Hermes Repair/Refurbish policy - Official Spa Thread

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Tramcaro if your bag is relatively new (the BE?) then I am quite sure it can be done

Thank you @periogirl28, you’re so knowledgeable and always helpful. It’s actually my Black C24 with RGHW I got last June in Paris. I love it so much, I even got it monogrammed. Now, just want to make strap to perfect length for crossbody as I want to use it as my daily errand running bag!
 
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I just want to note that I dropped off a semi-exceptional scarf (a 2k scarf not a 6k lol) for cleaning at Madison in December and was told it would go to Paris.
I went to pick it up a few days ago....it's actually faded, the hems were pressed flat, it is ruined. They sent it to TieCrafters (three months plus to go to TieCrafters??). They never even noted on the form that it was more than a normal twill. The form says 70cm and it is 140.
It is now going to Paris but I know it's unfixable.
Don't let Madison have a valuable scarf you care about.
 
I just want to note that I dropped off a semi-exceptional scarf (a 2k scarf not a 6k lol) for cleaning at Madison in December and was told it would go to Paris.
I went to pick it up a few days ago....it's actually faded, the hems were pressed flat, it is ruined. They sent it to TieCrafters (three months plus to go to TieCrafters??). They never even noted on the form that it was more than a normal twill. The form says 70cm and it is 140.
It is now going to Paris but I know it's unfixable.
Don't let Madison have a valuable scarf you care about.

Sorry to hear this happened to you QuelleFromage! :hugs: Hope Paris can revive. :pray:
 
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Hi, I have a black box leather purse that had a sticker put on it for a few hours. When I removed it I noticed a little black residue on the removed sticker and a slight lighter patch where the sticker had been.

I dabbed a little white "delicate cream" that I have (actually made by Hermès' John Lobb) on the mark and it faded considerably but in good light you can still see where the sticker has been.

The leather is totally smooth. Not damaged at all.

I read that using a black shoe cream may blend in the light area but I'm afraid this will not help and worse the black will in some way come off on my clothes or body.

If anyone has any experience of box leather light patches, I would greatly appreciate it.

Best regards,
 
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Hi, I have a black box leather purse that had a sticker put on it for a few hours. When I removed it I noticed a little black residue on the removed sticker and a slight lighter patch where the sticker had been.

I dabbed a little white "delicate cream" that I have (actually made by Hermès' John Lobb) on the mark and it faded considerably but in good light you can still see where the sticker has been.

The leather is totally smooth. Not damaged at all.

I read that using a black shoe cream may blend in the light area but I'm afraid this will not help and worse the black will in some way come off on my clothes or body.

If anyone has any experience of box leather light patches, I would greatly appreciate it.

Best regards,

Perhaps check over at @docride's thread:

https://forum.purseblog.com/threads/docrides-hermes-lazarus-thread-can-this-hermes-be-saved.972522/

Good luck! Box is tricky. I had a recent blemish on box, which had I left to H. to repair, would have been fine, however I tried to DIY and though it's now fixed my DIY'ing made it not possible to fix back to 100%.
 
I just want to note that I dropped off a semi-exceptional scarf (a 2k scarf not a 6k lol) for cleaning at Madison in December and was told it would go to Paris.
I went to pick it up a few days ago....it's actually faded, the hems were pressed flat, it is ruined. They sent it to TieCrafters (three months plus to go to TieCrafters??). They never even noted on the form that it was more than a normal twill. The form says 70cm and it is 140.
It is now going to Paris but I know it's unfixable.
Don't let Madison have a valuable scarf you care about.
Heartbreaking... Hopefully there will be some restitution at least. Sad and frustrating....
 
Sorry to hear this happened to you QuelleFromage! :hugs: Hope Paris can revive. :pray:

Heartbreaking... Hopefully there will be some restitution at least. Sad and frustrating....

Yes, sadly given that it's a hand-done dip-dye (Brazil Bandhini), I don't see how they can possibly fix the scarf.
For anyone who knows this scarf, it is a rich dark blue. Here's what it looks like now. Look at the hem :crybaby:

54300996609__70D09ABE-B102-40F1-98CD-5C36C96EADD0.JPG
 
QF that is awful. I am so sorry. Yes, they do send to Tiecrafters. I have personally brought scarves there for cleaning and was not too happy - they don't even know the proper way to fold them and messed mine up.
 
I just want to note that I dropped off a semi-exceptional scarf (a 2k scarf not a 6k lol) for cleaning at Madison in December and was told it would go to Paris.
I went to pick it up a few days ago....it's actually faded, the hems were pressed flat, it is ruined. They sent it to TieCrafters (three months plus to go to TieCrafters??). They never even noted on the form that it was more than a normal twill. The form says 70cm and it is 140.
It is now going to Paris but I know it's unfixable.
Don't let Madison have a valuable scarf you care about.
Oh no! I am so sorry to hear this!:crybaby:How awful! I hope something can be done!:flowers:
 
Just got the quote back from Madison on my vintage Constance 23. They confirmed with Paris that the strap will be 10cm longer, although the color of the Rouge H box could vary. I was okay with this as I doubt the color difference will be too noticeable on the strap and I would expect it to darken over time anyway.

Quotes in USD
Bag cleaning and conditioning: $275
New longer strap: $395
Total: $670
 
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Does anyone know whether Hermes would replace a single ring Kelly handle with a double ring Kelly handle? Asking this because I love box Kellys, but use the strap almost exclusively, so I would need one with the double rings. Since the double rings didn't debut until 2002 or 2003, and most box Kellys are vintage, one option for me would be to buy a vintage BBK with a single ring handle and get the handle replaced with the double rings once it is in rough shape. Thoughts?
 
Does anyone know whether Hermes would replace a single ring Kelly handle with a double ring Kelly handle? Asking this because I love box Kellys, but use the strap almost exclusively, so I would need one with the double rings. Since the double rings didn't debut until 2002 or 2003, and most box Kellys are vintage, one option for me would be to buy a vintage BBK with a single ring handle and get the handle replaced with the double rings once it is in rough shape. Thoughts?
Yes they will in my experience. I don’t know if they’ll do it if you don’t need a new handle but I took a single ring vintage box Kelly in and a handle replacement was recommended. It came back with a new handle with double rings.
 
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