Hermes Repair/Refurbish policy - Official Spa Thread

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Does anyone know whether Hermes would replace a single ring Kelly handle with a double ring Kelly handle? Asking this because I love box Kellys, but use the strap almost exclusively, so I would need one with the double rings. Since the double rings didn't debut until 2002 or 2003, and most box Kellys are vintage, one option for me would be to buy a vintage BBK with a single ring handle and get the handle replaced with the double rings once it is in rough shape. Thoughts?
That said it did cost £810 so not inexpensive!
 
Does anyone know whether Hermes would replace a single ring Kelly handle with a double ring Kelly handle? Asking this because I love box Kellys, but use the strap almost exclusively, so I would need one with the double rings. Since the double rings didn't debut until 2002 or 2003, and most box Kellys are vintage, one option for me would be to buy a vintage BBK with a single ring handle and get the handle replaced with the double rings once it is in rough shape. Thoughts?
They will but usually as others have noted with a handle repair. I was considering a bag once where the owner had actually clipped off one of the double rings and H said they thought they would replace it, but were unwilling to commit until it was brought in. So it's not guaranteed. FWIW first year of double rings is 2000.
 
They will but usually as others have noted with a handle repair. I was considering a bag once where the owner had actually clipped off one of the double rings and H said they thought they would replace it, but were unwilling to commit until it was brought in. So it's not guaranteed. FWIW first year of double rings is 2000.

Thanks, good to know! Crazy that someone would (accidentally or intentionally) clip off one of the rings...
 
Thanks, good to know! Crazy that someone would (accidentally or intentionally) clip off one of the rings...
Yeah, it was nuts. I really wanted the bag (I think it was a K28 in raisin, might have been box even!) but after sales service would not guarantee the repair until they saw the bag. This is probably what you will face. That said I personally don't think a single ring makes a strap that hard on a K. It worked that way for decades. Good luck!
 
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Hi Ladies! I dropped my Birkin off to have the pocket lining on both sides repaired on 11/4/17. I received pricing today for services I didn’t request, however, I am considering getting the works. Has anyone ever had this work done and how long did it take? I’ve already been without four months.
 

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Hi Ladies! I dropped my Birkin off to have the pocket lining on both sides repaired on 11/4/17. I received pricing today for services I didn’t request, however, I am considering getting the works. Has anyone ever had this work done and how long did it take? I’ve already been without four months.

I was without my K35 for a total of 9 months before I received her and didn’t have even HALF of what you’re looking at. So, keeping that in mind...
 
Hi Ladies! I dropped my Birkin off to have the pocket lining on both sides repaired on 11/4/17. I received pricing today for services I didn’t request, however, I am considering getting the works. Has anyone ever had this work done and how long did it take? I’ve already been without four months.
I had pretty much the same done on a vintage Kelly around 16 months ago. It was sent from London to Paris and the quote arrived around 5 weeks after sending. The bag came back in approximately 6 months. I do think it can vary quite a bit though. I recently left my Birkin in London for minor repairs and was told the time would be the same whether it went to Paris or was done in London. This one stayed in London and the quote arrived in less than a week and the bag was ready for collection about 6 weeks later! They also didn’t charge me which was lovely considering it is around 8 years old!
 
I had pretty much the same done on a vintage Kelly around 16 months ago. It was sent from London to Paris and the quote arrived around 5 weeks after sending. The bag came back in approximately 6 months. I do think it can vary quite a bit though. I recently left my Birkin in London for minor repairs and was told the time would be the same whether it went to Paris or was done in London. This one stayed in London and the quote arrived in less than a week and the bag was ready for collection about 6 weeks later! They also didn’t charge me which was lovely considering it is around 8 years old!

Wow! Thanks for sharing. I’m going to let them do the work. This will probably be my last time getting it refurbished.
 
Wow! Thanks for sharing. I’m going to let them do the work. This will probably be my last time getting it refurbished.
Well I’m guessing that they’ve sent it to Paris given the extent of the repairs so it may be another 6 months before it’s done, but I’m pretty sure they wouldn’t recommend all of that if it wasn’t needed and I bet she’ll come back looking beautiful:)
 
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Well I’m guessing that they’ve sent it to Paris given the extent of the repairs so it may be another 6 months before it’s done, but I’m pretty sure they wouldn’t recommend all of that if it wasn’t needed and I bet she’ll come back looking beautiful:)

Well, you have a point. It’s been my everyday bag for 11 years so it deserves to be pampered. LOL
 
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I just want to note that I dropped off a semi-exceptional scarf (a 2k scarf not a 6k lol) for cleaning at Madison in December and was told it would go to Paris.
I went to pick it up a few days ago....it's actually faded, the hems were pressed flat, it is ruined. They sent it to TieCrafters (three months plus to go to TieCrafters??). They never even noted on the form that it was more than a normal twill. The form says 70cm and it is 140.
It is now going to Paris but I know it's unfixable.
Don't let Madison have a valuable scarf you care about.

Please post when you hear back. My local cleaner specializes in high-end items. I always warn re the hems and have never had a problem. I would be sick about this.
 
Hi everyone, I would love to seek some advice. I peeled the protective sticker off my Kelly hardware for the first time in 2 plus years (after reading in another thread that leaving it on could case damage!) and noticed a defect in the top right hand rivet where part of it looks 'missing'. This is only visible from the side view and not so much from the front. It also doesn't not look like any form of oxidative damage but rather like a quality issue in its original state. There is no authenticity issue here this bag is from the H boutique in usa. I informed my local SA and will be bringing it in for them to take a look but am just wondering if anybody else has faced a similar issue? I've scoured the forum but haven't been able to find any mention on this sort of hardware issue. Any ideas if this can be repaired or if I should even bother to send it in(especially if H charges me for it!) when it may take months to see my bag again. Not sure if I'm being too obsessive and if the rest of you would consider it too minor an issue to be concerned about?
 

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Hi everyone, I would love to seek some advice. I peeled the protective sticker off my Kelly hardware for the first time in 2 plus years (after reading in another thread that leaving it on could case damage!) and noticed a defect in the top right hand rivet where part of it looks 'missing'. This is only visible from the side view and not so much from the front. It also doesn't not look like any form of oxidative damage but rather like a quality issue in its original state. There is no authenticity issue here this bag is from the H boutique in usa. I informed my local SA and will be bringing it in for them to take a look but am just wondering if anybody else has faced a similar issue? I've scoured the forum but haven't been able to find any mention on this sort of hardware issue. Any ideas if this can be repaired or if I should even bother to send it in(especially if H charges me for it!) when it may take months to see my bag again. Not sure if I'm being too obsessive and if the rest of you would consider it too minor an issue to be concerned about?

I’ve been told the nails used to attach the strike plates are hand perled...so that could explain it. I’m not sure it’s damage, it just may be a unique signature. Don’t take my word as gospel though, hopefully someone else can chime in as well.
 
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