Speak with your store's managing director about the situation and pricing. They might be able to lend an assist for your case.
I had an issue with a pair of the clogs. I wore them 1 time (for about 30 minutes shopping) and the rubber part of the heal wore down to the wood. The wood became worn too. What I considered a manufacturing issue, Paris didn't and claimed it was wear & tear and that's how wooden shoes wear. Unfortunately, my MD wasn't able to move Paris' opinion.
Good luck!
Hello! So sorry to hear. When I received my Calya clogs, I was disappointed that they were made with such a thin rubber sole at the heel, and no apparent rubber sole at the front. I had my cobbler add new rubber soles before even wearing them, as I thought they would otherwise wear very quickly. Posting a link here in case helpful.
https://forum.purseblog.com/threads/ode-to-hermes-shoes.619325/page-183#post-34750239