Love bracelet new screw enhancement

LuckyMe14

Member
Jun 5, 2019
309
626
Hi! Has anyone else gotten this enhancement done? I just purchased a love and its literally fallen off twice in the last 24 hours.
This is not normal. Go back to the store or exchange. Mine will come back soon from repair and I will update after. Good luck :flowers:
 

Dashofpyaar

Member
Jun 9, 2021
7
3
This is not normal. Go back to the store or exchange. Mine will come back soon from repair and I will update after. Good luck :flowers:
Thank you! I was thinking if I should return it. As much as I love this bracelet, I have a toddler and can't deal with the stress of it falling off somewhere. I also got the nail and that has been totally fine!
 
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7777777

Member
Mar 14, 2012
2,513
507
I have the JUC! Was considering the cuff... do you like that as much as the bracelet?
I just bought the cuff so do not have much experience. Once you know the right way to put it on, it is very easy and the opening is very small so I do like the look and convenience.
 

Dashofpyaar

Member
Jun 9, 2021
7
3
Hi all, just wanted to share this in case anyone comes across this blog in the future.
It has been exactly 7 days since my purchase. I have been given the run around for the past 24 hours to resolve this issue.
Cartier has been giving me a hard time with resolving my issue - return, exchange (for cuff) - I have given them all options and yet no one has come back to me.
The fact that they offer an enhancement "complimentary" speaks to the fact that they know their design is flawed.
Their SAs do not mention this issue or the enhancement when selling so the buyer can make an informed decision before purchasing. It's all about the sell, but not after sale support or being transparent about known and common issues around this bracelet. Sad for a brand as "reputed" as Cartier.
I do love the bracelet but I would never recommend anyone purchase it from them for the amt of grief I have experienced so far with no clear answer yet.
 

7777777

Member
Mar 14, 2012
2,513
507
Hi all, just wanted to share this in case anyone comes across this blog in the future.
It has been exactly 7 days since my purchase. I have been given the run around for the past 24 hours to resolve this issue.
Cartier has been giving me a hard time with resolving my issue - return, exchange (for cuff) - I have given them all options and yet no one has come back to me.
The fact that they offer an enhancement "complimentary" speaks to the fact that they know their design is flawed.
Their SAs do not mention this issue or the enhancement when selling so the buyer can make an informed decision before purchasing. It's all about the sell, but not after sale support or being transparent about known and common issues around this bracelet. Sad for a brand as "reputed" as Cartier.
I do love the bracelet but I would never recommend anyone purchase it from them for the amt of grief I have experienced so far with no clear answer yet.
Did you try to connect with your original salesperson?
 

Dashofpyaar

Member
Jun 9, 2021
7
3
Did you try to connect with your original salesperson?
Yep. Basically he has escalated to his manager, who I also spoke to. It sounds like no one has the authority to make a decision and I have to wait for corporate to respond. Pretty ridiculous.
I'm still hoping they will do the right thing and refund or exchange for selling me a defected product!
 

7777777

Member
Mar 14, 2012
2,513
507
Yep. Basically he has escalated to his manager, who I also spoke to. It sounds like no one has the authority to make a decision and I have to wait for corporate to respond. Pretty ridiculous.
I'm still hoping they will do the right thing and refund or exchange for selling me a defected product!
I will be surprised if they do not. Just stay polite but firm. Let us know once it’s resolved.
 

scheurin

Member
Jun 25, 2020
837
1,467
Yes, Cartier *has* some issues, indeed. After 50 years they still have no clue how to get it right. Not sure if I mentioned that here after the replacement mine got lose again and I was offered to check or even replace. Haven't come to a decision yet. Any ideas from your side?
 

lulu-47

Member
Mar 9, 2020
10
7
Yes, Cartier *has* some issues, indeed. After 50 years they still have no clue how to get it right. Not sure if I mentioned that here after the replacement mine got lose again and I was offered to check or even replace. Haven't come to a decision yet. Any ideas from your side?
Hi, I’m in the same position as you. I picked up my love with the ‘enhancement’ on Monday this week but one of the screws has been coming loose every day since. Pretty disappointed. I haven’t contacted Cartier yet but will probably do so today.
Are both of your screws coming loose or is it like mine with just one?
 

Lookelou

Member
Jan 13, 2019
445
690
Yes, Cartier *has* some issues, indeed. After 50 years they still have no clue how to get it right. Not sure if I mentioned that here after the replacement mine got lose again and I was offered to check or even replace. Haven't come to a decision yet. Any ideas from your side?
My experience- I have one old screw system- had for 12 years- has never loosened-and I have removed it maybe every other year. Last year I could get it off! I also have a new system- bought it 3 years ago. the first 4 months it continued to loosen and even fell off once. Sent it to my SA and he sent me a new one. This one loosened and I had to continue to tighten- and now 2 years later I haven’t had to tighten it for a year. Some bracelets are worse than others? I would take a replacement- and make sure your insurance covers replacement value as extra protection. I find the new system a bit of a roll with luck and so frustrating- but I am planning on buying a third- I just love the Love so much.
Good luck
 

lulu-47

Member
Mar 9, 2020
10
7
My experience- I have one old screw system- had for 12 years- has never loosened-and I have removed it maybe every other year. Last year I could get it off! I also have a new system- bought it 3 years ago. the first 4 months it continued to loosen and even fell off once. Sent it to my SA and he sent me a new one. This one loosened and I had to continue to tighten- and now 2 years later I haven’t had to tighten it for a year. Some bracelets are worse than others? I would take a replacement- and make sure your insurance covers replacement value as extra protection. I find the new system a bit of a roll with luck and so frustrating- but I am planning on buying a third- I just love the Love so much.
Good luck
Interesting… have had mine for 3 years and up until a month ago it was absolutely fine. I only ever had to tighten the screws every few months and even then, they weren’t really loose at all.
Suddenly a month ago, one of the screws in particular kept coming loose, to the point where the bracelet would come completely off on the side of that screw (held in place by the other screw). Seems it’s not just brand new bracelets which have the problem but the problem can suddenly occur in older bracelets (although perhaps not with the old original screw system from years ago).
I’m going to see how mine goes over the next couple of days and just keep tightening it to see if it ‘sets’. I’m hesitant even to exchange it incase I end up with something even worse :annoyed: