Thanks, @Jdljb.. yeah, i looked at vintage flaps and even the most rundown and scuffed bags didn’t have that issue. I am going to the Chanel boutique where I bought it..If there’s no acceptable resolution, I will have to write a complaint to the Fair Trading Australia. This quality from a $$$ bag is completely unacceptable..
Quality getting worse.. Probably no more chanel :(
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Thanks, @Jdljb.. yeah, i looked at vintage flaps and even the most rundown and scuffed bags didn’t have that issue. I am going to the Chanel boutique where I bought it..If there’s no acceptable resolution, I will have to write a complaint to the Fair Trading Australia. This quality from a $$$ bag is completely unacceptable..
Please keep us updated and I am really sorry. It is upsetting when we pay so much and they are producing such poor quality items.
I hope chanel can help you sort this out! they should be able to fix it, you have 2 year warranty (here in Germany at least) - or at least one year worldwide, right? good luck and let us know what they say!!
Thanks @katlina and @Jdljb.. yup, will keep the forum posted on the outcome, we have 1 year warranty in Australia.. At this point, I am keen on replacement not just a repair bec (1) the leather has signs of peeling - even if they dye it black, the leather may continue to deteriorate and (2) on the stitchings I have pointed out earlier, there’s already tear on the leather. the only way to fix the stitching is to dismantle the bag and sew it back again but this time, the little holes and tears in the leather are already there.
I’ll see what they say...hoping for the best!
So I just got back from Chanel..when I went it, the white part of the flap was still very visible and I showed it to them..the lady who first saw it even acknowledged it.. they took the bag inside for a few minutes and when they return, they said they cannot see the white stuff..they said they cannot see what I am seeing..i showed them the pic i took this morning and they said, they can’t see that in person anymore and that maybe it was just a glare when I took the photo. I said i took the photo in natural light and there’s no flash.
Perhaps they have buffed the bag and massaged the leather a little bit so it covered the white ones. And then they said there is nothing to complain about. I am just sad about this and they even tell me, even I can’t find it when I showed it to them in the first place..
I’ll just have to keep the bag for selling in the future...
Perhaps they have buffed the bag and massaged the leather a little bit so it covered the white ones. And then they said there is nothing to complain about. I am just sad about this and they even tell me, even I can’t find it when I showed it to them in the first place..
I’ll just have to keep the bag for selling in the future...
Im so sorry to hear. I have a stupid question - could it be they simply added black leather lotion to it? Have u tried going over the area with a white cloth to see if any colour comes off... i dont mean to scare you i am just saying that that is what i woud have done at home if this was my own bag lol.
What did they say about the stretching of the bottom holes you were worried about? Surely they didn’t disappear? They should listen to your concerns...
Im so sorry to hear. I have a stupid question - could it be they simply added black leather lotion to it? Have u tried going over the area with a white cloth to see if any colour comes off... i dont mean to scare you i am just saying that that is what i woud have done at home if this was my own bag lol.
What did they say about the stretching of the bottom holes you were worried about? Surely they didn’t disappear? They should listen to your concerns...
That’s actually clever to do that, I haven’t got the chance to check. I just told the SA, ok then if it gets worse, I’ll just come back.
As for the stitching, he showed me a golden brown that has even worse stitching and that I would never consider buying. He said the stitching is normal and when i pointed out that the other m/l lambskin on display have smooth sides with no visible stitch holes, he just said “well, they haven’t been used”. So we’re just meant to accept that stitch holes showing or bad stitching is normal. No matter that it tears the leather, it’s normal bec other bags are stitched like that as well.
So there you go, the testament to Chanel’s quality standard. If there’s anything that this experience taught me, it’s that Chanel themselves don’t care about quality anymore. They will just pass off everything as normal and we the consumers are supposed to bear with that...just sad...
Just to make myself feel a little better..here’s the seasonal single flap in calfskin leather that I got last June 2016..my very first chanel and it’s almost 2 years old! still looks like new, has been used and loved thoroughly.. 
no loose sticthing, no scratch, and the leather still feels and smells gorgeous!
no loose sticthing, no scratch, and the leather still feels and smells gorgeous!
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My six year old Reissue has pulled stitches. I contacted Leather Surgeons, asking if the integrity of the seams were compromised. They said this is normal wear for an aged calfskin bag with normal use over six years. I’ve had no issues and don’t even notice the seams. I really enjoy the bag.
Your bag is new- mind you, I wouldn’t expect perfectly tight and hidden stitches, but your leather seams look more stressed than they should.
Best of luck!
This thread is spot on. I used to be annoyed at little things since it is a lot of money to spend on a bag, but Ive come to realize that worsen quality is a common problem (sadly) for chanel. Because of that, I kind of live with it. I think its okay if there is a little imperfection here and there as long as it still functions. That said, i dont baby my bag, so even if the bag were perfect to begin with, it will probably show wear and tear soon enough. What gives me comfort is that it is chanel, even though there is a little loose thread here and there, it wont break easily.. I hope it helps... [emoji813]️
I decided I needed a handbag for fun family summer trips (to oceanside towns and rural weekend trips). I really didn’t want to spend $$$$ on a bag that could be exposed to sun, sea air and perhaps sand. I looked at Kate Spade bags and found one that ticked all my boxes. The display bag looked, well... trashed.
Marks all over it, the handles were shiny from lotion and a corner was dinged. The SA brought out two unhandled bags to choose from. One had a string-like thing hanging from it. The SA thought it was glue, so she went to rub it off with her finger and a chunk of sealant became separated from the leather. She pulled it to see what would happen and the whole sealed edge of the bag (about 8 inches) pulled off. 
She rolled her eyes and said, it looks like that one is going back. So, we looked at the other bag. After some inspection, only 1/2 the flap panel was stitched on the back. It was glued, but it looked like whoever made the bag ran out of thread and forgot to finish the section. 
The SA was floored.
No Kate Spade bag for me.
I decided to check out the YSL camera bags. Once again, the floor model was trashed. It had deep scratches and nicks. No problem with the used look since I was going to use it as a throw around bag, but I wanted to trash it myself. This SA got three from the back. All three were overstuffed for shipping- the holes in the leather were stretched and the thread was showing- one to two millimeters. I unstuffed one and the threads were relaxed, sticking out and the holes in the leather, looked like slits. I told the SA, never mind.
All companies have flawed products, some are more costly than others. My Chanels are tough. I love Chanel designs.
Owning luxury handbags has ruined me for less expensive brands- I expect excellent craftsmanship. Perhaps I’m a bag snob. 
The SA’s thought I was entertaining checking out sealant, stitching and making sure nothing was crooked. The Kate Spade SA said customers usually just put the display on the counter and buy the bag without checking anything. 
She called Kate Spade (and a few other brands) Nordstrom Rack brands (because that’s usually where they end up at season’s end). 
I think I’ll stick with Chanel, Hermes & like brands and inspect, inspect, inspect. 
Marks all over it, the handles were shiny from lotion and a corner was dinged. The SA brought out two unhandled bags to choose from. One had a string-like thing hanging from it. The SA thought it was glue, so she went to rub it off with her finger and a chunk of sealant became separated from the leather. She pulled it to see what would happen and the whole sealed edge of the bag (about 8 inches) pulled off. She rolled her eyes and said, it looks like that one is going back. So, we looked at the other bag. After some inspection, only 1/2 the flap panel was stitched on the back. It was glued, but it looked like whoever made the bag ran out of thread and forgot to finish the section. The SA was floored.No Kate Spade bag for me.
I decided to check out the YSL camera bags. Once again, the floor model was trashed. It had deep scratches and nicks. No problem with the used look since I was going to use it as a throw around bag, but I wanted to trash it myself. This SA got three from the back. All three were overstuffed for shipping- the holes in the leather were stretched and the thread was showing- one to two millimeters. I unstuffed one and the threads were relaxed, sticking out and the holes in the leather, looked like slits. I told the SA, never mind.
All companies have flawed products, some are more costly than others. My Chanels are tough. I love Chanel designs.
Owning luxury handbags has ruined me for less expensive brands- I expect excellent craftsmanship. Perhaps I’m a bag snob. The SA’s thought I was entertaining checking out sealant, stitching and making sure nothing was crooked. The Kate Spade SA said customers usually just put the display on the counter and buy the bag without checking anything. She called Kate Spade (and a few other brands) Nordstrom Rack brands (because that’s usually where they end up at season’s end). I think I’ll stick with Chanel, Hermes & like brands and inspect, inspect, inspect. Awesome about your CF!
I think the caviar leather of a CF is a bit tougher. Also, the Reissue is known for its ability to be flattened and then expanded. Reissue stitching on the corners can be compromised more than a CF bag. I had a mint condition 10 year old CF Jumbo. The stitching was pristine. But I sold it- the Reissue is more the style I’m comfortable wearing. I got my Reissue a year ago and paid less than a third of the price brand new. The seams are the same as the were when I bought it. I have no idea what the previous owner did to it.
The interior still looks brand new and the seams are only noticeable inspecting the bag, inches away. I’m good with it.
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I just received my spring act II dark beige caviar jumbo this morning! and I found similar issue on side stitches..
I also attached my friend’s black caviar jumbo bought at 2013, ... the quality is different!
please advice if i should return immediately??? it is the last one at saks...
I also attached my friend’s black caviar jumbo bought at 2013, ... the quality is different!
please advice if i should return immediately??? it is the last one at saks...
