Hermes Repair/Refurbish policy - Official Spa Thread

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#1,726
QuelleFromage said:
Update on my ruined Brazil Bandhini - Paris cannot repair it. I'm very sad about this. They are looking to see if any may be left at any store in the world (unlikely, I think this was a 2015 release?). If not it sounds as though they will give me a credit.
So word to the wise, if your scarf cannot be replaced (ie is an exceptional or limited edition) be wary of giving to after-sales unless you know exactly what is happening with it.
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Quelle Fromage, so sorry to hear this. I too have been a victim of Tie Crafters. I spilled coffee on a relatively new CSGM and dropped it off at my boutique for cleaning. I knew they sent the items out, but assumed because the cleaner was good enough for Hermes, it was good enough for me. My CSGM came back with a 6 inch broken thread right in the middle. I was horrified as I saw that thread waving at me. Ugh. Luckily, the shawl was from a season previous and H replaced it for me. I've heard horror stories from my SA of lost and ruined scarves and H has had several conversations with Tie Crafters about their "work." But H continues to send stuff to them.

Now I am too paranoid to take my things for cleaning, especially my CSGMs and grail 90s and when I do, my SA takes photos of all parts of the scarf to verify its condition. Since that time I have only had 1 scarf cleaned and because I again spilled coffee on it. (Maybe I should consider not drinking coffee, just to save my H scarves.)

I know this situation sucks, but maybe it could be opportunity to find a new and beautiful addition to your collection. Good luck!
 
#1,727
Kascherm said:
Hi. Inherited this bag from a relative. Had it authenticated from the real real but assumed it was the real deal knowing my aunt. Could anyone advise by these pics if it's worth taking too hermes for a complete overhaul.
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I think it depends on whether it has sentimental value to you to be honest. It is really hard to see properly from these photos but if the leather of the bag itself is very dry and cracking that isn’t something that can be fixed. They will probably recommend replacing the handle and going on what I paid a couple of years ago you could be looking at £1500 to do that plus spruce up the rest of it (clean, condition, possibly replace the turn lock if loose etc). It will almost certainly look much better but if the sides, flap etc are cracked they will still be like that and very fragile.
That said I do think it has a lot of character and I do like it, I just wouldn’t spend a lot repairing it unless you are planning to keep it and just use it occasionally.
 
#1,728
Sickgrl13 said:
Quelle Fromage, so sorry to hear this. I too have been a victim of Tie Crafters. I spilled coffee on a relatively new CSGM and dropped it off at my boutique for cleaning. I knew they sent the items out, but assumed because the cleaner was good enough for Hermes, it was good enough for me. My CSGM came back with a 6 inch broken thread right in the middle. I was horrified as I saw that thread waving at me. Ugh. Luckily, the shawl was from a season previous and H replaced it for me. I've heard horror stories from my SA of lost and ruined scarves and H has had several conversations with Tie Crafters about their "work." But H continues to send stuff to them.

Now I am too paranoid to take my things for cleaning, especially my CSGMs and grail 90s and when I do, my SA takes photos of all parts of the scarf to verify its condition. Since that time I have only had 1 scarf cleaned and because I again spilled coffee on it. (Maybe I should consider not drinking coffee, just to save my H scarves.)

I know this situation sucks, but maybe it could be opportunity to find a new and beautiful addition to your collection. Good luck!
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Thanks so much....I really loved this scarf (it was my absolute favorite) and am very sad about it. I just don't know if H will ever do a dip dye like this again, so finding a replacement is hard. I am just praying there is one left somewhere but am afraid it is a slim chance.
I cannot believe with all these TieCrafters issues that H continues to outsource to them. Surely there are artisan scarfies somewhere that H could work with?
 
#1,729
djsmom said:
Hi Ladies! I dropped my Birkin off to have the pocket lining on both sides repaired on 11/4/17. I received pricing today for services I didn’t request, however, I am considering getting the works. Has anyone ever had this work done and how long did it take? I’ve already been without four months.
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I dropped off my gold birkin epsom 30 in feb for restitching and I still have not heard back. My SA said it will be for sure less than $1000 but looking at your list this is quite $$$. Does it worth it to replace the handle? What is a bracket and hanging cord and side strap plate? Do you know if they will redo the heat stamp? What material is your birkin? Will it look dramatically different? Should I get the handle replaced? I attached the pics. Sorry I got so many questions.
 

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#1,731
loverconcerto said:
I dropped off my gold birkin epsom 30 in feb for restitching and I still have not heard back. My SA said it will be for sure less than $1000 but looking at your list this is quite $$$. Does it worth it to replace the handle? What is a bracket and hanging cord and side strap plate? Do you know if they will redo the heat stamp? What material is your birkin? Will it look dramatically different? Should I get the handle replaced? I attached the pics. Sorry I got so many questions.
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I believe so, my handle was very dull and flat and my bag is clemence. I think the the bracket is where you rest the straps. The cord is what the key and lock is attached to, which I didn’t need but now I’ll have a spare. It shouldn’t effect the heat stamp. I hope it looks brand new. Clemence leather is my favorite because it can take a beating and still look fabulous. Getting the handle replaced is a personal choice. I think they suggested these items be replaced because they have to remove the inside lining. I’ll post I picture if I am still living when it comes back. It’s been months.
 
#1,732
This is sort of a random comment, but I didn’t know until recently that Hermes instituted a policy of “no more than 2 bags can be sent to the spa at the same time” rule. My SA said that this is to “protect” the customer. Anyway, I have a habit of waiting until multiple bags of mine are ready to be spa-ed and then taking them all in at the same time, but when I took 3 down, I ended up returning with 1 because of this “new” rule. Just thought I would share because it was new to me [emoji3].
 
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#1,733
lala28 said:
This is sort of a random comment, but I didn’t know until recently that Hermes instituted a policy of “no more than 2 bags can be sent to the spa at the same time” rule. My SA said that this is to “protect” the customer. Anyway, I have a habit of waiting until multiple bags of mine are ready to be spa-ed and then taking them all in at the same time, but when I took 3 down, I ended up returning with 1 because of this “new” rule. Just thought I would share because it was new to me [emoji3].
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I tried to take 2 in.....I’m in the US, West Coast, and was told 1 bag at a time as they want all clients to have minimal turn around and don’t want a single client to overwhelm the service line.
 
#1,734
QuelleFromage said:
Update on my ruined Brazil Bandhini - Paris cannot repair it. I'm very sad about this. They are looking to see if any may be left at any store in the world (unlikely, I think this was a 2015 release?). If not it sounds as though they will give me a credit.
So word to the wise, if your scarf cannot be replaced (ie is an exceptional or limited edition) be wary of giving to after-sales unless you know exactly what is happening with it.
Click to expand...


Wow, I am so sorry to hear this. I agree with others - if H is not going to repair it in-house, they should not even accept the item. I have heard very mixed things about Tie Crafters before this - I'd have been reluctant to send such a treasure to them had H only told you what their intentions were. I am glad that they are at least likely to give you a credit, though it will not make up for the loss of your beautiful scarf. Thanks for the warning.
 
#1,735
Hi, I bought a beautiful Vintage Kelly 28 in Bleu Marine. The bag didn’t come with any other accessories. I am thinking going to H service to order a strap for this bag. Do any of you know that I can order it? Or I just buy a strap at H store instead. Thank you.
 
#1,736
#1,738
Does anyone know how bags with white stitching fare at the spa? I have saddles and know that white stitching eventually blends away after a few good cleanings. Does the white stitching on hermes bags stay white even after a spa service? Thank you!
 
#1,739
#1,740
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