I dropped off a Kelly in London on November 5th last year for major repair work in Paris. I received the quote via email on 14th December and the bag came back at the end of April, so just under six months in total.
For reference, I spoke with my SA and they will repair Clic Clacs by replacing both enamel pieces. The concerning thing is that they may not have the same color and will do their best to match it. Cuurently royal blue is available, so I might take the gamble.
Does anyone know if Hermes will replace hardware on Constance bags? I'm looking into purchasing some vintage bags and the hardware (including the H) are pretty tarnished. I want to know what can be done before buying a vintage beauty! TIA!!
I brought my Constance for spa at Madison. I was quoted a time frame of 4-6 weeks and about $300-$400. Much to my surprise, she was ready in about 3 weeks and the SA who assisted me said that the artisan said it was not much work as expected and I was only charged $200!
That's great to hear! I just purchased a vintage Constance at auction today and should be receiving it next week. I think I'll take it into the Madison store to see what they recommend. Was this just recently that you took your bag in?
Thanks 
Tonimichelle. nov 5-déc 14 from London to Paris gives me a relief. I don’t want them to loose my “hermes baby.”
Tonimichelle. nov 5-déc 14 from London to Paris gives me a relief. I don’t want them to loose my “hermes baby.”
Can anyone tell the price and length of time required to replace (or just tighten?) a very loose Kelly touret? Thanks!
I had a broken one replaced on a Kelly Wallet a few years ago. I think it took about three months. Price? Hm....it wasn't terribly expensive, maybe $300?
Hi all! I recently purchased a 2005 Clemence Bolide with a few scuffs/scratches around the bottom corners. Nothing horrible at all - just normal wear and tear, but I am hoping it can be spruced up a bit. Can I just bring it in to my local Hermes to have it refurbished to the best it can be? I am not sure if Hermes will work on it since I did not buy it from Hermes personally. TIA for any help you can offer!
Yes, absolutely you can. They will send it to repair and provide a quote if any repairs are suggested (sometimes the craftsman makes a recommendation). You can chose to do that work or decline. Either way, they will clean her up.
I (finally) heard back from Hermes (after more than 2 months) that they cannot service my 1953 Kelly bag as it has been serviced somewhere else before. Does anyone know a good place to take bags that Hermes won't fix?