The Hermes spa/craftsman fixing service is supposed to be great too but my understanding is that it can a few months (and be on the somewhat expensive side depending on the work being done).
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I’ve had repairs done twice...once on a bracelet, which took 6 months and currently my roulis is in for repair because the side hardware keeps detaching. The bag had to be sent to Paris so I probably won’t see it for at least 6 months. Both times costs have been covered. It is customary that the craftsperson will give you a detailed list of all recommended services with line item pricing. A general polishing/cleaning is usually several hundred dollars. Straps and handle work can get very pricy.
https://forum.purseblog.com/threads/hermes-spa-pricing.634088/
This thread might also be one to check out in regards to pricing. I have a 60s era Kelly that I recently got back from Spa, and they did a great job softening the rough edges. Check it out when you have time, might help answer some questions, and answer some you’ve not thought of yet! Gorgeous K BTW!
I believe I have read H will not spa the inside of a bag, but what about repairs? I have a B35 that has the stitching on the inner open pocket partly off so to the pocket is not completely sewn down. Will H repair this? And for those in San Francisco, is there still a craftsman there to do repairs (if they indeed repair interiors)? Or can it go to even L.A.? (just trying to avoid sending to Paris)
You should send your bag in for repair + spa. Note that you will be charged accordingly with the extent of repair needed. Spa only covers the outside + hardware polishing. Best to bring in your bag for the inhouse craftsman(or SA) to inspect, if needs be your bag might need to go to Paris. Hope this helps.
Hello everyone. It’s my first time posting since I signed up for the site in 2015.
I recently decided to send my birkin 40 to the boutique for restoration. It’s a P square bag, I figured it’s a good time to do so. And I decided to share my experience.
I walked into the store in king of Prussia, pa, and instantly found a sales assistant. I had not have a delicated sa in this store, nor it’s my usual store. (I’m very busy, so I figured if I can’t pick up the back myself, my mom can help me to do so.) the sa who helped me couldn’t be any nicer! She is extremely friendly and she is very helpful! Answered all my questions, did all she can do.
—————————————submit date: March 12, 2018—————
She told me that cleaning, resealing the edge will cost $330. If it cost more or less based on the options of the artisan, they would contact me to let me know. I also lost 1 key, she told me i have to purchase a full new set. However it only cost 100ish, I forgot the exact amount.
She used her iPad and opened an app called Hermes care. And she filled the form, took a couple of photos of the bag and then put the bag away, returned with a receipt.
She told me that the bag would go to San Francisco. There are 3 artisans in the states who does the repair. (Yes, they don’t send the bag back to Paris for the original artisan, the one who created the bag, to fix the bag.
She was fuzzy about the time, but she wrote on the form, that based on my living situation, she hope that they can have the bag ready for me by June 1st. (By the way, I had took my boy bag to Chanel for a fix. Just moisture and cleaning spa. It only cost 1 month and they didn’t charge me a penny.)
The smiling line created by the lock will not be fixed. (I know that fact and intentionally left the lock on all the time, I only see the line the second year after using the bag daily as a work bag.)
They don’t clean the inside, which I had always used a bag orgernizer. I close the bag properly if not in use. (I used the bag daily in the first year, randomly ever since, and daily since last September in 2017) as you can see, Clemence leather clapped and slouched.
I will update during the process. At mean time, wish myself luck.
I recently decided to send my birkin 40 to the boutique for restoration. It’s a P square bag, I figured it’s a good time to do so. And I decided to share my experience.
I walked into the store in king of Prussia, pa, and instantly found a sales assistant. I had not have a delicated sa in this store, nor it’s my usual store. (I’m very busy, so I figured if I can’t pick up the back myself, my mom can help me to do so.) the sa who helped me couldn’t be any nicer! She is extremely friendly and she is very helpful! Answered all my questions, did all she can do.
—————————————submit date: March 12, 2018—————
She told me that cleaning, resealing the edge will cost $330. If it cost more or less based on the options of the artisan, they would contact me to let me know. I also lost 1 key, she told me i have to purchase a full new set. However it only cost 100ish, I forgot the exact amount.
She used her iPad and opened an app called Hermes care. And she filled the form, took a couple of photos of the bag and then put the bag away, returned with a receipt.
She told me that the bag would go to San Francisco. There are 3 artisans in the states who does the repair. (Yes, they don’t send the bag back to Paris for the original artisan, the one who created the bag, to fix the bag.
She was fuzzy about the time, but she wrote on the form, that based on my living situation, she hope that they can have the bag ready for me by June 1st. (By the way, I had took my boy bag to Chanel for a fix. Just moisture and cleaning spa. It only cost 1 month and they didn’t charge me a penny.)
The smiling line created by the lock will not be fixed. (I know that fact and intentionally left the lock on all the time, I only see the line the second year after using the bag daily as a work bag.)
They don’t clean the inside, which I had always used a bag orgernizer. I close the bag properly if not in use. (I used the bag daily in the first year, randomly ever since, and daily since last September in 2017) as you can see, Clemence leather clapped and slouched.
I will update during the process. At mean time, wish myself luck.
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Hi all!
I brought my vintage Toile and Box K32 to Hermes for a spa treatment. I also wanted her handle replaced as well as the leather trim which is cracking on the flap. I expressed this to the SA but since this location does not have a craftsman, she wasn't sure what they could/couldn't do. I was told a few days later that my K had been sent to Paris but the SA didn't have any additional info so I have no idea what will be done.
I'm assuming my handle will be replaced but wondering about the trim? Can H replace leather trim? Has anyone had this done? Thank you for any info you may have.
I brought my vintage Toile and Box K32 to Hermes for a spa treatment. I also wanted her handle replaced as well as the leather trim which is cracking on the flap. I expressed this to the SA but since this location does not have a craftsman, she wasn't sure what they could/couldn't do. I was told a few days later that my K had been sent to Paris but the SA didn't have any additional info so I have no idea what will be done.
I'm assuming my handle will be replaced but wondering about the trim? Can H replace leather trim? Has anyone had this done? Thank you for any info you may have.
Once the craftsperson assigned to your bag goes over it a detailed list of repairs and cost breakdown will be sent to you. Mine was emailed, and I selected the items I wanted and emailed it back. I’m fairly sure they can replace trim,but I suspect you would have to specify you wanted it done as a part of the repair. If it’s horribly damaged, the craftsperson MAY recommend it be done, and list the price of it. If not, I’m not sure if you can request it ex post facto.
I brought in my vintage Constance from 1974 to Hermes Madison to get the old strap replaced by a longer one. They accepted my bag and told me they could only lengthen it by 10cm maximum, which I was okay with since I'm 5'2. I was given a cost estimate, which I don't remember exactly, but the strap was around $300-400, and cleaning was going to be an extra ~$200.
The repairs department was very nice and told me that my bag would first be sent to Paris for a craftsperson to provide a more exact price for all the repairs I could choose from, then it would take an additional 4 months for the bag to come back, so I could expect to have it back in 6 months. It's been 2 months now, but I have not heard about the price from Paris yet so I plan to follow up this weekend.