Hermes Repair/Refurbish policy - Official Spa Thread

[Sickgrl13]

I brought in my vintage Constance from 1974 to Hermes Madison to get the old strap replaced by a longer one. They accepted my bag and told me they could only lengthen it by 10cm maximum, which I was okay with since I'm 5'2. I was given a cost estimate, which I don't remember exactly, but the strap was around $300-400, and cleaning was going to be an extra ~$200.

The repairs department was very nice and told me that my bag would first be sent to Paris for a craftsperson to provide a more exact price for all the repairs I could choose from, then it would take an additional 4 months for the bag to come back, so I could expect to have it back in 6 months. It's been 2 months now, but I have not heard about the price from Paris yet so I plan to follow up this weekend.

Interesting. As with all things H, stories seem vary. I just got the quote this week for a new strap for my 1976 Constance and was told by Paris that a longer strap is not possible. Which is a bummer, the straps on those vintages Cs are SHORT! When i double the strap up, the bag is just below my armpit. I wasn't expecting crossbody length or anything.

 

[minuit]

Interesting. As with all things H, stories seem vary. I just got the quote this week for a new strap for my 1976 Constance and was told by Paris that a longer strap is not possible.

Hmm... I would try a different store maybe? Perhaps you could try this too, but what I did was I called the store ahead of time to ask if they would lengthen the strap, and they were able to tell me over the phone. You could probably call up a bunch of stores ahead of time and see which ones will do it!

 

[Sickgrl13]

Hmm... I would try a different store maybe? Perhaps you could try this too, but what I did was I called the store ahead of time to ask if they would lengthen the strap, and they were able to tell me over the phone. You could probably call up a bunch of stores ahead of time and see which ones will do it!

Wish I'd thought of that sooner but the bag is already in Paris. And it is also my fault as I forgot to mention that request when I initially dropped off the bag. It is okay, it is not a deal breaker. I love the bag as it is from my birth year and there is nothing that will convince me to part with it. And a new strap to replace the old cracked one is better than nothing.

 

[minuit]

Wish I'd thought of that sooner but the bag is already in Paris. And it is also my fault as I forgot to mention that request when I initially dropped off the bag. It is okay, it is not a deal breaker. I love the bag as it is from my birth year and there is nothing that will convince me to part with it. And a new strap to replace the old cracked one is better than nothing.

Yeah, my strap was all cracked, too. I'm just praying that Paris won't come back and say that now they can't lengthen the strap even though Madison said they would... Hopefully they will do a great job on your Constance and you'll get her back soon!

 

[Sickgrl13]

Yeah, my strap was all cracked, too. I'm just praying that Paris won't come back and say that now they can't lengthen the strap even though Madison said they would... Hopefully they will do a great job on your Constance and you'll get her back soon!

Same to you! Please post pics of when you get your bag back. I love seeing these vintage box treasures.

 

[tramcaro]

I brought in my vintage Constance from 1974 to Hermes Madison to get the old strap replaced by a longer one. They accepted my bag and told me they could only lengthen it by 10cm maximum, which I was okay with since I'm 5'2. I was given a cost estimate, which I don't remember exactly, but the strap was around $300-400, and cleaning was going to be an extra ~$200.

The repairs department was very nice and told me that my bag would first be sent to Paris for a craftsperson to provide a more exact price for all the repairs I could choose from, then it would take an additional 4 months for the bag to come back, so I could expect to have it back in 6 months. It's been 2 months now, but I have not heard about the price from Paris yet so I plan to follow up this weekend.

Oh, I’m 5’3” and so 10 cm is more than perfect. Thank you for the info! I’ll bring my bag to Paris for them to assess then.

 

[phisigbb]

Once the craftsperson assigned to your bag goes over it a detailed list of repairs and cost breakdown will be sent to you. Mine was emailed, and I selected the items I wanted and emailed it back. I’m fairly sure they can replace trim,but I suspect you would have to specify you wanted it done as a part of the repair. If it’s horribly damaged, the craftsperson MAY recommend it be done, and list the price of it. If not, I’m not sure if you can request it ex post facto.

Thank you so much for your response. I very much hope that the SA who took in my repair properly conveyed my requests for the handle and trim replacement. Unfortunately based on our interaction, I don't have much confidence that she did. I'm glad to know that they will email me with recommendations and hope that the trim is one of them. If they do not mention the trim replacement I will attempt to request it be done. If this scenario does play out, I'll update this thread on the outcome for everyone's FYI. Thank you again.

 

[*princess]

Hello! Has anyone ever had piping replaced on Evelyn? If so, what did it cost?

 

[periogirl28]

Interesting. As with all things H, stories seem vary. I just got the quote this week for a new strap for my 1976 Constance and was told by Paris that a longer strap is not possible. Which is a bummer, the straps on those vintages Cs are SHORT! When i double the strap up, the bag is just below my armpit. I wasn't expecting crossbody length or anything.

There may be some difficulty finding the right match of sufficient leather for your vintage C. This is the most common reason why the strap for vintage bags cannot be replaced or lengthened easily.

 

[periogirl28]

Oh, I’m 5’3” and so 10 cm is more than perfect. Thank you for the info! I’ll bring my bag to Paris for them to assess then.

Tramcaro if your bag is relatively new (the BE?) then I am quite sure it can be done

 

[Sickgrl13]

There may be some difficulty finding the right match of sufficient leather for your vintage C. This is the most common reason why the strap for vintage bags cannot be replaced or lengthened easily.

I didn't think of that.... Hmmm that makes me wonder now how they will make the match. Pristine box is quite different from vintage box that's been used. The patina, the plushiness, the feel. How do they do it?????

 

[okiern1981]

I didn't think of that.... Hmmm that makes me wonder now how they will make the match. Pristine box is quite different from vintage box that's been used. The patina, the plushiness, the feel. How do they do it?????

They do the best they can, but it will be obvious that it’s newer leather. My 1960s era k35 was sent for spa and handle repair. They were unable to re-stitch the handle and suggested replacement. They attached an image of the replacement leather. I ultimately declined as I wanted to preserve my bags history and didn’t want a mismatch. I like her aged patina, and a twilly protects the handle nicely.

 

[Tonimichelle]

I didn't think of that.... Hmmm that makes me wonder now how they will make the match. Pristine box is quite different from vintage box that's been used. The patina, the plushiness, the feel. How do they do it?????

I think there will be a slight difference and they warned me of that. But they do a pretty good job of matching it.
This bag has a new handle and clochette, the rest of it is approx 50 years old!

 

[periogirl28]

I didn't think of that.... Hmmm that makes me wonder now how they will make the match. Pristine box is quite different from vintage box that's been used. The patina, the plushiness, the feel. How do they do it?????

Well maybe they can’t.

 

[Sickgrl13]

View attachment 4006289
I think there will be a slight difference and they warned me of that. But they do a pretty good job of matching it.
This bag has a new handle and clochette, the rest of it is approx 50 years old!

Gorgeous! I can live with any mismatch. The straps on vintage C23s are so short it won't be noticeable to me and the body of the bag is the star anyway. The strap needed to be replaced, it was severely dry and cracking.