Hermes Repair/Refurbish policy - Official Spa Thread

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I have this same question. There is a vintage bag on AFF that I've been eyeing, but I'd hate to buy it if it won't be eligible for the spa treatment at Hermes, as it needs some work.

No. You don’t need a receipt. This bag is my mom’s age, and lived in a box in France for decades. That receipt is looooonnnnggg long, long (did I say long yet?) gone.

As long as the bag is authentic, and they can repair it...there should not be any issue
 
I have this same question. There is a vintage bag on AFF that I've been eyeing, but I'd hate to buy it if it won't be eligible for the spa treatment at Hermes, as it needs some work.

No. You don’t need a receipt. This bag is my mom’s age, and lived in a box in France for decades. That receipt is looooonnnnggg long, long (did I say long yet?) gone.

As long as the bag is authentic, and they can repair it...there should not be any issue

Some stores are asking for receipts now prior to authorizing repairs, so it's probably best to just check with your local store.
 
No. You don’t need a receipt. This bag is my mom’s age, and lived in a box in France for decades. That receipt is looooonnnnggg long, long (did I say long yet?) gone.

As long as the bag is authentic, and they can repair it...there should not be any issue

Agree here. Receipts for vintage bags likely are not in H computer but nonetheless always best to check with
your local H. I have several vintage K bags that are form the 50's & 60's & H here in NYC especially when
Claude was there never asked for a receipt.
 
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Dear PF:s,

I am considering buying this black Kelly in box leather. I think box is beautiful, but I know that many consider it a pain to keep in great condition. (I don't own a box yet, nor even a Kelly, so this is fulfilling a dream for me.)
It has some scratches, but most importantly, it has quite a significant dent on the front. According to the seller, it is an impression from the clochette and has not been tried to be buffed out. I have contacted my nearest Hermès store, but of course they cannot state whether or not this can be fixed prior to sending it to Paris.
So, dear members, please advise: Can this be repaired? If so, any thoughts on costs (in Europe)?
Thanks so much in advance!
Bag 1.png Bag 2.png Bag 3.png
 
I am sure others with more experience will chime in but I don’t see how that impression can be removed. If it’s from the clochette, it appears there must’ve been something heavy sitting on top of the bag because the impression looks almost crater-like. Scratches will come out no problem. I think you can do better for your first :flowers:
 
I am sure others with more experience will chime in but I don’t see how that impression can be removed. If it’s from the clochette, it appears there must’ve been something heavy sitting on top of the bag because the impression looks almost crater-like. Scratches will come out no problem. I think you can do better for your first :flowers:
Thank you so much for your quick reply! I appreciate it. Yes, the bag must have been squeezed somehow for a long time. Weird way to treat a bag like that..
Do you have any experience in getting scratches out? (Regular scratches, not this bump.) Cost-wise, I mean?
 
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