Tbh I don’t play the Hermes game and I only buy what I really want so Ive probably bought a couple of Twilly’s thats about it
Hermes boutiques in London
- Thread starter Roxane
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Unfortunately, the game exists whether we actively play it or not. It’s not surprising to me that, even in London, you aren’t being contacted for a bag without being a repetitive client, especially for a size 25. The demand right now is just too high. I also don’t think it will matter which store you choose to place your wish and would expect many more wishes to go unfulfilled but would recommend sticking with the same store as at least you seem to have a contact there (though hounding them for a quota bag is probably hurting more than helping).
Thank you for your quick reply. Personally I don’t believe in spending hard earned money on items I don’t need. I would say I do like my SA and Ive never hounded her for a bag as I don’t have the time but I do get in touch when my wish expires….looks like I’ll have to cross my fingers and my toes and hope the H fairy visits me soon
Agreeing with @acrowcounted. The stock is super limited in London right now and they are prioritizing regular clients that have wishes. I was told February may start to look better.Thank you for your quick reply. Personally I don’t believe in spending hard earned money on items I don’t need. I would say I do like my SA and Ive never hounded her for a bag as I don’t have the time but I do get in touch when my wish expires….looks like I’ll have to cross my fingers and my toes and hope the H fairy visits me soon
Wait, I’m confused. You got a K28 gold with GHW just last year through the wishlist system and you are expecting more bags without ever spending on anything else?
I shop at a H store in London and have done for several years. I get offered a quota bag consistently every 6 months. I don't keep track on what I spend in between bag purchases but I buy RTW, shoes, scarves and homeware and I purchase very consistently but only buying what I love. If my 'wish' hasn't arrived I am usually offered something else in my preferred sizes until my wish arrives. I would find it hard to believe that anyone in the UK is offered a quota bag every single year or more frequently without significant spending. As others have said, the demand in the UK is so high at the moment. My SA has told me that even many regular clients will be disappointed over the next 2 years as demand outweighs production. SAs will generally only be offering sought after sizes and colours repeatedly to regular clients IMO.
This sums up the situation perfectly. Hermes is a business. Why would they sell the limited most desirable quota bags to new/one off clients who just want a b/k/c and have little interest in spending money on other products?
Regardless of whatever system is in place, regular clients will take priority and the high spenders get the most limited/desirable items. In Europe long term clients do get good service and get offered quota bags even if the annual spend isn’t huge.
Like all other high end brands Hermes values long term clients and brand loyalty and big spenders. It’s basic business economics.
Some tidbits from my recent visit to CP:
- If you get your wish granted and accept it, you now need to wait for 2 months before you can place a new wish (apologies if someone has already posted this before);
- So many people were asking for bags of all kinds (non-BKC), and always got the same immediate answer (after waiting in the queue for a while until their turn): ‘Sorry, we don’t have any bags or KTGs or CTGs in stock at all’. The SAs didn’t even bother to check the stockroom. 1 guy got annoyed and said ‘i’ve been here 3 times now and always get told the same thing!’; If the nonexistent stock level is true, why don’t the hosts at the door just tell people that when they say they’re there for bags? Would save them all the queuing time;
- 1 couple was after B/K and was advised by the SA to ‘try France instead’ (he didn’t even tell them about the wishlist system here);
- No photos are allowed in the leather room.
- If you get your wish granted and accept it, you now need to wait for 2 months before you can place a new wish (apologies if someone has already posted this before);
- So many people were asking for bags of all kinds (non-BKC), and always got the same immediate answer (after waiting in the queue for a while until their turn): ‘Sorry, we don’t have any bags or KTGs or CTGs in stock at all’. The SAs didn’t even bother to check the stockroom. 1 guy got annoyed and said ‘i’ve been here 3 times now and always get told the same thing!’; If the nonexistent stock level is true, why don’t the hosts at the door just tell people that when they say they’re there for bags? Would save them all the queuing time;
- 1 couple was after B/K and was advised by the SA to ‘try France instead’ (he didn’t even tell them about the wishlist system here);
- No photos are allowed in the leather room.
Popped into H Selfridges today as the Chypre sandals finally appeared in my size in Black - SA texted me to say they were on hold just as I was getting on the tube which was handy!
Good timing as my 9 year anniversary with my new hubby is on Tuesday (been together 9 years but married since Sept!)
Anyway, no bags I wanted - quota or non quota. He did show me a mini Lindy which peaked my interest. I’m not a fan of the Lindy in general but the mini one is pretty cute! I think I might consider it in the right colour..
Just on the topic of getting your wish - personally I won’t spend money on H items I don’t truly like. For me there’s a balance:
1. The relationship with your SA - I go see mine regularly even if I don’t buy anything. We just have a little chat because we genuinely get on! I know this is difficult if you don’t live close or conveniently to a H boutique but finding the right SA you have a lasting impression with is so KEY.
2. Brand loyalty and love - I do buy things regularly throughout the year, fashion jewellery, twillys, shoes etc and if a non quota bag I like comes up I’ll buy that too (usually a Herbag). But I won’t buy items I don’t really want. For example, I’m not really into rodeo charms, my SA knows this and won’t even offer or let me buy it because he knows I don’t really want it. I have also politely declined offers for B/K that weren’t what I really wanted. I remember passing on a B in Indigo because I don’t like any shade of blue. I think it showed that I was serious about my specifications and not in it for clout.
3. Special occasions - they do seem to notice birthdays, anniversaries, engagement/marriage. I seem to get offered things (sometimes quota sometimes not) around those dates. Christmas not so much but I assume it’s because everyone wants something special under the tree then!
Good timing as my 9 year anniversary with my new hubby is on Tuesday (been together 9 years but married since Sept!)
Anyway, no bags I wanted - quota or non quota. He did show me a mini Lindy which peaked my interest. I’m not a fan of the Lindy in general but the mini one is pretty cute! I think I might consider it in the right colour..
Just on the topic of getting your wish - personally I won’t spend money on H items I don’t truly like. For me there’s a balance:
1. The relationship with your SA - I go see mine regularly even if I don’t buy anything. We just have a little chat because we genuinely get on! I know this is difficult if you don’t live close or conveniently to a H boutique but finding the right SA you have a lasting impression with is so KEY.
2. Brand loyalty and love - I do buy things regularly throughout the year, fashion jewellery, twillys, shoes etc and if a non quota bag I like comes up I’ll buy that too (usually a Herbag). But I won’t buy items I don’t really want. For example, I’m not really into rodeo charms, my SA knows this and won’t even offer or let me buy it because he knows I don’t really want it. I have also politely declined offers for B/K that weren’t what I really wanted. I remember passing on a B in Indigo because I don’t like any shade of blue. I think it showed that I was serious about my specifications and not in it for clout.
3. Special occasions - they do seem to notice birthdays, anniversaries, engagement/marriage. I seem to get offered things (sometimes quota sometimes not) around those dates. Christmas not so much but I assume it’s because everyone wants something special under the tree then!
Thanks for the update. I agree that they should just say from the outset if there are no bags available rather than waste peoples time as it just gets frustrating for clients who in turn will be frustrated with SAs.
I recently downloaded the little red book app and there are posts on there with stock updates for all of the H websites. From what I can see, it seems that China, Hong Kong, Japan and Australia get really good stock online with popular NQ bags like the Picotin 18, mini lindy all in neutral and sought after colours. Where as I have been checking the H UK website most days and the stock appears very limited. Maybe H are focusing more on the Asian market as these countries come out of strict covid restrictions.
I was actually in CP on Thuraday to place a wish list and overheard the SA saying that most bags on the website are gone within seconds due to people using bots. So H is aware of this issue but I am not sure why nothing is being done (or maybe nothing could be done?)
The stock in CP was really low, I asked to see a few items but was only shown empty drawers. I was also looking for a herbag for work and went home empty handed.
The stock in Asia H sites aren’t that great, people in Asia buy from US/EU H sites and have them ship back there, as there is often so little on their home sites.
It is fairly difficult to get one without prior history and off the street. But you can always try to do it first thing in the morning at the store opening as they try to allocate some to people who are fairly new to the brand too. Good luck!
I went to selfridges Oxford on Valentine’s Day (this is my store where I shop) and the staff are incredible. I won’t name my SA, but every single one of them are So friendly and kind and always have amazing service. I have a few things on order as they didn’t have alot of shoes and belts in my size. I got my wish fulfilled after having it on there for about 6months. My dream B25 in Vert cypress with GHW ♥️ so was a lovely valentines/1st year wedding anniversary present. The store was absolutely chocka when I was in for my appointment but all staff were calm and pleasant to everyone coming in.