Paris trip for Hermes

[papertiger]

Please try to stay on topic. I realise because of the complexity of some of the posts members may veer off but in answer do not 'go there'.

For info and questions on US customs please post on the thread below: post https://forum.purseblog.com/threads/us-customs-discussion-airports-importing.905560/

Detaxing (to US from Europe) https://forum.purseblog.com/threads/best-way-to-detax-after-h-in-europe.178302/

or non-US destinations: https://forum.purseblog.com/threads/does-h-store-paris-wants-to-ship.605014/page-3

For questions relating to prices https://forum.purseblog.com/threads/reference-hermes-current-prices.102567/page-357

For traveling with boxes https://forum.purseblog.com/threads...me-hermes-boxes-when-traveling.1044553/page-5



I will leave this reminder as a sticky because tthis is often a thread that new members (or new Hermès lovers) post on - hopefully temporarily.

 

[waterlily112]

Do you think it just depends on the SA then when people say they were able to connect with a client? I am always self conscious that I look like a reseller

I can't say for certain but generally speaking SA's do try their best to filter out resellers, not just by the way the shoppers look but their demeanor as well. I think a few pages back I made a comment about how I think people are more likely to score a quota bag if you go in with a SO and/or family members, that make you appear less like a reseller. Most of the time I go there alone because not all of my friends score an appointment, and a few times with my fiance and my mom. I personally felt that I've gotten much better shopping experience when I have my mom and/or fiance with me than when I was shopping alone. But I also like picking out shoes and jewelry while I'm there, since the sizes I wear are very uncommon, I think that make the SA feel better about me not being a reseller too. But sometimes it's just pure connection. One of my friends was shopping at FSH for the very first time, went in by herself, no idea about colors, leather, sizes, but she got assigned to a very sweet SA who was very patient with her questions and then offered her a B25 in noir/phw, so most likely just luck of the draw

 

[okayitsme2000]

Will one be able to call Sevres to make an appointment to shop (assigned an SA)?

I connected with the SA on a previous appointment and she provided me her contact information. Now I only shop with her.

I got my first appointment after buying a few small items at Sevres and chatting up the first SA. The leather appointment manager was watching our interactions. I didn't know who she was at the time. Afterwards I applied online for an appointment and was successful after few days.

It is difficult to get the appointment. Keep trying and good luck.

 

[GigiPickles]

Hi!

I am a newbie to Hermes but I managed to score an Hermes appointment in the Rue St. Honore on my second try. I've heard that the appointment time often changes. How much though? Can the appointment end up being 4 hours later than I expected? I'll be flying home tomorrow so I am wondering whether I should change my flight to a later time.

Any tips I'd be grateful!

Yes it can stretch from 30 minutes to 2.5 hours past initial appt time in my experience BUT you can still show up at your original time ( or a bit later) to check in and they may have someone avail!

 

[Marlee]

Hello everyone, I have been reading this thread for a couple of months and am very grateful for all the helpful information. I’m going to Paris this weekend and want to try to make an appointment. My given name differs a bit from my official name in my passport. My creditcard is in my given name and so is my previous purchase history. Will it be a problem if I register my given name and in case I am lucky enough to receive an appointment, they see a slightly different official name in my passport? I am grateful for any advice, thank you.

 

[maxynot]

I can't say for certain but generally speaking SA's do try their best to filter out resellers, not just by the way the shoppers look but their demeanor as well. I think a few pages back I made a comment about how I think people are more likely to score a quota bag if you go in with a SO and/or family members, that make you appear less like a reseller. Most of the time I go there alone because not all of my friends score an appointment, and a few times with my fiance and my mom. I personally felt that I've gotten much better shopping experience when I have my mom and/or fiance with me than when I was shopping alone. But I also like picking out shoes and jewelry while I'm there, since the sizes I wear are very uncommon, I think that make the SA feel better about me not being a reseller too. But sometimes it's just pure connection. One of my friends was shopping at FSH for the very first time, went in by herself, no idea about colors, leather, sizes, but she got assigned to a very sweet SA who was very patient with her questions and then offered her a B25 in noir/phw, so most likely just luck of the draw

Ah thanks for always providing information. I just always feel bad asking my boyfriend to stop by and check. I might stop by again today but I have a feeling it wasn’t in my luck this trip. Stock on Izmir were low in my size so we might have to come back next year since we loved paris so much too

 

[nicole.persinger]

Hi! We’ve been in Paris for a few days and managed to get an appointment at George V tomorrow first thing. Has anyone had luck there recently with a B or K?

 

[yaochingyu]

Sorry everyone I am here to share a not particularly pleasant appointment experience...：（

I can't believe that such an unprofessional and discriminatory sale can exist in the leather department of a brand like Hermes. I was at the FSH slot this morning around 12pm.

I am a relatively loyal customer of Hermes. Although not a top vip, I consider myself to be a timely supporter of Hermes for every new release, across all categories. So when I got the leather appointment for today's Paris head office on June 9, 2022, I was actually very surprised. And it was with this rather happy feeling that I arrived early at the shop before my appointment time of 12:10pm.

After a long wait of almost 2 hours, my friend and I were greeted by a middle-aged blonde and white woman with white skin and slightly dried hair. She then asked for my wishlist and without looking at the phone's stock or ever going into the warehouse to confirm, the lady simply told us it was not available. Then I asked if MiniLindy would be ok. She said she would check and followed up with a purple and green Garden Party and a black and white herbag and told us not to ask for anything else but these two. To be honest, I tried to communicate, I said I was really going back to China next month and it was hard to get another appointment, could I see if there were other options. The lady stood and kept looking at her phone, didn't take us seriously and said in a contemptuous tone, "No one can go to China." (The subtext was that we were lying and not really going back) The fact is that I am only a one year UK Master student and it is not uncommon for me as a Chinese national to buy a return ticket to my home country to graduate the following month. At the time we tried to ask if there were any bag charms we could look at and she said categorically no. No matter what we asked for, she said dismissively and condescendingly that there were none. I felt quite aggrieved at the time. I wanted to cry a bit and my tears were a bit uncontrollable. She rolled her eyes and said loudly, in a contemptuous raised tone, "Just for a bag? Is that necessary? As for that?" I can't believe these words are coming from a Hermes salesperson. If a Hermes salesperson doesn't have a sufficient sense of conviction and love for her brand, she will never understand how much of an insult she is to the brand as a result of her poor and uncouth service attitude!

I am just a Hermes lover, I love Hermes tableware, I love Hermes clothes and I love Hermes hats. But I am at this moment just feeling disappointed that I was offered this reservation like a lottery ticket but with such an unprofessional and dismissive and disrespectful female salesperson. She showed her extremely unprofessional attitude towards service as a racist. She may have thought I was only crying over a bag, but I would say I was only crying over the arrogance of her attitude on behalf of the Hermes brand and the disrespect.

Seriously, inside the two hours of waiting for service. We saw someone get a Birkin 30, someone get a Picotin 18, someone get a Kelly 28. but never a sale, no stock check, no respect for my wishes, trampling on my wishes with her arrogance and discrimination and prejudice. She was also behind us while serving us, responding to other guests' queries as well as assisting with enquiries. All the while impatiently asking us to hurry up and make the next appointment for appointments and hurry up and finish your shopping.

I didn't buy anything because an arrogant and disrespectful brand sale was not worth a penny of my money. I would never cry over a bag, I'm just ashamed that Hermes has such disrespectful and rude, racist salesmen with bad character and bad attitudes.

 

[Nybluedog]

Sorry everyone I am here to share a not particularly pleasant appointment experience...：（

I can't believe that such an unprofessional and discriminatory sale can exist in the leather department of a brand like Hermes. I was at the FSH slot this morning around 12pm.

I am a relatively loyal customer of Hermes. Although not a top vip, I consider myself to be a timely supporter of Hermes for every new release, across all categories. So when I got the leather appointment for today's Paris head office on June 9, 2022, I was actually very surprised. And it was with this rather happy feeling that I arrived early at the shop before my appointment time of 12:10pm.

After a long wait of almost 2 hours, my friend and I were greeted by a middle-aged blonde and white woman with white skin and slightly dried hair. She then asked for my wishlist and without looking at the phone's stock or ever going into the warehouse to confirm, the lady simply told us it was not available. Then I asked if MiniLindy would be ok. She said she would check and followed up with a purple and green Garden Party and a black and white herbag and told us not to ask for anything else but these two. To be honest, I tried to communicate, I said I was really going back to China next month and it was hard to get another appointment, could I see if there were other options. The lady stood and kept looking at her phone, didn't take us seriously and said in a contemptuous tone, "No one can go to China." (The subtext was that we were lying and not really going back) The fact is that I am only a one year UK Master student and it is not uncommon for me as a Chinese national to buy a return ticket to my home country to graduate the following month. At the time we tried to ask if there were any bag charms we could look at and she said categorically no. No matter what we asked for, she said dismissively and condescendingly that there were none. I felt quite aggrieved at the time. I wanted to cry a bit and my tears were a bit uncontrollable. She rolled her eyes and said loudly, in a contemptuous raised tone, "Just for a bag? Is that necessary? As for that?" I can't believe these words are coming from a Hermes salesperson. If a Hermes salesperson doesn't have a sufficient sense of conviction and love for her brand, she will never understand how much of an insult she is to the brand as a result of her poor and uncouth service attitude!

I am just a Hermes lover, I love Hermes tableware, I love Hermes clothes and I love Hermes hats. But I am at this moment just feeling disappointed that I was offered this reservation like a lottery ticket but with such an unprofessional and dismissive and disrespectful female salesperson. She showed her extremely unprofessional attitude towards service as a racist. She may have thought I was only crying over a bag, but I would say I was only crying over the arrogance of her attitude on behalf of the Hermes brand and the disrespect.

Seriously, inside the two hours of waiting for service. We saw someone get a Birkin 30, someone get a Picotin 18, someone get a Kelly 28. but never a sale, no stock check, no respect for my wishes, trampling on my wishes with her arrogance and discrimination and prejudice. She was also behind us while serving us, responding to other guests' queries as well as assisting with enquiries. All the while impatiently asking us to hurry up and make the next appointment for appointments and hurry up and finish your shopping.

I didn't buy anything because an arrogant and disrespectful brand sale was not worth a penny of my money. I would never cry over a bag, I'm just ashamed that Hermes has such disrespectful and rude, racist salesmen with bad character and bad attitudes.

I'm sorry that you were treated badly. No one should be made to feel small and marginalized. I feel bad for you. I'm sure you have better, bigger blessings lined up for you to make up for this hit.

 

[periogirl28]

Sorry everyone I am here to share a not particularly pleasant appointment experience...：（

I can't believe that such an unprofessional and discriminatory sale can exist in the leather department of a brand like Hermes. I was at the FSH slot this morning around 12pm.

I am a relatively loyal customer of Hermes. Although not a top vip, I consider myself to be a timely supporter of Hermes for every new release, across all categories. So when I got the leather appointment for today's Paris head office on June 9, 2022, I was actually very surprised. And it was with this rather happy feeling that I arrived early at the shop before my appointment time of 12:10pm.

After a long wait of almost 2 hours, my friend and I were greeted by a middle-aged blonde and white woman with white skin and slightly dried hair. She then asked for my wishlist and without looking at the phone's stock or ever going into the warehouse to confirm, the lady simply told us it was not available. Then I asked if MiniLindy would be ok. She said she would check and followed up with a purple and green Garden Party and a black and white herbag and told us not to ask for anything else but these two. To be honest, I tried to communicate, I said I was really going back to China next month and it was hard to get another appointment, could I see if there were other options. The lady stood and kept looking at her phone, didn't take us seriously and said in a contemptuous tone, "No one can go to China." (The subtext was that we were lying and not really going back) The fact is that I am only a one year UK Master student and it is not uncommon for me as a Chinese national to buy a return ticket to my home country to graduate the following month. At the time we tried to ask if there were any bag charms we could look at and she said categorically no. No matter what we asked for, she said dismissively and condescendingly that there were none. I felt quite aggrieved at the time. I wanted to cry a bit and my tears were a bit uncontrollable. She rolled her eyes and said loudly, in a contemptuous raised tone, "Just for a bag? Is that necessary? As for that?" I can't believe these words are coming from a Hermes salesperson. If a Hermes salesperson doesn't have a sufficient sense of conviction and love for her brand, she will never understand how much of an insult she is to the brand as a result of her poor and uncouth service attitude!

I am just a Hermes lover, I love Hermes tableware, I love Hermes clothes and I love Hermes hats. But I am at this moment just feeling disappointed that I was offered this reservation like a lottery ticket but with such an unprofessional and dismissive and disrespectful female salesperson. She showed her extremely unprofessional attitude towards service as a racist. She may have thought I was only crying over a bag, but I would say I was only crying over the arrogance of her attitude on behalf of the Hermes brand and the disrespect.

Seriously, inside the two hours of waiting for service. We saw someone get a Birkin 30, someone get a Picotin 18, someone get a Kelly 28. but never a sale, no stock check, no respect for my wishes, trampling on my wishes with her arrogance and discrimination and prejudice. She was also behind us while serving us, responding to other guests' queries as well as assisting with enquiries. All the while impatiently asking us to hurry up and make the next appointment for appointments and hurry up and finish your shopping.

I didn't buy anything because an arrogant and disrespectful brand sale was not worth a penny of my money. I would never cry over a bag, I'm just ashamed that Hermes has such disrespectful and rude, racist salesmen with bad character and bad attitudes.

I am sorry about your bad experience. Have to add that I have also had one bad experience at FSH long ago. Didn't stop me though, and that SA is no longer in her position.

 

[maxynot]

Hi! We’ve been in Paris for a few days and managed to get an appointment at George V tomorrow first thing. Has anyone had luck there recently with a B or K?

I was just there and overheard someone get offered a birkin couldn’t hear what type of leather but the CA told them they didn’t have togo but it was a different type of finer leather.

Best of luck!! I’m sure a lot of us will be rooting for you

 

[waterlily112]

Sorry everyone I am here to share a not particularly pleasant appointment experience...：（

I can't believe that such an unprofessional and discriminatory sale can exist in the leather department of a brand like Hermes. I was at the FSH slot this morning around 12pm.

I am a relatively loyal customer of Hermes. Although not a top vip, I consider myself to be a timely supporter of Hermes for every new release, across all categories. So when I got the leather appointment for today's Paris head office on June 9, 2022, I was actually very surprised. And it was with this rather happy feeling that I arrived early at the shop before my appointment time of 12:10pm.

After a long wait of almost 2 hours, my friend and I were greeted by a middle-aged blonde and white woman with white skin and slightly dried hair. She then asked for my wishlist and without looking at the phone's stock or ever going into the warehouse to confirm, the lady simply told us it was not available. Then I asked if MiniLindy would be ok. She said she would check and followed up with a purple and green Garden Party and a black and white herbag and told us not to ask for anything else but these two. To be honest, I tried to communicate, I said I was really going back to China next month and it was hard to get another appointment, could I see if there were other options. The lady stood and kept looking at her phone, didn't take us seriously and said in a contemptuous tone, "No one can go to China." (The subtext was that we were lying and not really going back) The fact is that I am only a one year UK Master student and it is not uncommon for me as a Chinese national to buy a return ticket to my home country to graduate the following month. At the time we tried to ask if there were any bag charms we could look at and she said categorically no. No matter what we asked for, she said dismissively and condescendingly that there were none. I felt quite aggrieved at the time. I wanted to cry a bit and my tears were a bit uncontrollable. She rolled her eyes and said loudly, in a contemptuous raised tone, "Just for a bag? Is that necessary? As for that?" I can't believe these words are coming from a Hermes salesperson. If a Hermes salesperson doesn't have a sufficient sense of conviction and love for her brand, she will never understand how much of an insult she is to the brand as a result of her poor and uncouth service attitude!

I am just a Hermes lover, I love Hermes tableware, I love Hermes clothes and I love Hermes hats. But I am at this moment just feeling disappointed that I was offered this reservation like a lottery ticket but with such an unprofessional and dismissive and disrespectful female salesperson. She showed her extremely unprofessional attitude towards service as a racist. She may have thought I was only crying over a bag, but I would say I was only crying over the arrogance of her attitude on behalf of the Hermes brand and the disrespect.

Seriously, inside the two hours of waiting for service. We saw someone get a Birkin 30, someone get a Picotin 18, someone get a Kelly 28. but never a sale, no stock check, no respect for my wishes, trampling on my wishes with her arrogance and discrimination and prejudice. She was also behind us while serving us, responding to other guests' queries as well as assisting with enquiries. All the while impatiently asking us to hurry up and make the next appointment for appointments and hurry up and finish your shopping.

I didn't buy anything because an arrogant and disrespectful brand sale was not worth a penny of my money. I would never cry over a bag, I'm just ashamed that Hermes has such disrespectful and rude, racist salesmen with bad character and bad attitudes.

That's beyond unacceptable. Sad to say I've had a similar experience once, also at FSH. The irony of it all is that the SA was the same ethnicity as myself (we have the same last name!), so I was hoping that we would connect on a more personal level. I tried to have a small chat with her but she just ignored my question and say, "what do you want?"...I was taken back by a little, then proceed to give her my wishlist. She said be right back, waited 20 minutes for her to come back, then she told me no B/K not even a picotin 18. Then I asked for a rodeo or scarf, she told me to go find another SA to help me with those items as they don't require leather appointment. Also the whole time I was talking I felt that she was sizing me up and down as if I'm not worthy to shop there, utterly bizarre and humiliating, as if she can't stand spending even second with me.

I really hope you get another appointment or just try walk-in one more time, get a different SA and you may have a much better experience. Sorry that happened to you.

 

[NewHermesParent]

Hi! We’ve been in Paris for a few days and managed to get an appointment at George V tomorrow first thing. Has anyone had luck there recently with a B or K?

Praying for you queen

 

[deltalady]

Sorry everyone I am here to share a not particularly pleasant appointment experience...：（

I can't believe that such an unprofessional and discriminatory sale can exist in the leather department of a brand like Hermes. I was at the FSH slot this morning around 12pm.

I am a relatively loyal customer of Hermes. Although not a top vip, I consider myself to be a timely supporter of Hermes for every new release, across all categories. So when I got the leather appointment for today's Paris head office on June 9, 2022, I was actually very surprised. And it was with this rather happy feeling that I arrived early at the shop before my appointment time of 12:10pm.

After a long wait of almost 2 hours, my friend and I were greeted by a middle-aged blonde and white woman with white skin and slightly dried hair. She then asked for my wishlist and without looking at the phone's stock or ever going into the warehouse to confirm, the lady simply told us it was not available. Then I asked if MiniLindy would be ok. She said she would check and followed up with a purple and green Garden Party and a black and white herbag and told us not to ask for anything else but these two. To be honest, I tried to communicate, I said I was really going back to China next month and it was hard to get another appointment, could I see if there were other options. The lady stood and kept looking at her phone, didn't take us seriously and said in a contemptuous tone, "No one can go to China." (The subtext was that we were lying and not really going back) The fact is that I am only a one year UK Master student and it is not uncommon for me as a Chinese national to buy a return ticket to my home country to graduate the following month. At the time we tried to ask if there were any bag charms we could look at and she said categorically no. No matter what we asked for, she said dismissively and condescendingly that there were none. I felt quite aggrieved at the time. I wanted to cry a bit and my tears were a bit uncontrollable. She rolled her eyes and said loudly, in a contemptuous raised tone, "Just for a bag? Is that necessary? As for that?" I can't believe these words are coming from a Hermes salesperson. If a Hermes salesperson doesn't have a sufficient sense of conviction and love for her brand, she will never understand how much of an insult she is to the brand as a result of her poor and uncouth service attitude!

I am just a Hermes lover, I love Hermes tableware, I love Hermes clothes and I love Hermes hats. But I am at this moment just feeling disappointed that I was offered this reservation like a lottery ticket but with such an unprofessional and dismissive and disrespectful female salesperson. She showed her extremely unprofessional attitude towards service as a racist. She may have thought I was only crying over a bag, but I would say I was only crying over the arrogance of her attitude on behalf of the Hermes brand and the disrespect.

Seriously, inside the two hours of waiting for service. We saw someone get a Birkin 30, someone get a Picotin 18, someone get a Kelly 28. but never a sale, no stock check, no respect for my wishes, trampling on my wishes with her arrogance and discrimination and prejudice. She was also behind us while serving us, responding to other guests' queries as well as assisting with enquiries. All the while impatiently asking us to hurry up and make the next appointment for appointments and hurry up and finish your shopping.

I didn't buy anything because an arrogant and disrespectful brand sale was not worth a penny of my money. I would never cry over a bag, I'm just ashamed that Hermes has such disrespectful and rude, racist salesmen with bad character and bad attitudes.

I’m so sorry you had to endure that awful experience

 

[Hobbiezm]

Sorry everyone I am here to share a not particularly pleasant appointment experience...：（

I can't believe that such an unprofessional and discriminatory sale can exist in the leather department of a brand like Hermes. I was at the FSH slot this morning around 12pm.

I am a relatively loyal customer of Hermes. Although not a top vip, I consider myself to be a timely supporter of Hermes for every new release, across all categories. So when I got the leather appointment for today's Paris head office on June 9, 2022, I was actually very surprised. And it was with this rather happy feeling that I arrived early at the shop before my appointment time of 12:10pm.

After a long wait of almost 2 hours, my friend and I were greeted by a middle-aged blonde and white woman with white skin and slightly dried hair. She then asked for my wishlist and without looking at the phone's stock or ever going into the warehouse to confirm, the lady simply told us it was not available. Then I asked if MiniLindy would be ok. She said she would check and followed up with a purple and green Garden Party and a black and white herbag and told us not to ask for anything else but these two. To be honest, I tried to communicate, I said I was really going back to China next month and it was hard to get another appointment, could I see if there were other options. The lady stood and kept looking at her phone, didn't take us seriously and said in a contemptuous tone, "No one can go to China." (The subtext was that we were lying and not really going back) The fact is that I am only a one year UK Master student and it is not uncommon for me as a Chinese national to buy a return ticket to my home country to graduate the following month. At the time we tried to ask if there were any bag charms we could look at and she said categorically no. No matter what we asked for, she said dismissively and condescendingly that there were none. I felt quite aggrieved at the time. I wanted to cry a bit and my tears were a bit uncontrollable. She rolled her eyes and said loudly, in a contemptuous raised tone, "Just for a bag? Is that necessary? As for that?" I can't believe these words are coming from a Hermes salesperson. If a Hermes salesperson doesn't have a sufficient sense of conviction and love for her brand, she will never understand how much of an insult she is to the brand as a result of her poor and uncouth service attitude!

I am just a Hermes lover, I love Hermes tableware, I love Hermes clothes and I love Hermes hats. But I am at this moment just feeling disappointed that I was offered this reservation like a lottery ticket but with such an unprofessional and dismissive and disrespectful female salesperson. She showed her extremely unprofessional attitude towards service as a racist. She may have thought I was only crying over a bag, but I would say I was only crying over the arrogance of her attitude on behalf of the Hermes brand and the disrespect.

Seriously, inside the two hours of waiting for service. We saw someone get a Birkin 30, someone get a Picotin 18, someone get a Kelly 28. but never a sale, no stock check, no respect for my wishes, trampling on my wishes with her arrogance and discrimination and prejudice. She was also behind us while serving us, responding to other guests' queries as well as assisting with enquiries. All the while impatiently asking us to hurry up and make the next appointment for appointments and hurry up and finish your shopping.

I didn't buy anything because an arrogant and disrespectful brand sale was not worth a penny of my money. I would never cry over a bag, I'm just ashamed that Hermes has such disrespectful and rude, racist salesmen with bad character and bad attitudes.

I’m truly sorry for your experience-in some ways it becomes a power trip as well and I hate that for loyal customers. When I began my journey decades ago, I remember how certain SAs might take pleasure in the put down… especially looking at race or ethnicity and making judgements. Nowadays- I just ask to speak to the manager ( I know it might kill a chance of a B/K/C) but no bag warrants that type of humiliation. If you are open to it, I would file a complaint and send an email or call…at least that person might be written up.

 

[Bereal]

Sorry everyone I am here to share a not particularly pleasant appointment experience...：（

I can't believe that such an unprofessional and discriminatory sale can exist in the leather department of a brand like Hermes. I was at the FSH slot this morning around 12pm.

I am a relatively loyal customer of Hermes. Although not a top vip, I consider myself to be a timely supporter of Hermes for every new release, across all categories. So when I got the leather appointment for today's Paris head office on June 9, 2022, I was actually very surprised. And it was with this rather happy feeling that I arrived early at the shop before my appointment time of 12:10pm.

After a long wait of almost 2 hours, my friend and I were greeted by a middle-aged blonde and white woman with white skin and slightly dried hair. She then asked for my wishlist and without looking at the phone's stock or ever going into the warehouse to confirm, the lady simply told us it was not available. Then I asked if MiniLindy would be ok. She said she would check and followed up with a purple and green Garden Party and a black and white herbag and told us not to ask for anything else but these two. To be honest, I tried to communicate, I said I was really going back to China next month and it was hard to get another appointment, could I see if there were other options. The lady stood and kept looking at her phone, didn't take us seriously and said in a contemptuous tone, "No one can go to China." (The subtext was that we were lying and not really going back) The fact is that I am only a one year UK Master student and it is not uncommon for me as a Chinese national to buy a return ticket to my home country to graduate the following month. At the time we tried to ask if there were any bag charms we could look at and she said categorically no. No matter what we asked for, she said dismissively and condescendingly that there were none. I felt quite aggrieved at the time. I wanted to cry a bit and my tears were a bit uncontrollable. She rolled her eyes and said loudly, in a contemptuous raised tone, "Just for a bag? Is that necessary? As for that?" I can't believe these words are coming from a Hermes salesperson. If a Hermes salesperson doesn't have a sufficient sense of conviction and love for her brand, she will never understand how much of an insult she is to the brand as a result of her poor and uncouth service attitude!

I am just a Hermes lover, I love Hermes tableware, I love Hermes clothes and I love Hermes hats. But I am at this moment just feeling disappointed that I was offered this reservation like a lottery ticket but with such an unprofessional and dismissive and disrespectful female salesperson. She showed her extremely unprofessional attitude towards service as a racist. She may have thought I was only crying over a bag, but I would say I was only crying over the arrogance of her attitude on behalf of the Hermes brand and the disrespect.

Seriously, inside the two hours of waiting for service. We saw someone get a Birkin 30, someone get a Picotin 18, someone get a Kelly 28. but never a sale, no stock check, no respect for my wishes, trampling on my wishes with her arrogance and discrimination and prejudice. She was also behind us while serving us, responding to other guests' queries as well as assisting with enquiries. All the while impatiently asking us to hurry up and make the next appointment for appointments and hurry up and finish your shopping.

I didn't buy anything because an arrogant and disrespectful brand sale was not worth a penny of my money. I would never cry over a bag, I'm just ashamed that Hermes has such disrespectful and rude, racist salesmen with bad character and bad attitudes.
[/QUOTE
That's a terrible experience. I would hate to be treated in that manner. I agree with the person above. i would have gone and complained to the manager. I don’t care if I wouldn’t get another Hermes bag if an SA was so rude. Even if they don’t have anything, there is a polite way of dealing with genuine customers.