Hi all, just wanted to share this in case anyone comes across this blog in the future.
It has been exactly 7 days since my purchase. I have been given the run around for the past 24 hours to resolve this issue.
Cartier has been giving me a hard time with resolving my issue - return, exchange (for cuff) - I have given them all options and yet no one has come back to me.
The fact that they offer an enhancement "complimentary" speaks to the fact that they know their design is flawed.
Their SAs do not mention this issue or the enhancement when selling so the buyer can make an informed decision before purchasing. It's all about the sell, but not after sale support or being transparent about known and common issues around this bracelet. Sad for a brand as "reputed" as Cartier.
I do love the bracelet but I would never recommend anyone purchase it from them for the amt of grief I have experienced so far with no clear answer yet.