite pervasively, due to seemingly the singular focus on making money and focus on self. There appears to be soooo little concern or perspective on “leaving a legacy” or “pride” over ones creation work or reputation. It’s about how to be famous, be part of the 1%, etc because now more than ever we know more and more what that lifestyle looks like and there is this overwhelming focus on it. Companies/businesses have changed too in what they encourage in their employment practices. We often talk about “fast/disposable” fashion and yet, the way that companies treat their human capital, isn’t it exactly the same? Minimal investment, easy to replace or outsource and remove. No long term thinking.... etc.

It shouldn’t be shocking to see decline in social moral, ethics, professionalism, quality, and care in general. What is the point and the motivation? This can go from Wall Street to education to pretty much anything I can think of....

Are we really only seeing this in chanel? If we look a bit harder we see this all around us.. there are exceptions for sure, but I feel it’s now the minority.

The pendulum needs to swing back quite a bit imo.

Such a good post. There is quite the degradation in "quality" overall across our society. I could have a discussion about this all night from a myriad of angles. I think whenever we see this type of issue with a brand, such as Chanel, it's a symptom of the disease. At a certain point you cannot blame the company for doing the most profitable thing. Our world has changed so much in what feels like a short period of time. My mother has handed down to me some of her high quality clothes, even ones from just 15 years ago and the quality difference is staggering. She laughs and says "I can't believe I thought this was a splurge at the time! I would buy 10 today for the same price and quality." I sigh and think, if only I could find something for that price these days and expect the item to last 15+ years.

Anyway, I guess what I'm trying to say is that while it feels like Chanel's quality has gone a bit down hill over the years, so too have other brands'. Relatively, Chanel is still better than most and (unfortunately) more expensive. I know there will come a time when I personally cannot justify the price for the quality, but many people who were not fortunate enough to build a collection before this point will be left with little to no choice. I'm not really justifying what companies do, but at the same time consumers are to blame too. If people didn't buy X Y or Z items which are overpriced and poor quality, the company would see that in their finances and make changes. Yet I see so many people in Chanel and Gucci and other boutiques these days who just want the logo, the brand, the idea of owning it and showing it off rather than the actual item in all its quality, beauty and history. I am sure we all love the brand but it's not to slap people in the face "I own a Chanel bag" but rather a respect for years of iconic fashion, highest quality pieces and the joy of owning and wearing these pieces. Maybe I'm being overly romantic about bags and companies here, but I'm disappointed that out values and expectations as a collective consumer base have degraded so much.
 
View attachment 4062714 View attachment 4062716View attachment 4062717View attachment 4062718

More photos here... the stitches on one bottom corner doesn’t look right
Though it won’t fall apart or anything, the stitching isn’t the best. I could see the stitches being stressed at the flap because of repeated opening and closing, but not on a new bag. The corner looks almost like the corner of my bag.
I adore my bag, wonky stitches and all. It’s tough and so far uncompromised. If you are looking for a possible replacement, NM had a beige Jumbo in store yesterday. If it’s still there, call Patty, Vanessa or Steve (at the Bravern) and ask one of them to check it out.
Wishing you the best!
 
  • Like
Reactions: yuchinghsu
This is a great post :tup:

It’s not chanel or whatever brand. I feel that it may be just how society and our value have changed so much over the last 10/20 years. Not saying all, but generally and quite pervasively, due to seemingly the singular focus on making money and focus on self. There appears to be soooo little concern or perspective on “leaving a legacy” or “pride” over ones creation work or reputation. It’s about how to be famous, be part of the 1%, etc because now more than ever we know more and more what that lifestyle looks like and there is this overwhelming focus on it. Companies/businesses have changed too in what they encourage in their employment practices. We often talk about “fast/disposable” fashion and yet, the way that companies treat their human capital, isn’t it exactly the same? Minimal investment, easy to replace or outsource and remove. No long term thinking.... etc.

It shouldn’t be shocking to see decline in social moral, ethics, professionalism, quality, and care in general. What is the point and the motivation? This can go from Wall Street to education to pretty much anything I can think of....

Are we really only seeing this in chanel? If we look a bit harder we see this all around us.. there are exceptions for sure, but I feel it’s now the minority.

The pendulum needs to swing back quite a bit imo.

Such a good post. There is quite the degradation in "quality" overall across our society. I could have a discussion about this all night from a myriad of angles. I think whenever we see this type of issue with a brand, such as Chanel, it's a symptom of the disease. At a certain point you cannot blame the company for doing the most profitable thing. Our world has changed so much in what feels like a short period of time. My mother has handed down to me some of her high quality clothes, even ones from just 15 years ago and the quality difference is staggering. She laughs and says "I can't believe I thought this was a splurge at the time! I would buy 10 today for the same price and quality." I sigh and think, if only I could find something for that price these days and expect the item to last 15+ years.

Anyway, I guess what I'm trying to say is that while it feels like Chanel's quality has gone a bit down hill over the years, so too have other brands'. Relatively, Chanel is still better than most and (unfortunately) more expensive. I know there will come a time when I personally cannot justify the price for the quality, but many people who were not fortunate enough to build a collection before this point will be left with little to no choice. I'm not really justifying what companies do, but at the same time consumers are to blame too. If people didn't buy X Y or Z items which are overpriced and poor quality, the company would see that in their finances and make changes. Yet I see so many people in Chanel and Gucci and other boutiques these days who just want the logo, the brand, the idea of owning it and showing it off rather than the actual item in all its quality, beauty and history. I am sure we all love the brand but it's not to slap people in the face "I own a Chanel bag" but rather a respect for years of iconic fashion, highest quality pieces and the joy of owning and wearing these pieces. Maybe I'm being overly romantic about bags and companies here, but I'm disappointed that out values and expectations as a collective consumer base have degraded so much.

Awesome statements.
I’m an elder in TPF years. I have many decades to compare the quality and workmanship of thousands of items. What I have noticed is that we’ve become a disposable society, and perhaps that mindset has infiltrated the workforce. When I was young, if your tv broke, you got a new picture tube and kept the tv console. Game pieces were made out of metal. My shirt and pant fabrics were thicker and had higher thread counts. Handbags were passed on through generations. Now, if the tv stops working, a new one is bought. Game pieces are painted (silver) plastic. Fabrics seem flimsy nowadays. Handbags are readily sold (consignment) to make way for the next trend.
We, as a society, need to get back to pride in design, workmanship and materials. I realize companies want to make as much money as possible and pay factory workers as little as possible (while the executives get huge bonuses). I wonder if the pendulum will swing back to quality eventually, or if our beloved items will get worse.
I just long for the good ol’ days.
 
Hi, I am new here. I am so sad about what happened to my chanel flap bag jumbo caviar. I just used it for 3x and so shocked to see the quality/texture of the lower front part has been changed. It can also show some deformation. When I notice it I have shown it to the Heathrow airport Chanel boutique but since I was flying to Japan, they suggest to bring it there. I brought it to Chanel Ginza but they suggested that I called Chanel Paris where I bought it since it was their first time to see it. I tried to call Chanel Printemps several times both at their direct telephone number from the website and the customer service center from the email reply I got from them. The customer service lady Soyara said she will email me to ask the information and will talk thru emails on the details. But I nevee received a call. I lodged a report thru the Chanel paris customer service but no response as of the moment. I am currently on holiday in Japan and I am so worried about my bag. How come a Chanel bag can easily ruined like that?? I hope someone can help me how to reach Chanel Paris and ask for its replacement. I am so scared to buy Chanel again. This is so expensive and yet its like this. Please help on how I can resolve this. I thought I can ask for replacement internationally. But it seems Chanel Japan is different management. In fairness with Chamel Japan they are so nice to check ans investigate my case but so far they never see like this before.

I’m interested to know what eventually happened with this. I recently purchased a jumbo caviar flap with ghw for my mom for Mother’s Day and it will be her very first Chanel bag. She doesn’t really baby her bags but hoping that she will for this one.

Also I’m slightly suspicious. I’m not trying to be mean but kouhei has only posted in this thread for the entirety of their profile...
 
i feel that the chanel lamb skin bags are SO delicate it is not worth the money. i have one classic flap BLACK almost 9 years old and it looks really bad even though I hardly use it.. like maybe used it 1x shopping ( for a very short while) and mostly dinners ( can count with my hands )
corners all scratched.. inner lining scratched
i feel like just picking up the bag is going to make it age 10 times... i definitely would not recommend buying lamb skin.
not worth the money.. mind u caviar was cheaper than lambskin 10 years ago.. and i bought mine at a premium !! *facepalm*

as oppposed to my caviar.. ive had that for the same amount of time and it looks pristine.
 
I’m interested to know what eventually happened with this. I recently purchased a jumbo caviar flap with ghw for my mom for Mother’s Day and it will be her very first Chanel bag. She doesn’t really baby her bags but hoping that she will for this one.

Also I’m slightly suspicious. I’m not trying to be mean but kouhei has only posted in this thread for the entirety of their profile...
Hi @GaysianFashionista the status is still the same. Chanel doesn’t want to take responsibility on this matter. Its just heartbreaking. I just force myself to move on and keep in mind not to buy Chanel bag anymore. Why I need to spend to much money to give you a heartattack with their lousy after sales service? Now my bag is just a permanent display in the my bag cabinet.
 
This is a great post :tup:

It’s not chanel or whatever brand. I feel that it may be just how society and our value have changed so much over the last 10/20 years. Not saying all, but generally and quite pervasively, due to seemingly the singular focus on making money and focus on self. There appears to be soooo little concern or perspective on “leaving a legacy” or “pride” over ones creation work or reputation. It’s about how to be famous, be part of the 1%, etc because now more than ever we know more and more what that lifestyle looks like and there is this overwhelming focus on it. Companies/businesses have changed too in what they encourage in their employment practices. We often talk about “fast/disposable” fashion and yet, the way that companies treat their human capital, isn’t it exactly the same? Minimal investment, easy to replace or outsource and remove. No long term thinking.... etc.

It shouldn’t be shocking to see decline in social moral, ethics, professionalism, quality, and care in general. What is the point and the motivation? This can go from Wall Street to education to pretty much anything I can think of....

Are we really only seeing this in chanel? If we look a bit harder we see this all around us.. there are exceptions for sure, but I feel it’s now the minority.

The pendulum needs to swing back quite a bit imo.
Excellent point of view and you could not have said it any better!! Thank you for your viewpoint and it reflects what we see daily in our environment and the corporate world!!
 
  • Like
Reactions: Caisah
This is a great post :tup:

It’s not chanel or whatever brand. I feel that it may be just how society and our value have changed so much over the last 10/20 years. Not saying all, but generally and quite pervasively, due to seemingly the singular focus on making money and focus on self. There appears to be soooo little concern or perspective on “leaving a legacy” or “pride” over ones creation work or reputation. It’s about how to be famous, be part of the 1%, etc because now more than ever we know more and more what that lifestyle looks like and there is this overwhelming focus on it. Companies/businesses have changed too in what they encourage in their employment practices. We often talk about “fast/disposable” fashion and yet, the way that companies treat their human capital, isn’t it exactly the same? Minimal investment, easy to replace or outsource and remove. No long term thinking.... etc.

It shouldn’t be shocking to see decline in social moral, ethics, professionalism, quality, and care in general. What is the point and the motivation? This can go from Wall Street to education to pretty much anything I can think of....

Are we really only seeing this in chanel? If we look a bit harder we see this all around us.. there are exceptions for sure, but I feel it’s now the minority.

The pendulum needs to swing back quite a bit imo.
Great reply as usual @Vanana ! I am going back and reading some of these interesting threads as I have some theories about the direction Chanel might be headed in (did you see the pic of Karl last week in Cannes - wth is happening). I am keeping a few things, but have decided to mostly part with Chanel for the very factors you listed above - treatment of its human capital, company message, values of the founder and designer, profitability at the expense of quality and customer service, and mass production = flooding the market (I think Chanel is now the most mass produced "luxury" accessories brand behind LV). I found myself not wearing my bags with pride, and I hated that for the amount we pay. Dior, DG and Chanel are the least transparent in their manufacturing and supply chains, so keeping their consumers proud of them with ethical sourcing and responsible production doesn't seem to be a priority. Again you are correct that these issues are not circumscribed to Chanel only, but predominant in most large companies today in most sectors. I think as consumers, it's really up to us to have a voice with our dollars, and pay attention to how we spend them. Perhaps, PERHAPS, quality, company values and transparency will tick back up to the priorities. For now, I guess we need to do our own research to find those that still do. I think this pendulum swing is called "post-luxury".

I've stepped a toe (or 2 as you know) into Delvaux. Wow. I had forgotten what WOW was! Hope you are well XOXO
 
Last edited:
I just got my 3rd piece from the 18B season and i must say i am THOROUGHLY disappointed. I said I was going to switch over to Hermes.. and I did (just bought a Halzan 2 weeks ago and LOVE it).. but i didn't realize that means im going to stop buying Chanel because of how disappointed I am with their quality.


Mini
PURCHASE DATE: End of July

I got the Navy Mini for my sister as her bday gift- its her first Chanel, so she's not super picky. My guy friend picked it up from heathrow for me (sold out in hk) and i had to get it sent to the US (my sister lives there). Its her first ,she won't realize the issues as much as I do especially since I got my first brand new Chanel from boutique over 10 years ago and also have vintage pieces - I KNOW the quality has gone downhill significantly.

Crooked top, unevenness of flap, twisted chain-- thats just not the quality i look for when I spend $3000 USD.

Uneven Top and sides.jpg crooked.jpg




Card Holder
PURCHASE DATE: Mid of July

I think this is the only item that i am ok with... but also maybe because I am less picky with this since its cheaper. But I don't see anything wrong... unless someone can point it out.
IMG_7111.JPG IMG_7110.JPG


Dark Pink Long Wallet
PURCHASE DATE: Early Sept

Another item picked up by a friend in Europe (which is why i am not even gonna bother exchanging or doing anything since i got it at a slight discount and don't want my friend to feel bad). When I unboxed it, i couldn't believe my eyes on how crooked the front flap is. I am seriously so disappointed on the quality of this $1000 USD wallet.

Crooked Chanel Wallet - 18B.jpg
I honestly feel like I have wasted $4000 USD in the last 2 months on products that are defective and have not gone through proper quality control checks.

This is UNACCEPTABLE and i will just take this as a VERY expensive lesson and remember to not be tempted to get something just because.

Think its time to say bye bye to Chanel for good. :yucky:
 
51154D75-932C-4742-8CD0-A1E5CB7A567B.jpeg I agree about quality fading...I’ve had a few issues over the last two years with three chanel bags. The most recent one was on a new bag. I wore it twice and the second time I noticed a thread had come completely loose from the zipper pull. I went back to the boutique and they acted like I was being picky. I also showed them multiple areas where threads were sewn incorrectly. I will take jr up with customer service next but I was appalled at the way they scoffed at the flaws saying it was fine. It’s not fine to have frayed threads coming out of a $5,000 bag that has been worn twice that was purchased two months ago. I have been a loyal chanel customer purchasing shoes, bags, accessories every other month if not every month. Quite a shame but I’m slowly switching my loyalties to Hermes. Heck even Louis Vuitton has done better in the past for me at a fraction of the cost.
 
View attachment 4215080 I agree about quality fading...I’ve had a few issues over the last two years with three chanel bags. The most recent one was on a new bag. I wore it twice and the second time I noticed a thread had come completely loose from the zipper pull. I went back to the boutique and they acted like I was being picky. I also showed them multiple areas where threads were sewn incorrectly. I will take jr up with customer service next but I was appalled at the way they scoffed at the flaws saying it was fine. It’s not fine to have frayed threads coming out of a $5,000 bag that has been worn twice that was purchased two months ago. I have been a loyal chanel customer purchasing shoes, bags, accessories every other month if not every month. Quite a shame but I’m slowly switching my loyalties to Hermes. Heck even Louis Vuitton has done better in the past for me at a fraction of the cost.
Hi, did they end up fixing it for you / or send it for repair?
 
Top